Management Manager
Resume:
Syed Qader
Professional Summary:
AIX & Linux System Engineer/Analyst/Administrator with around 8 years of experience in UNIX Administration, Engineering Support, Infrastructure planning and design.
Expertise in AIX 7.1/6.1/5.3 and HACMP 5.3/6.1/7.1.
Hands on experience with RHEL 5.X, 6.X and Solaris 9.X, 10.X and VERITAS Volume Management.
Experience with POWER 7, 6, 5 Series which include IBM pSeries 780, 770, 595, 570 and 550.
Extensive experience in HACMP, Virtualization, NIM, Security remediation/critical assessments, disaster recovery, performance tuning, SAN and troubleshooting.
Worked extensively on HMC websm V6.X and web based V7.X and IVM.
Extensively used IBM HMC-V7.X and V6.X and Blade Center HAMM and IVM to perform all virtualization/powerVM tasks like creating VIOS and LPARs, CPU, Memory, virtual adapter allocation/creation, Micro partitioning, VLAN Tagging and NPIV.
Worked on DLPAR’s on IBM Power servers and Blade Servers such as physical hardware changes and upgrades of Memory, I/O Modules.
Installation of RHEL 5.x, 6.x on the IBM blades (HS20’s, HS21’s, JS23’s), X series (3850’s and 3650’s), and on Dell Power Edge servers (1950, 2950, 2900) servers either by ISO boot or Network boot using the kick-start server.
Worked on hardware migration from the Power P550, P595 to Power P740 and P780 machine using the disaster recovery concepts.
Worked on the EMC SAN/NAS Migration from DMX/VMAX to VNX for all the platforms IBM AIX, Red-Hat Linux, Solaris SVM, ZFS and VERITAS Volume Management.
Experience in SAN Migration of HACMP 5.3/6.1/7.1 and Solaris SVM cluster.
Day to day support and troubleshooting of AIX, RHEL and Solaris servers.
Performed basic Troubleshooting and performance analyses.
Updated the AIX OS level using the Alt-Clone, Linux Kernel using RPM and Solaris using Live Upgrade alternative boot setup.
Advanced provisioning and automation. Advanced virtual host solutions.
Security strategy, hardening and remediation.
Supported the network/security teams in order to integrate the storage and compute technologies as a part of the entire built.
DNS Configurations, Ethernet speed checks/Duplex Settings, ports, security (ssh) setup on RH Linux
Patch maintenance, security and performance monitoring.
Worked with: RHEL, RHEV, KVM, Cfengine, Subversion, Kickstart, Bacula, Nagios.
Experience with Puppet and Chef Configuration management tool.
Experience in UNIX security/User access management in a large environment of AIX/Linux servers.
Wrote suite of tools for NIS and local Unix accounts management, keeping user details synchronized across the systems.
Extensively used NIM Master to install AIX 7.1/6.1/5.3, fix pack, Service pack, patches, and Technology/Maintenance level, define clients and restore mksysb and all network operations
Migration of OS from AIX5.3 to AIX6.1 using NIMADM, CD/DVD and rte boot.
Auditing for security remediation such as password change, file permissions, security, setuid, rlogin, rsh, rexec, telnet, rcp, rhosts, syslogd, scan and audit root accounts, password change policy, OS Upgrade and patching according to SOX standards.
Planned and documented DR strategy for critical servers between distant data centers including servers build, environment setup, data transfer, restore and recovery time.
Performance tuning using VMO, NO, SCHEDO, AIO, IOO, FDPR and many more.
Involved in performance tuning discussions with performance experts and did analysis of NMON report and suggested remedies.
Worked on IBM, EMC Clariion, Symmetrix, VMAX and Hitachi storage solutions.
Experience with IBM SVC and DS 4800, 6800 and 8000 SAN series. EMC DMX 1401, 0238 and VMX 1926, 4633 and 5315.
