Customer Service Administrative Assistant
Resume:
Ruby Castillo
Houston, TX *****
*******@*****.***
Core Professional Strengths
Fluent in Spanish and English and can comfortably conduct business in either language.
Strong knowledge and aptitude with software programs, advanced knowledge of Word, Excel, PowerPoint, Access, Outlook and Quick Books
Excellent conflict resolution, customer service and retention skills.
Experience
Project Coordinator / Recruitment Specialist
11/2015 – Present
Tradesmen International
Primary responsibility is to recruit, interview and hire qualified Field Employee applicants. Ensure overall workforce optimization and to successfully build and manage a safe, stable, productive and skilled labor workforce.
Managing and fulfilling job orders
Utilizing Applicant Tracking Software (ATS) to support recruitment and database maintenance
Screening applications/resumes and setting up interviews
Conducting Interviews and orientation sessions
Maintaining solid working relationships with all our skilled craftsmen employees
Working closely with both our sales representatives and our contractor clients.
Remodeling Coordinator
10/2012 – 11/2015
Castillo Construction Services
Coordinate, receive and dispatch remodeling work orders to remodeling crew on a daily bases.
Remain in contact with investors on a daily bases to maintain schedule, material and budget requirements.
Process payroll and all A/P-A/R
walk properties to create final punch list before turning properties over to investors.
Recruit, onboard and retain all construction staff
Manpower/Payroll Coordinator
2/2012 – 9/2012 Trio Electric
Coordinate and dispatch over 225 electricians to various projects according to project requirements
Gather, audit and process time sheets for all field employees and subcontractors
Review, process and maintain all electrical building permits.
Procurement Coordinator
05/2011 – 12/2011 Limited Brands Incorporated – Temp through Adecco
Purchase order generation, maintenance and expediting in SAP.
Coordinate with Merchants and Production for the timely order and delivery of product lines.
Generate and maintain product articles and descriptions in SAP and company owned database
Equipment Sourcing Specialist
5/2006 – 11/2010 Restaurant Equippers
Top in Sales for last three years
Deliver high levels of customer satisfaction while maintaining sales goals.
Strong ability to resolve difficult situations with tact, proper sense of urgency and the resolve to find a solution to even the most difficult issues
Specialized in special orders, exports and logistic issues
Executive Administrative Assistant /Procurement
3/1999 - 3/2005 Fortune Builders
Heavy graphics work needed in the making of proposal packages.
Managed all vendor accounts and tracked capital expenses.
Oversaw all office staff as well as liaison for all contractors involved in a project.
Purchased material for office and worksites.
Inventory Assistant Manager
11/1995 - 8/1998 Cox Ace Hardware and Lumber
Supervised the receiving process, posted all merchandise.
Special order buying as well as heavy customer service responsibilities.
Responsible for price adjustments and supervised the rotational inventory.
Learn and incorporated new technology into inventory processes.
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