Customer Service Technical Support
Resume:
Lawrence "Lonnie" Sepulveda
Houston, TX 77041
***************@*****.***
Technical Support & Customer Service Specialist
Technical Support / Sales / Product Development & Troubleshooting
Loyal, well respected, and organized individual who blends strong technical and mechanical skills with a good personality to create an experienced customer service associate for any team.
Achieves personally through the success of professional targets and goals.
Possesses the ability to set standards of quality and professionalism in all tasks.
Contains a reputation for cautious actions and deep deliberation processes, procedures, and standards.
Proven positive results in revenue-building growth in diverse scenarios ranging from re-organization to start-up of departments.
Bilingual - English and Spanish
Technology - MS Word, Outlook; various proprietary / business applications.
Core Expertise
Interactive Customer Service
Policy Development & Implementation
Departmental Development
Technical Support
Strategic Planning
Staff Training & Development
Regulatory Compliance Knowledge
Product Research & Development
Cross-Functional Team Leadership
Career Highlights
Batteries Plus
10925 Northwest Freeway Suite A
Houston, TX 77092
Technical Support / Customer Service / Counter Retail Sales
June 2011 to February 2012 7 months
Worked with customer as a problem solver, i.e. to provide solutions to their power issues. This included doing whatever is necessary to provide the customer with knowledge, help, support, and technical support for their electronic equipment. Heavy customer support on phones and on site. Knowledge and foresight to merchandize items for customer display and store lay-out. Knowledge and execution of precise inventory using various methods. Opening and closing store on regular basis, including balancing of the receipts at close of business. Deposits made at close of day at the financial institution. Key member in introducing a new line of products to the company. including training and helping other members understand the concept and working knowledge of lighting concepts. Various other duties as a Assistant Manager in Training.
Resume of Lawrence Sepulveda Page 2
Jim Coleman Company
5842 West 34th Street
Houston, TX 77092
Technical Support / Customer Service
June 1989 to October 2010 21 Years of Service
Use of knowledge and understanding of plumbing, electrical, machining, low voltage control and interface to produce, develop, troubleshoot, document, and test high quality car wash equipment. This includes but not limited to pump-stands, vacuums, controllers, water reclaims, money manager systems, reverse osmosis, single and multi-bay hand-held as well as automatic, equipment and accessories. Created and/or re-organized departments to accommodate continual growth of the company and its customer base. Provided technical support to customers, installers, and technicians in the field via e-mail, phone, and visual inter-action. Assisted with equipment and/or parts consultation for customer repairs. Coordinated with ETL Testing Laboratories for compliance and quality standards. Assisted and trained other employees in sales, parts, purchasing, shipping, service and various other departments. Development and implementation of various procedures and safety programs. Forklift trained and trainer. As a key member of the company, helped grow the company from 30 employees to over 300+ employees with a world-wide customer base.
Gilbert Electronics
3003 N Main Street
Houston, TX 77009
Part Ownership / Assistant Manager
February 1980 to June 1989 9 Years of Service
As part of the ownership of the business, provided support to members in all departments as Assistant Manager for product display, sell, and advertising of electronic parts and accessories for the wholesale and retail markets. Provided counter support for electronic technicians, including technical support and parts selection. Developed sales, inventory control, delivery coordination, marketing and other departments needed to coordinate the business in all aspects.
Education
High School Diploma -- Graduated from Scarborough High School -- Houston, TX
References
Larry Harmon Business Associate & Co-Worker 713-***-****
Tammi Bennett Business Associate & Manager 281-***-****
Patsy Hernandez Friend & Neighbor 713-***-****
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