Administrative Assistant, Account Management, Customer Service
Resume:
***** *. **** ****** *****, Oklahoma, ***** 918-***-**** ***************@*****.***
Jacquelyn Jackson
Tulsa, Oklahoma, 74128
***************@*****.***
WORK EXPERIENCE
EXECUTIVE CONNECTIONS, Tulsa, OK
Executive Administrative Assistant, Nov 2011 – Dec 2016 Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Develop or update procedures, policies, or standards. Monitor inventory levels and requisition or purchase supplies as needed. THE AVENUE, Tulsa, OK
Assistant Manager, Mar 2008 – Nov 2011
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. GANETTE CORPORATION, Tulsa, OK
Operations Analyst, Apr 2005 – Mar 2008
Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. Analyze data gathered and develop solutions or alternative methods of proceeding. EDUCATION
Rogers State University, Claremore, OK
Bachelor of Arts: Corporate Communications, May 2015 Sociology minor
Tulsa Community College, Tulsa, OK
Associates of Arts: Mass Communications, May 2004
ADDITIONAL SKILLS
I have over 10 years experience with all Microsoft office programs to include Windows, Excel, Power Point and Word. I also possess over 10 years of customer service both in a business office and call center environment.
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