Customer Service Manager

•ANTOINE HARRIS

•414-***-**** ■ ***************@*****.***

•SKILL SUMMARY

•Trained and Experienced in Carpentry ■ Supervisory Experience

•Able to Read Measurements, Building Plans, and Drawings

PROFESSIONAL EXPERIENCE

•

•K&SINGH ASSOCIATES WAUWATOSA, WI

•Paid Internship 2012 – 2014

Served as a paid Intern to build an in-depth understanding and skill on carpentry including drywall, flooring, painting, and plumbing

Received knowledge and experience on concrete framework, used wood, and other materials utilized for housing structures

Read and interpret specs, building plans, engineering drawings, and sketches

Marked and cut materials according to specified measurements

Built and installed doors, windows, and casings

Used industry tools such as levels, routers, sanders, saws, squares, staple guns, rules and calipers to complete jobs

•

•SUBWAY MILWAUKEE, WI

•Shift Manager 2010 – 2012

Supervised the operations of all shifts to ensure proper food preparation and cleanliness, and inventory control standards were maintained

Trained newer and/or less experienced sandwich makers in their tasks and responsibilities

Inspected equipment and storage facilities during shift to ensure equipment is in working condition

Scheduled staff to make sure all shifts had ample personnel

Monitored the cleanliness, maintenance, and sanitation of the store

•PICK & SAVE MILWAUKEE, WI

•Service Operator 2008 – 2009

Managed front-end operations that included resolving customer complaints, issuing rain checks, answering incoming calls, and processing returned items

Trained and coached front end staff on policies, procedures, customer service, and job responsibilities

Provided prompt and accurate customer check-out to ensure a high level of customer service

•

•EDUCATION

•

•Sherwin Williams Milwaukee, WI Painting, Drywall, & Carpentry Program Diploma, 2014

•

Kaplan Education Milwaukee, WI Computer Support Technician Diploma, 2010

Contact this candidate