Extensively worked on SAN migration from EMC DMX to VMAX.
Powerpath and EMC ODM definition upgrade.
VERITAS DMP installation and upgrade.
Provided support for Unix infrastructure, both in-hours & out of hours on call, dealing with performance, resource, software and operating system issues.
Experience in NIC bounding configuration in Linux and UNIX systems to increase the bandwidth or redundancy based on requirement by the application.
Support on application deployment, testing and performance tuning.
24x7 Infrastructure and Application support in weekly rotating shifts.
Experience with Epic Systems.
Experience with Team Track, BMC, Remedy, HPSM and ISM and Infra for creating, acknowledging and closing the change tickets, request tickets and Incidents tickets.
Enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results.
Excellent presentation, analytical, documentation and interpersonal communication skills.
Technical Skills
Operating System IBM AIX 5.X, 6.X, 7.X Red-Hat 4.X, 5.X, 6X and Solaris 9 and 10
IBM p510, p550, p570, p595, p770, p780, Blade Server JS22 and JS23.
Storage EMC Symmetrix, VMAX, IBM DS4700, DS6800
Cluster HACMP 5.3 .PowerHA 6.1/7.1, VERITAS Cluster, Oracle RAC
Storage HA HDLM (Hitachi), Power Path (EMC), DMP (Veritas), MPIO
File System AIX Logical Volume Manager, RHEL Volume Management, Solaris ZFS, SVM and VERITAS Volume Manager 3.X, 4.X
Virtualization HMC, VIO, Vscsi, NPIV, Network Virtualization, IVM, VMware vSphere client
Servers Apache Web Server, Tomcat Application Server and Oracle Database
Centralization LDAP (RedHat), Kerberos (Windows AD), NIS
Third Party Tools BMC Patrol, Remedy, CMDB, Blade Logic, HPSM, Team track & Nagios
Professional Experience:
Client: T-Mobile, Bothell, WA May ‘2014 – Present
System Engineer
Design standards for the AIX/Linux/Unix Operating Systems and PowerVM Virtualization, and Server technologies, including the configuration of physical frames (P795, P770, P750, P720, P570) and logical servers across multiple availability tiers (highly available, non-production, archival), configuration and utilization of virtualization and high-availability operating system and server technologies.
Worked on the remediation project of UNIX environment(Upgrade and update of HMC software version/CEC Firmware/VIOS/NIM Servers/AIX OS/PowerHA/GPFS versions) to the latest level
Set up and tested the above environment in the LAB and prepared certification and upgrade documents for client.
Was part of multiple POWER8(p870) CECs built and Go-Live processes
Proof of concept of HMC upgrade from V8R821 to V8R830 with mandatory fixes MH01514 and MH01551.
Successfully patched the production HMCs(V8R830) to the current level by applying the latest released interim fixes and security vulnerabilities fixes recommended by IBM
Prepared the technical document of Power Enterprise Pool configuration for POWER8 project.
Was part of the team to build/configure VIO Servers/Clients on p870 CECs PowerVM toolkit.
Assisted in documentation of VIO build using PowerVM toolkit and Architectural diagrams for POWER8 setup.
Tested HMC upgrade from 7.7.9 to 8.8.3 in Lab.
Prepared the technical document of the HMC V883 configuration for POWER8 for the client.
Remediated all production HMCs in the environment from 7.7.3 to 7.7.8 and 7.7.9
Built one of the redundant HMCs from scratch after it failed to come up after reboot. Installed the 7.7.8 base version through KVM in datacenter and configured the network. Then brought up the CECs into HMC using FSP password and after that performed data replication from master HMC for rest of the configuration data.
Worked with IBM to resolve the mksysplan issue encountered on several HMCs.
Worked with windows AD team to resolve the LDAP user authentication issue on HMCs
Prepared the inventory of the whole environment.
Troubleshooting the LPM issues by running the LPM validation through HMC CLI and then collected the HMC output as well as cfglog files from VIOS.
