Manager Customer Service
Resume:
JAIME GRAY
***********@*****.*** 253-***-**** Auburn, WA
PROFESSIONAL PROFILE AND EXPERTISE
Passionate and results-driven professional with a successful track record of hiring, developing, and promoting top talent. Recognized for strong business operations acumen, managing diverse workforce, and implementing strategies to achieve business goals.
TALENT ACQUISITION TRAINING / DEVELOPMENT LEADERSHIP / MANAGEMENT
COACHING / MENTORING GOAL SETTING / IMPLEMENTATION TEAM COLLABORATION
HIRING PROCESS / ONBOARDING EXECUTIVE COMMUNICATIONS EVENT PLANNING
STAFF MANAGEMENT BUDGET MANAGEMENT WINDOWS 8 / OFFICE 2013
KEY ACCOMPLISHMENTS
Top recruiter of the year – 2011 & 2013; hired 60% of district’s open positions.
Sourced and hired 45% of open positions in the company within a 12-month timeframe
Store Manager of the Year – 2010, 2013
PROFESSIONAL EXPERIENCE
Talent Acquisition Coordinator, Swedish (Contract) 2016 – Present
Virtual Recruiter, Ricciuti Group (Contract) 2016- Present
Sr. District Recruiter, SKECHERS 2014-2015
Directed all recruitment, and human resource functions including staff management, security, administration and compliance with company policies and procedures.
RECRUITMENT AND STAFF DEVELOPMENT
Recruited numerous positions utilizing strategic sourcing techniques. Made final hiring decisions for all open roles.
Developed and managed relationships with external parties to build a high quality and diverse candidate pool.
Utilizes an automated application tracking system in compliance with staffing requirements to support the recruitment process.
Facilitated onboarding, training, and staff development.
Partnered with direct reports to provide pre-screening opportunities.
Coached team members to execute brand standards and deliver exceptional customer experience.
Developed and implemented training initiatives on best practices in creating a positive customer experience, managing conflict, teamwork, and sales techniques.
Provided employee feedback and strategic annual evaluations to assess progress against goals, determine development areas, and to modify compensation including merit increases and promotions.
Filled positions at a high caliber level from store level to corporate leveled positions.
Used advanced sourcing- LinkedIn recruiter, Boolean, application tracking system, and job boards
Recruiting Manager, COACH INC., North Bend, WA 2013 –2014
Managed all aspect of the recruiting department. Staffed, trained, developed, and mentored employees. Directed all recruitment, and human resource functions including staff management.
RECRUITMENT AND STAFF DEVELOPMENT
Implemented new recruiting process flow charts, to follow during the interviewing stages
Recruited a wide range of staff, including resume reviews, interviewing, hiring, and negotiating compensation packages.
Filled positions at a high caliber level from store level to corporate leveled positions.
Support new recruitment strategies.
Consults with hiring managers on recruitment and interview process for current and future approved openings.
Trained, developed, and coached employees on best practices in customer service, sales, and conflict resolution.
Used advanced sourcing- LinkedIn recruiter, Boolean, application tracking system, and job boards
Developed and managed relationships with external parties to build a high quality and diverse candidate pool.
Store Manager, THINGS REMEMBERED, Federal Way, WA 2011 – 2013
Managed all recruiting, hiring, and staff training while focusing on employees’ advancement and contributions to store success. Oversaw all day-to-day retail store operations
RECRUITMENT AND STAFF DEVELOPMENT
Provided ongoing training on visual merchandising techniques to enhance sales.
Collaborated with staff to design strategies for creating a positive customer experience, merchandising products for maximum visual impact, and increasing individual/team goals.
Continuously Builds and sustains a high quality diverse candidate pipeline.
Partnered with direct reports to provide pre-screening opportunities.
Developed and managed relationships with external parties to build a high quality and diverse candidate pool.
Consults with hiring managers on recruitment and interview process for current and future approved openings.
PRIOR PROFESSIONAL EXPERIENCE
Sr. District Recruiter, SUNGLASS HUT, Seattle, WA 2010- 2011
Executive Assistant, MV INVESTMENT MANAGEMENT INC., Seattle, WA 2007-2010
Assistant District Manager, GO WIRELESS, Seattle, WA 2004- 2007
EDUCATION
Pierce College 2004 - 2005
Seattle Central College 2005 – 2007, American Sign Language
Contact this candidate