Customer Service Project Manager

Rogelio Salazar

**** ********* ** ■ Cypress, TX *7433 ■ Cell: 832-***-**** ■ Email:***.*********@*****.***

OBJECTIVE:

Looking for a position in Shipping and Receiving, as a Logistics Assistant Coordinator or Warehouse Supervisor position with utilizing knowledge of productivity standards, shipping management and logistics overview to assist the company in managing its core logistics needs. I am a highly stimulated and professional individual with over 5 years of experience in warehouse environment. I am Hands on experience in managing and tracking shipments and providing customers with advice and shipment alternatives. Good knowledge of managing appropriate documentation and billing issues.

SKILLS

• Attention to detail

• Negotiation

• Project completion

• Goods transportation

• Documentation

• Shipment issues resolution

• Workplace safety

• Sanitization

• Facilitation

• Multitasking

• Relationships development

• Physical stamina

• Computer: Micro soft office Word and Excel

• Demonstrated imitativeness

• Creative problem-solving

SPECIAL KNOWLEDGE

• Personal services processes

• CRM ticketing

WORK EXPERIENCE

Dyna-Drill Technologies June 2014 – January 2015

Shipping/Receiving

Accurately filled orders: prepared, wrapped, weighed and loaded items for shipping according to packing slips

Processed all invoicing, freight forwarding and packing slips

Used computerized system to verify and pull inventory

Shipped high volume of orders daily; followed all procedures and kept accurate records Responsible for keeping records of all products shipped and received in the company.

Pack the goods in shipping containers, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.

Verify incoming shipments by scanning barcodes to store that information into computers.

Warehouse/Inventory

Supervised loading and unloading of goods, ensuring that merchandise was handled with care and placed correctly in warehouse

Monitored inventory paperwork and ordering, to keep warehouse fully stocked

Kept warehouse items neatly organized to facilitate ordering of new inventory

Communication/Problem Resolution

Resolved a wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries

Discussed shipping and packing issues with co-workers and management to develop improved practices

Trained new warehouse workers from various ethnic backgrounds

National Oil well Varco September 2011 – June 2014

Logistics assistant Coordinator

Complete accurate and timely scheduling and dispatching of trucks and rail cars to ensure that the flow of product in and out meets customer demands.

Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment.

Negotiate with transportation providers to obtain best rates and service

Provide support to other Logistics Teams as needed & interact with other departments to respond to their needs.

Provide transportation information and manage billing information

Manage quality control by ensuring that all shipped orders are in working condition Assisted in preparing shipment documentation

Maintains positive and encouraging working relations with all drivers

Provided assistance in maintaining contact with suppliers and other agents

Provides constant communications of service issues to appropriate personnel and departments, both internal and external (Customer)

Perform load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.

Coordinates daily data entry into proprietary order-management-system.

Maintain customer / carrier profiles

Works with Common Carriers on both rate negotiations and surge capacity requirements

Coordinates with home-office Invoicing team to ensure timely and accurate completion of weekly customer invoices

Ensures accurate and timely completion of daily and weekly tasks

Provide weekly performance data reports to both internal and external parties

Assist Project Manager with implementing Safety, Security and Labor policies

Assists and provides coverage throughout departments during vacations, holidays and irregular work schedules

Provides assistance to Project Manager wherever needed

Perform yard checks and random equipment inspections.

Computer applications experience including MS Office and AS400 strongly desired

Excellent customer service, problem solving, communication and decision making skills

Ability to work efficiently and multitask

Ability and availability to work extended hours including nights and weekends as needed by the customer

Assisted in billing management and receipts preparation

National Oil well Varco September 2011 – June 2014

FORKLIFT OPERATOR

Responsible for using a forklift (propane and diesel), clamp truck, cherry picker, off road heavy duty fork lift or other power equipment to load, unload, Move, stack, stage and count product and materials. Accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties. Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.

Operate all equipment in a safe and efficient manner following prescribed work methods.

Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations. Efficiently stack and store the merchandise in the appropriate areas.

Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality variances.

Order Picking: Pull and prepare product for shipment, ensuring that the exact number and type of Product is loaded and shipped. Perform picking duties in an efficient manner that meets customer service standards.

Loading: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment. Efficiently move product from staging and/or storage areas into flat beds, containers and or trailers.

Equipment: forklift (propane and diesel), clamp truck, cherry picker, off road heavy duty fork lift equipment for picking, receiving, put away, and load functions, as required.

Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security are maintained. Assist in physical inventories. Ensure proper stock rotation.

Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Conduct operations in a manner that promotes safety. Comply with OSHA and MSDS Standards.

Maintenance: Perform or assist in building, grounds, and equipment maintenance as required.

Timely Shipments: Pull and prepare product for shipment as scheduled

Satisfied Customers: Perform picking duties in an efficient manner that meets customer service standards

Food Town 2013-2014

Cashier/Customer Service Representative

Able to handle money and daily cash register effectively.

Professional approach towards customers; able to make good relationship with customers with the intention of making them repeated customer.