Worked with IBM on HMC ouput/collected files to identify the root cause of the issue and resolve it by co-ordinating with respective teams (SAN, OPS etc).
Collected and uploaded the pedbg files from HMCs to IBM site in regards to mksysplan, LDAP and LPM issues.
Complete analysis of all HMCs by taking HMC scans at regular intervals.
Applied Emergency Fix (Shellshock) recommended by IBM on all HMCs - required multiple reboots.
Tested the VIOs upgrade from 2.2.3.3 to 2.2.3.4 on a legacy p740 CEC headed for decommissioning.
Remediated the VIOs from 2.2.0.11/2.2.2.2 to 2.2.3.4 - Upgrade to base 2.2.3.1 and then update it to 2.2.3.4
Successfully patched the production HMCs(V8R830) to the current level by applying the latest released interim fixes and security vulnerabilities fixes recommended by IBM
Responsible for the installation, setup, configuration, security administration and maintenance of all HP UX servers
Planning the major patch releases by coordinating with the application team for the proper implementation of security patches within the environments
Responsible for Installing Security fixes and APAR’s in Servers.
Responsible for information security analysis on all UNIX servers which includes UNIX user accounts, group access, elevated access, file ownership and file permissions.
Created and managed bulk users and groups as part of regular work.
Applied ifix and performed tunables on upgraded VIOS 2.2.3.3
Performed microcode upgrade of Fiber channel(fcs) and Ethernet Network (hbaX) Adapters using "diag"
Responsible for building five p770 frames (each of 4 CEC), installing VIOS, creating LPAR profile, performing all the powerVM operations, Installing OS, building NIM server, Security remediation and OS hardening, Upgrading HMC, system firmware and VIOS.
Performed live partition mobility of Prod and Non-Prod Lpars to the target frames in order to remediate the firmware of p770/p750/p740 frames to AM780_066/AM730_146/AL730_146.
Exclusively worked on change management - opened change requests in service now, represented all changes in CAB review calls and saw through the approvals.
Opened number of proactive/live PMRs with IBM for all changes performed.
Prepared a compatibility matrix of the whole environment (HMC version (Software and hardware)/CEC Firmware Level/AIX Version/VIOS Version/PowerHA and GPFS) as per IBM FLRT tool.
Set up a POC in Lab for NIM upgrade using nimadm, prepared the upgrade procedure turnover document and got signoff the respective groups on client side.
Upgraded the 7 NIM servers (used by Operations, Engineering and Build teams) in the environment from AIX 6.1 TL08 SP03 to AIX 7.1 TL03 SP01.
Co-ordinated on documenting the whole set up process from scratch.
Remediation of PowerHA in lower environment.
POC set up of a three node GPFS 4.1 cluster on AIX 7.1 in LAB for certification of the software.
POC set up of GPFS in LAB to upgrade it from 3.4 to 4.1 which is a multistage upgrade (3.4 to 3.5 and then to 4.1) with all the possible scenarios in the environment.
Overlooked and assisted client in the production GPFS cluster migration from 3.4 to 4.1 per client’s request.
Migrating from AIX to Red Hat Enterprise Linux
Examine the existing AIX infrastructure and determine the equivalent capabilities in the Red Hat Enterprise Linux ecosystem. For example: compilers, programming interfaces, utilities, Apache, sendmail, Gnome, DNS, provisioning, etc.
Develop a strategic AIX to Red Hat Enterprise Linux migration plan, including a detailed roadmap (including hardware/virtualization, etc.)
Testing IBM Engineered System like Pure Flex, High End Servers like p780, Storage Product like V7000, XIV, DS 8800
Worked on BMC Blade Logic server to update the patches, apply the fixes, run predefined audit jobs against the remediate servers for compliance, automatically/manually remediate the failed audit jobs, add exceptions etc.
