Human Services

Ashlee Adderly

Miami, FL 508-***-**** *********@***.***

Objective

A friendly and motivated individual with excellent people and listening skills looking to obtain an entry level Social and Human Service Assistant Position.

Education

HIGH SCHOOL DIPLOMA MAY 2004 HALLANDALE HIGH SCHOOL

Skills & Abilities

MANAGEMENT

Excellent interpersonal skills, ability to work well with others in both supervisory and support staff roles.

Experienced in processing requests for projects simultaneously.

Exceptional with standard office equipment, including personal computer, fax, scanner, and copy machine.

COMMUNICATION

Excellent phone and face- to- face demeanor in customer service capacity.

Proficient in working with others in a group setting or independently.

Strong ability in resolving complex human service issues.

LEADERSHIP

I have received the Leadership Reward from J P Morgan Chase 2011

I have received the Top 5% Employee Semi-Annual Award from J P Morgan Chase 2009

I have also Volunteered for the Special Olympics 2008 and The Veteran’s Bourbon, Beer and Barbecue 2011

Experience

CASE MANGER AIDE FAMILY SUCCESS AUG 2015- MAR 2016

Responsible for processing applications submitted for review of emergency assistance.

Ranked 2nd Case Manger Aide with most Application Processed and Approved.

CUSTOMER SERVICE REPRESENTATIVE CHARTER COMMUNICATIONS FEB 2013- JANUARY 2015

Performance of complex troubleshooting for Cable, Phone and Internet Company including but not limited to advanced problem diagnosis, resolution and follow-up of customer reported issues.

RETENTION ADVISOR J P MORGAN CHASE JUL 2008- JANUARY 2012

Executed marketing test at a 98%accuracy rate for the Marketing Credit Card Services Division, in addition to resolving customer inquiries and recognized financial growth opportunities.

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