Customer Service Sales
Resume:
Jenks, Ok *****
*****@***.***
JEFF WILLIAMS
SUMMARY
A business professional with 20 years of combined experience in supervisor, collections, sales, excellent project management and customer/client relations. Solid knowledge of every aspect of collections process in 1st and 3rd party (credit card, auto deficiency, medical, commercial accounts, mortgage, bail bonds) with strong computer, analytical and negotiation skills as well as training & coaching others. An innovative problem solver, who is detail oriented, consistently meets tight deadlines; successful track record of maximizing the performance levels of debt collections. Organizational, communication and interpersonal skills which aid in the ability of showing people how to pay off their debts. Thank you for your time and consideration. I look forward to the opportunity to discuss the opening with you in person.
SKILLS & ABILITIES
Time management, verbal & written communication, creative thinking, effective listening, negotiations, ability to successfully train others, responsible, reliable, customer service attention to detail & organized, proactive, & efficient in multi-tasking.
EXPERIENCE
COLLECTIONS ANALYST, LEVEL 3 COMMUNICATIONS
2013-2014
Negotiated payment arrangements to resolve past due balances in full with a plan that was effective for the company and customer. Resolved client billing issues to reflect a correct receivables balance. Handled account reconciliations. Worked with Sales regarding credit holds. Suspended services when needed.
ORDER MANAGER, INSIGHT GLOBAL (VERIZON)
2012-2012
Temp position contracted to Verizon provisioning T1-OC192 Internet and telephone lines internationally. I was the sole point of contact between Sales, Customers and Engineers. I received orders from Sales, verified all information and keyed the orders into the system to go to the engineers for provisioning, tracked until order completion, communicating progress to internal and external customers throughout the project.
TECHNICAL PROJECT COORDINATOR, WEST (CONTRACTED TO QWEST)
2009-2011
Oversaw installation of T1 & T3 internet lines. The sole point of contact between sales, customers, engineers & 3rd party vendors, received orders from sales, verified all information and keyed the orders into the system to go to the engineers for provisioning. Monitored work-in-progress, in all pertinent data bases for timely performance of procedures and activities related to delivery of service within established intervals until order completion, communicating progress to internal and external customers for critical dates and other relevant information pertinent to installation including current status and upcoming milestones and expected time/date for completion.
CUSTOMER SERVICE REPRESENATIVE, ADDECO (METLIFE)
2007-2008
Handled high volume of calls, assisted customers with various life insurance products. Made suggestions of software changes we could implement to make the customer service team more effective and efficient. Used my strong people skills and attention to detail, as well as the ability to convey a sense of empathy and a personal touch. Garnered compliments and good reports from customers I helped.
COLLECTION SPECIALIST, CAVALRY INVESTMENTS
2003-2006
Managed a portfolio of auto deficiency accounts; negotiated settlements. Specialized in helping customers look at their budgets, finding ways to pay their debt and agree to payment arrangements.
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