Engineer Support

NNEKA CHINWE OKEKE

** ********* ****** ** ***** Bus-stop, Ogba, Lagos, Nigeria

Mobile Phone: +234-809-***-****, +234-807-***-****

Email: *************@*****.***

Nneka has had about 9 years working experience. She is a confident and reliable IT support engineer and Network Administrator with extensive practical experience of working with computers and resolving any support and network issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer, server and network based information systems, as well as having an eye for detail and able to multi -task under pressure. A good communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking to further an already successful career by working for an ambitious and expanding company.

Core Competencies

Troubleshooting

Networking and Network Administration

Technical Sales Support and Onsite/Remote Support to client

Excellent customer facing skills.

A positive attitude towards customer service and good communication skills.

Experience of Windows server 2003, Exchange /XP Professional, Vista, Windows 7, Windows 8 / office 2003, 2007, 2010, 365.

Ability to be clear & concise when explaining technical procedures to customers

Key Accomplishments

Maintain, upgrade, and install network devices and cabling

Situational awareness and status reporting of network status to fellow contractors and clients personnel

Proactive monitoring of Operation Support Systems servers, hardware, firewalls, network elements, etc.

Diagnostic problem solving and diagnostic analysis

Participated in the Installing and supporting solutions ranging from network infrastructure to enterprise voice and data communications of BHL Group, SBA Nigeria Limited and Ceva

Successfully supported and managed the network of an Organization with more than 50 staff members(Masters Energy Oil & Gas Ltd)

Developed appraisal contents and Job Description for an Organization

Developed laptop user handbook, staff payroll, salary manifest and report template

Designed pay-slip with standard HR format

Participated in the developing of one of the first Online Store in Nigeria in 2005 with online payment.

Successfully managed two International Online store(Digital Media and South African store)

Strengths

Self Confidence

Rugged and can work extra hours anywhere in the world

Has capacity to master a new technology or systems in a short training

Problem solving

Commitment to outcomes

Highly analytical

Helpful attitude

Work Experience

March 15 to Present IT Support Engineer/Pre-Sale Engineer Nest (aka Rapid) Technology Concept

Maintain, upgrade, and install network devices and run cabling

Situational awareness and status reporting of network status to fellow contractors and clients personnel

Proactive monitoring of Operation Support Systems (OSS) servers, hardware, firewalls, network elements, etc.

Diagnostic problem solving and diagnostic analysis etc

Project Management

Client Relationship Management

Vendor Management

Performance/Process Improvement

Backup & Recovery Planning

Troubleshooting & Problem Resolution

Team building

Repair of Laptops, Desktops, Mobile Phones etc

Sept 11 to March 15 IT Support Engineer Rapid Technology Concept

Developed Database for SBA Nigeria Ltd and other clients.

Networking and providing support for Windows and Network issues for SBA Nigeria Ltd and other clients.

Configuration and testing of any new hardware and software and ensuring that the hardware is safe

Attendance Machine Installation and Maintenance and Designed KPIs, salary manifest, payslip and laptop user handbook for their clients and Onsite/Remote support to their clients.

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team.

Jan 11 – Aug 11 Network & Infrastructure Administrator And User Support Specialist BizdataUSA Ltd

Provided Technical Sales Support to Sales Representatives who require assistance in demonstrating BIZDATAUSA Services.

Install, Configure and Maintain Network Infrastructure to clients

Provided Onsite/Remote Support to BIZDATAUSA’s Client Sites within Nigeria

Provided Support to BIZDATAUSA’s Implemented Applications at Client Sites within Nigeria.

Executed Operations within and outside the office as directed by BIZDATAUSA

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Windows Server Maintenance, Crimping of Cables and Configuring of Routers

Jan 10 - Dec 11 IT Support Engineer Loveworld Media Products (Volunteer)

Purchasing of Laptops and other equipments and Cost controlling

Ensuring that all hardware and software is configured and installed correctly

Networking and Configuring of Routers.

Mar 05 - Dec 10 Solution Developer Loveworld Publishing Ministry

Programming with PHP and Web developing using Macromedia Dreamweaver

Manager of International Digital Media and South Africa online store and Internet Marketing.

Coordinated vendor, third party, outsourced hardware and software activities.

Repairing, Formatting, Maintaining and troubleshooting of PCs

Providing of Website Administration and developing of Website

Researching alternative on a new System Security tools

Education

[2015] Daystar Skill Acquisition Program

Training on Web Design

[2012] Corning

Fiber Seminar

[2010] Daystar Leadership Academy

Basic Certificate in Leadership

[2010] Jidaw Systems Ltd

Vsat Field Engineering Training

[2008] Torques Technology

Wimax Professional

[2008] Torque Technology

Fiber Optics Technician

[1999 - 2004] Nnamdi Azikiwe University Awka Anambre State

B.Tech (Hons) Physics/Electronics

Other Activities and Interests

Reading & Traveling

Doing Research and Development Work

Playing games (like Table tennis and computer games etc).

I am a member of Fiber Optics Association

Code4Impact Ambassador

Software Familiar with

Siemens Step7

Satmaster Pro

Sound Forge

Macromedia(Dreamweaver & Fireworks)

Microsoft office (Excel, Word, PowerPoint etc.)

QuickBooks Pro

Reference Available on Request

Contact this candidate