Support Management, SAN, Windows 2000/2003/2008/2012, VMWare, Backups

Ann Jones

Professional

Experience

**/** – *5/16 EMSI Irving, Texas

Sr. Systems Engineer

EMC, NetApp, Hitachi SAN management

Multiple array migrations

Extensive VMWare ESX Server support and configuration

Cisco and Brocade switch and fabric management

Provide 3rd level support of data center

Management of over 700 Windows Servers

Windows Server Clustering support

Netbackup, Arcserve, Backup Exec support

Cisco UCS management

Ericom Terminal server upgrade, implementation, and support

Outage tracking communications, monitoring, escalations

Mentoring fellow team mates and handling escalations from other groups

Active Directory and GPO management

Exchange 2010 support

Monthly Maintenance Implementation, support, organization

McAfee EPO administration Virus scan and endpoint encryption support

09/08 – 08/12 Leprechaun,LLC Fort Worth, Texas

Network Infrastructure Engineer

EMC Clariion SAN management

Extensive VMWare ESX Server support and configuration

Cisco MDS9000 switch and fabric management

Provide 3rd level support of data center

Management of over 120 Windows Servers

Windows Server Clustering design and implementation

Netbackup design, implementation, and support

Evaluate and recommend new backup technology (backup to disk and VTL)

Citrix support

Monthly Maintenance Implementation, support, organization

McAfee EPO administration Virus scan and endpoint encryption support

Active Directory and GPO management

07/02 – 09/08 Brinks, Inc. Coppell, Texas

Network Infrastructure Engineer

EMC Clariion and Hitachi AMS500 SAN management

Extensive VMWare ESX Server support and configuration

Cisco MDS9000 switch and fabric management

Provide 3rd level support of data center and branch locations

Management of over 600 Windows Servers

Windows Server Clustering design and implementation

Netbackup design, implementation, and support

Backup Exec design, implementation, and support

Evaluate and recommend new backup technology (backup to disk and VTL)

Monthly Maintenance scheduling, documentation, coordination

Outage tracking communications, monitoring, escalations

Mentoring fellow team mates and handling escalations from other groups

09/00 – 06/02 Brinks, Inc. Coppell, Texas

Help Desk Analyst

Assisted customers with hardware and software problems via telephone

Supported users with network access issues with Windows 200 and Novell

Assisted users with network printing issues

Documented all support calls with McAfee ticketing system

Specialized in backup support, configuration, and implementation

11/99 – 09/00 Inspire Insurance Solutions Ft. Worth, Texas

Help Desk Analyst

Assisted customers with hardware and software problems via telephone

Supported users with network access issues with Windows 200 and Novell

Assisted users with network printing issues

Documented all support calls with McAfee ticketing system

Objectives My working goals are to further my expertise as much as possible while increasing my analytical and communication skills.

Technical Skills

Veritas Certified Data Protection Specialist

EMC Certified Clariion Solutions Specialist

Microsoft Certified Systems Engineer (Windows 2000)

Microsoft Certified Systems Administrator

CompTIA A+ certified

Active Directory knowledge

Terminal Services and thin client solutions

Routing technologies and access methods

Extensive IBM Server configuration and support

Extensive Dell Server configuration and support

Support experience with most brands and types of servers

Support experience with Cisco and Brocade Fiber switches

Microsoft Clustering Experience (2000, 2003, 2008, 2012)

Datacenter Management

Windows OS (2000, 2003, 2008, 2012)

Demonstrated

Abilities

Many years in the IT industry including support, design, implementation and training

Strong problem solving skills and the ability to isolate problems effectively allow me to successfully resolve challenging technical issues.

Communicate effectively in writing through reports, diagrams, and proposals

Strong work ethic

Education

Veritas Certified Data Protection Administrator Windows (NetBackup)

Veritas Certified Data Protection Administrator Unix (NetBackup)

Veritas Certified Data Protection Troubleshooting Specialist

EMC Proven Professional – Associate – EMC Technology Foundation

EMC Proven Professional – Storage Administrator – Clariion Solutions Specialist

Microsoft Certified Professional (2000)

Microsoft Certified Systems Administrator (2000)

Microsoft Ceritfied Systems Engineer (2000)

CompTIA A+

SNIA Certified Storage Professional

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