Worked with Blade Logic admin team to add the servers into blade logic environment, write the upgrade procedure in script for automating the upgrade process through Blade Logic by incorporating the script into the BL which includes silent automation as well as multi job automation.
Wrote a shell script to collect various attributes of disks of the AIX lpars across the environment into a flat file on a common server.
Worked with Blade Logic team to create a BL Job for this script and successfully tested it using few test servers and collecting the result onto a NIM server.
Downloaded the correct software codes, patches and fixes for HMC, CEC firmware, VIOS, Microcode firmware, AIX from IBM site.
Storage Migration, moving storage from EMC to SVC and upgrade sddpcm driver and micro code. SVC to SVC Migration on VIO and upgraded sddpcm drivers.
Zoned and configured SAN Storage and extended LUNS VG in vanilla and Cluster environment.
Extensively work with SAN storage EMC VMAX, IBM SVC and DS series, EMC Clariion, Symmetrix and Hitachi storage solutions.
Configured 4.1TB and 3.2 TB of EMC SAN Storage for HACMP Cluster nodes and extended physical volumes on VG and increased file system sizes
Extensively work with SAN storage EMC VMAX, IBM SVC and DS series, EMC Clariion, Symmetrix and Hitachi storage solutions.
Installed and configured DHCP, DNS (BIND, MS), web (Apache, IIS), mail (SMTP, IMAP, POP3), and file servers.
Installed and configured of SAMBA, squid, FTP Server, SMTP Server, RAID and LVM on
RHEL.
Performed centralized management of Linux boxes using Puppet.
Used Puppet for creating scripts, deployment for servers, and managing changes through Puppet master server on its clients.
Wrote UNIX Shell, K-shell, Perl, bash and python scripts to perform admin tasks.
Day to day trouble shooting for end users on UNIX/LINUX servers.
Independently built, configured and upgraded VIO servers to implement virtual HBA (NPIV) shared SCSI, shared Ethernet adapters, VLANS, allocating disks via VIO servers to client LPARs. Installed and upgraded HMC, upgraded system firmware. Created workload partitions for applications
Prepared a detailed project plan and run book for all the GPFS scenarios.
Documented the work processes and procedures for management reference.
Prepared and managed the inventory of the environment (Gathered the data from HMC scans as well as CMDB)
Assisted in preparation of SOW and Project Plan of the deliverables for the AIX remediation project.
Provided design standard for the P770 hardware documentation.
Provided Design Consulting to the various project teams as a SME for the AIX and IBM Power hardware technology.
Managed a team of 15 members of L2 and L3 technical professionals to deliver high end projects and solutions on shared infrastructure cloud for clients.
Working on package installation in Unix servers through rpm, yum, pkginfo, smitty.
Created complex, technical documentation for operational use.
Deployed stable and cost-effective Linux/Unix environments, process automation.
Conducted workshops for clients and trained consultants on probation.
Assisted in the investigation of new technologies and identify opportunities where these technologies can enhance the company's capabilities in a cost-effective manner.
Responsible for setting up the DR Environment for IBM's P-series architecture for the LIHI data centers across the globe and test the setup under a DR test window
Designed a DR test strategy for the P- series environment hosting production applications for multiple data centers under LIHI and testing it under real time disaster event Scenario to get the build certified.
Suggested multiple continuity and recovery procedures and selected the one most suitable to the specific environment in order to minimize the time frame for recovery.
Client: Nike Inc, Portland OR Nov, 2013 – April, 2014
Senior UNIX Systems Administrator
Provided on call production support to AIX and Linux Servers for second shift schedule.
Performed standard system administration tasks, such as patching and upgrading, troubleshooting and problem resolution.
Performances, File system spaces, CPU and Memory monitoring of Red Hat Enterprise Linux and IBM AIX Servers.
Provided virtualization support using Red Hat’s KVM platform to manage virtual hosts.
