Customer Service Marketing

BRIAN ALEXANDER

**** ***** ***, *** **, Bronx, NY 10460

Tel: 646-***-**** – Email: **************@*******.***

MARKETING PROFESSIONAL

A highly organized and detail-oriented Marketing Professional with over 15 years experience in business to business and consumer to business marketing.

Ability to prioritize and complete multiple tasks following through to achieve goals.

An independent and self-motivated professional with excellent research and writing skills.

Successful working in team environment as well as working independently.

High-level computer literacy: PC, Mac. Extremely proficient in MS Office.

Communication: Able to work and converse efficiently with all levels of colleagues, clients and other external contacts.

SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint), Internet, Adobe Creative Suite, Photoshop, InDesign, Salesforce, Data Entry, Customer Service

PROFESSIONAL EXPERIENCE

Attending College to complete Bachelor Degree 1/2015 - Present

SourceMedia – New York, NY 11/2010 – 11/2014

Distribution Coordinator

Managed the distribution of several daily, weekly and monthly b2b publications. Prepared and distributed print and shipping instructions to contract printers. Served as the chief liaison between Distribution, Manufacturing, Marketing, Fulfillment, the Conference group and Print Plants on matters related to print counts, conference orders, hand delivery, mailing, subscriber delivery and transportation.

Key Contributions:

Organized and oversaw the conference order program including placement of orders, shipping instructions, tracking and tracing domestic and international shipments.

Analysis of 3541 postage statements, ad percentage and publication weights for internal audits.

Resolved and reduced delivery complaints by 50% and provided outstanding customer service to subscribers and ensured customer satisfaction.

Discovered inaccurate charges on UPS & Fed Ex invoices that resulted in receiving credits on future invoices.

Conde Nast Publications – New York, NY 3/2009 – 8/2009

Online Consumer Marketing Freelancer

Temporary Assignment. Serviced online subscription content to entertainment-focused websites. Created CDS 8-Digit key code for online digital subscriptions. Used Access to prepare reports of key errors for management.

Brant Publications, Inc. – New York, NY 4/2007 – 6/2008

Associate Direct Marketing Manager

Coordinated the design, production and printing of 1,600,000 pieces of direct mail annually. Assisted with list research, response analysis and data processing. Approved list rental requests from list broker and logged all rentals and exchanges.

Key Contributions

Coordinated all new business direct mail and insert campaigns for 3 consumer publications that resulted in an increase of paid subscriptions by 30%.

Utilized InDesign to create new art work for direct mail marketing promotions.

BRIAN ALEXANDER

1500 Noble Ave, Apt 5C, Bronx, NY 10460

Tel: 646-***-**** – Email: **************@*******.***

MARKETING PROFESSIONAL

Nielsen Business Media – New York, NY 2/1998 – 11/2006

Information Marketing Coordinator

Assisted with the development, implementing and executing the marketing objectives. Used creative strategic planning to coordinate and schedule the design and printing of renewal series (online banner ads, email, fax, direct mail campaigns) for 23 business to business publications. Submitted invoices to the Accounting Department in a timely manner, ensuring all procedures are followed and within deadlines.

Key Contributions

Designed a user-friendly print order manual that increased production by 15%.

Utilized QuarkXPress and Photoshop software to revise renewal campaigns that resulted in cost savings of 10%.

Sold back issues of publications to customers and generated unexpected revenue.

EDUCATION

Hunter College (CUNY) – New York, NY Expected Graduation 2016

B.S. Media Studies

Borough of Manhattan Community College – New York, NY 1/1998

A.A.S. Business Management

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