Installed latest Kernel version and booted the system using the newly installed Kernel by making appropriate changes in the grub.
Installation of RHEL 5.8, 6.4 on the IBM blades (HS20’s, HS21’s, Hs40’s, JS23’s), X series (3850’s and 3650’s),and on Dell Power Edge servers (1950,2950,2900)servers either by ISO boot or PXE boot using the kick-start server
Installation of RHEL on IBM Blade Servers HS21 and JS22
Day to day support and troubleshooting of RHEL
Installing of software packages using RPMs & YUM.
Patching AIX servers AIX 6.1 TL3 to AIX 6.1 TL8 and Migrating from Aix 6.1 to Aix 7.1.
Monitored the servers using Nagios regularly and performed troubleshooting.
Edit system configuration files (network settings, service configuration files, cron)
Disk Management - Partitioning of disk as per requirement, file system creation and management.
Maintenance of Logical volume Management (LVM) and RAID in Linux.
Creating and deploying LVM, resizing the logical volume and volume group.
Supporting and working on the various projects such as Sudo Upgrade, Linux Kernel Patching, AIX OS patching, Applying security patch and hot fixes.
Installed and configured IBM Tivoli Network Storage Manager (TSM) client & Server software backup and recovery solutions.
Worked as a UNIX security consultant in the Identity Access Management (IAM) team maintaining IAM software on the infrastructure servers which consisted of AIX 5.2,3, 6.1, 7.1, Solaris 9, 10 and Linux 5.x servers.
Developed and managed the servers inventory (all UNIX servers and HMCs) in excel sheet with regular updates.
Responsible for information security analysis on all UNIX servers which includes UNIX user accounts, group access, elevated access, file ownership and file permissions.
Experience in studying the kernel performance issues using various utilities like topas, vmstat, svmon, iostat and nmon reports.
Performing maintenance tasks on the weekends on Prod and Non-Prod servers.
Provide day to day support by using Ticketing system.
Demonstrate technical knowledge with incident handling and troubleshooting.
Client: Juniper Networks Jan, 2011 – Mar, 2013
AIX Systems Administrator
Provided 24x7 on call production support to AIX and Linux Servers on a rotating shift schedule.
I was responsible for building five p770 frames (each of 4 CEC), installing VIOS, creating LPAR profile, performing all the powerVM operations, Installing OS, building NIM server, Security remediation and OS hardening, Upgrading HMC, system firmware and VIOS.
I was responsible for maintaining healthy work relation with different third party vendors involved into compliance/audit activities. This includes maintaining best industry standards in security and patches facilitate the POC necessary to evaluate security tools and provide inputs in decision making.
I was the admin for delivery of infrastructure projects like IBM frame build, vlun fixing, VIO upgrades, HMC upgrades, system firmware upgrades, change managements of production servers etc.
Performed basic Troubleshooting.
I was managing the work load for UNIX resources to meet deadlines for various technical tasks related to PCI/PII, SOX, MSB and various other audits. This work load includes system hardening, OS upgrades, support database/application upgrades.
As a member of a global team, I was performing my duties in various aspects of UNIX administration
My prime work responsibilities include managing project work, production support and tasking remote team and local junior system administrators.
AIX Server build and administration of p-series p 770, p590, 570, 550 RS6000 Servers, installing, configuring and maintaining Websphere Application Server.
Creating VIOS and LPAR from HMC, assigning CPU, Memory, Virtual Disk, Ether channeling and Virtual SEA creation.
Installed, upgraded and configured AIX Servers using NIM Master and Red hat Enterprise Linux 5/6 using Kickstart.
Installed & configured Guest operating system like windows, Redhat 5.x and SUSE Linux 11.x/10.x/9.x, on VMware ESX 4.0.
Configured, maintained, applied changes and fail-over schedules of HA servers running Veritas Cluster Server and Red hat Cluster Server.
upgrade/build HBA, firmware, Powerpath and VERITAS volume manager and VERITAS Cluster.
Fine tuning of Operating System and performance analysis, uptime and response time and SLA.
Blade servers virtualization - manage, build and configure the VIOS and LPAR’s on Blade servers and p-series. Creation and installation of new VIOS and LPAR’s using HMC.
Extensive use of HMC, IVM for creating, assigning and allocating disks, virtual adapter. Concept of etherchanneling and SEA, VHOST
Restoring the mksysb (operating system) from NIM server (Network boot).
Micro partitioning, PowerVM. VLAN tagging, NPIV and other virtualized operations of Power Series systems.
Coded various Perl/Shell scripts to automate backup and recovery.
Performed UNIX System Administration. Fine tuning, Kernel debugging, process scheduling, disk and file system I/O, kernel internals, TCP/IP communications.
UNIX Shell/Perl scripting for job automation. Creating zones for application.
Extensive use and thorough understanding for creating, assigning and allocating disks, virtual adapter. Concept of etherchanneling, VHOST and SEA in p-Series and Blade servers.
NIM server upgrades. All network operations.
Creating LPP source and SPOT, restoring mksysb from NIM Master to clients.
Migrating, upgrading and installing the OS and software on clients.
Migration of OS using NIMADM, CD/DVD boot.
Software installation or patch fixes on the clients.
Involved in client/server systems - includes all configuration, capacity and performance planning
Analyzed performance reports to identify capacity issues and plan for growth in web hosting environment and Performed capacity planning for large source code repository
Responsible for NIM installation, setting up NIM servers, clients, define the resources, Alternate Disk Migration with NIM.
The task includes the following steps as to ensure all DBA/Apps accounts exist with unique IDs on both production and failover servers.
Migrating user’s home directory and applications file system to SAN disk for failover.
Installation of HACMP file sets 5.4.1 Sp6 on newly added nodes to the cluster, also any fixes if required. Cluster sync and verification and troubleshooting any issues.
Deployed Enterprise Applications on Application Servers in a clustered environment and maintained those applications.
Migration of E-commerce applications using WebSphere 6.1 and IBM WebSphere Commerce Server
Responsible for setting up the development, system test, performance test and pre-production environments for the ongoing application development.
Worked on troubleshooting Java applications using logs, traces.
Involved in deployment of Java applications on Websphere Application Server.
Performance tuning of Java applications
Coordinated with Application developers to solve the Java/J2ee related problems.
Performance tuning by configuring JVM arguments, JDBC connection pooling & caching.
Performance tuning by pointing the applications to the different available servers.
IBM’s SVC and DS series, Power Path installation and involved in Storage Area Network (SAN) administration.
Worked with IBM’s SVC and DS 4800, 6800 and 8000 SAN.
Responsible for training users in applications and UNIX fundamentals and responsible for writing basic system and user documentation.
Performed WebSphere Environment management through a routine check of Disk Space, CPU utilization and Performance monitoring by using Shell Scripts.
Worked with Clients like Healthcare and Financial domains which included working on Application software like Epic, SAP/Oracle ERP.
Understanding Epic clinical Workflow, worked as team support in migration and change control team that controls and monitors how data is moved between environments in Epic.
Client: JD Software, India Apr, 2008 – Nov, 2010
System administrator
AIX Servers Building of LPARs using HMC new VIO Servers and clients from p-series p550, p560, p570, p590 and perform DLPAR operation.
Responsible for Installation, Configuration, Maintenance and Development of AIX Servers.
Building and configuring AIX V6.1, 5.3 on LPARs using NIM.
Extensively used LVM - created VGs, LVs & disk mirroring for IBM p-series servers.
Experience in kernel performance issues using various utilities tools like topas, vmstat, svmon, iostat, free, top and nmon.
Responsible for backing up the system image “mksysb” and restoring them during the system recovery process.
Installed and configured Sudo for users to access the root privileges.
Utilized the crontab utility to schedule various System admin tasks.
Have performed network backup, restore and archiving of network clients using TSM.
Have installed and configured Tivoli Monitoring Agent on AIX/LINUX.
Involved in capacity planning and server build from scratch, testing the environment.
NTP Server configuration for new clients and synchronized the clients with NTP server.
Involved Capacity planning & discussions with various vendors.
Focused on increasing Performance, Scalability, Load Balancing, availability and throughput.
Security measures blocking unnecessary ports and restriction user’s remote logins.
Designed and Built High Availability Cluster. Installed PowerHA on servers and fixes if required. Installation of PowerPath and its license, configuring disks and changing the reserve lock policy. Changing the disks attributes as per cluster requirement and configured all other cluster policies.
Migration datacenter using host based mirroring for AIX and Solaris servers. This task involved making recommendations and implementing the solution with help of onsite and offshore resources.
I helped drafting the DR site in Dallas and Bangalore, starting from hardware installation to running the DR servers live, installed and upgraded the OS, backups for DR, storage and documented them so tho.se tasks can be delegated to the teams working in other shifts and offshore. This has been found to be very effective for offshore resources to be able to contribute in to onsite projects and assists the onsite management to meet aggressive deadlines
Decommissioned legacy AIX 5.3, on Power5 machines and AIX6.1
Reclaimed SAN storage from the VIOS for decommissioned servers.
Reclaimed SAN storage for LUNs directly presented to the LPARs, worked on troubleshooting issues for IBM, EMC, Hitachi SAN disks.
Decommissioned NAS shares and dedicate filesystem.
Installing, configuring, maintaining and enhancing operating system and system support software/hardware (AIX 5.1 - 5.3, TSM,, LPAR, IBM pSeries 550, 570,590, 595, RS/6000)
Responsible for NIM installation, setting up NIM servers, clients, define the resources, Alternate Disk Migration with NIM.
Built and setup dual VIO servers with Virtual Fibre Channel and Virtual scsi setups.
Created Shared Ethernet Adapter (SEA) with Control Channel adapter.
Supported all the application servers in the environment consisting of various applications such as WebSphere, PeopleSoft, Message Broker, MQ Series, Oracle, RAC Oracle, DB2 and many home grown applications.
Successfully performed the critical tasks of synchronizing the UIDs/GIDs on HACMP cluster nodes.
Set up the database emergency IDs for DB2, UDB and Oracle instances on all database servers.
Expertise in Remedy ticketing system since each and every task is done via Remedy ticketing system.
Providing the UNIX support resource for third party software upgrades.
Prepared and maintained documentation for user/group provisioning and sudo configuration on all servers in scope.
Responsible for managing the elevated access for users and groups by configuring/maintaining the sudoers file.
Maintain and support Quest Authenticating Services (QAS) and Power Broker/Power Password software for centralizing user management and privilege access control on the infrastructure servers which consists of AIX 5.3, 6.1, 7.1, Solaris 8, 9, 10, Linux 5.X, 6.X.
Worked closely with database, WebSphere, SAS and MQM teams on UNIX provisioning and elevated access.
Collaborate with technical peers to identify root cause of access and/or security issues.
Work directly with the business/application-side customers to remediate UNIX access and/or security issues.
Set up and managed the required UNIX generic account for this project on 1000+ servers
Configured the sudoers file for this account on all the servers in scope on 1000+ servers.
Worked with complained team and mainly responsible for making sure the servers are at update level with respect to venerability reports. Identifying the underlying issues, bugs and update then fixing them. Maintain the OS level and third party software to standard level as proposed by complain and venerability teams.
Response for the OS level, Java, bashes, open-ssh, open-ssl and other software patching and upgrade. Patch OS level using the Alt_clone disk method. Work on the regular task, performances issue, storage and if required with the Vendor to resolve an issue with are related the hosts, storage, application and Database.
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