Ability to maintain a clean and safe working environment.

Able to sort, categorize and store all merchandise.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Joey Mayer

Car Detailer

Over 1 year of experience as a car washer

Highly skilled in washing, detailing and general car care

In-depth knowledge of different car washing techniques

Hands-on experience in maintaining vehicles including wash, wax, and interior care

Demonstrated ability to maintain cleanliness of wash bay, shop and work areas

Able to perform light maintenance on fleet vehicles such as oil change

Cleaned vehicle external area by hand, brush and by operating washing equipment

Polished, dried and cleaned vehicle windows, lights, windshields, mats and exterior body manually

Vacuum, shampoo, add air freshener and clean vehicle interior

Determined requirement and added windshield fluid, gas, oil, water and antifreeze

Performed basic maintenance check

Assisted with local automobile deliveries

Performed other job-related duties as assigned

Automotive Painter assisted

Perform all mechanical operations including bending, pulling, pushing, shaping, and straightening required repairing vehicles.

Spray prepared surfaces with specified amounts of primers and decorative or finish coatings.

Select the correct spray gun system for the material being applied.

Pour paint into spray guns and adjust nozzles and paint mixes for proper paint flow and coating thickness.

Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.

Disassemble, clean, and reassemble sprayers and power equipment, using solvents, wire brushes, and cloths for cleaning duties.

Apply primer over any repairs made to vehicle surfaces.

Monitor painting operations to identify flaws, such as blisters or streaks, and correct their causes.

Allow the sprayed product to dry and touch up any missed spots.

Dispose of hazardous waste in an appropriate manner.

Sand vehicle surfaces between coats of paint or primer to remove flaws and enhance adhesion for subsequent coats.

Paint by hand areas that cannot be reached with a spray gun, or those that need retouching, using brushes.

Remove accessories from vehicles, such as chrome or mirrors, and mask other surfaces with tape or paper in order to protect them from paint.

Select paint according to company requirements, and match colors of paint following specified color charts.

Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.

Mix paints to match color specifications or vehicles' original colors, then stir and thin the paints, using spatulas or power mixing equipment.

Adjust controls on infrared ovens, heat lamps, portable ventilators, or exhaust units to speed the drying of vehicles between coats.

Apply rust-resistant undercoats and caulk and seal seams.

Apply designs, lettering, or other identifying or decorative items to finished products, using paint brushes or paint sprayers.

Operate lifting and moving devices in order to move equipment or materials so that areas to be painted are accessible.

Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Verify paint consistency, using a viscosity meter.

Buff and wax the finished paintwork.

Set up portable equipment, such as ventilators, exhaust units, ladders, or scaffolding.

Sand the final finish, and apply sealer once a vehicle has dried properly.

Vending Route Driver

Responsible for restocking vending machines

Following a pre-set route map & servicing approximately 10-20 locations

Drive a normal type cargo van.

Responsible for inventory and accountability of products

Handles, collects and protects money.

Orders the correct quantity and type of products needed to fill vending machines to maximize sales and minimize product loss due to stale product.

Checks the accuracy of product issued.

Performs basic vending equipment troubleshooting and repairs.

Inventories product in the machines.

Makes special deliveries to customers who notify the office of service needed in a timely and accurate manner.

Cleans machines to make customer purchase experiences appealing and to improve the taste of liquid products.

Handles customer complaints in an efficient and professional manner.

Maintains the truck in good working order at all times to minimize repair expense

Vending Machine Attendants

Places foods and beverages into vending machine and labels items.

Removes money from vending machines, keeps records of receipts, or records items consumed for billing purposes.

Observes thermometer and adjusts temperature gauges in vending machine to maintain items at specified temperatures.

Makes change for customers and answers questions about selections.

Maintains storeroom inventory and prepares requisitions for food and beverage supplies, using inventory list.

Performs minor repairs or adjustments on machines to correct jams or other malfunctions, using hand tools.

Removes trash from tables and cleans and dusts tables and vending machines with damp cloth to keep eating area clean.

EDUCATIONAL INFORMATION

High School Diploma – Southwest Academy – 2011

ADDITIONAL

• Exceptional customer service orientation

• Good communication skills/Bilingual (Spanish)

• Passion to succeed with Good mathematical abilities

• Self organized and able to work in a multi-cultural environment

• Strong organizational and interpersonal skills

Logistics Coordinator/shipping and receiving

7615 Connemara Dr.

Cypress, TX 77433

Cell: 832-***-****

Email: ***.*********@*****.***

Dear Mr. / Mrs. :

Seeing your advertisement in Internet, I would like to apply for a Shipping and Receiving, or as a Logistics Assistant Coordinator or as a Warehouse Supervisor as I am well-seasoned to hold the demands of this position in a professional manner. I am aware that the work of a Logistics warehouse is not easy, but this is where my vocation stands. Through my stamina and abilities, I am able to make logistics work interesting enough to get the best results.

As far as logistics operations are concerned, I am able to oversee all material and equipment in order to bring it to fruition -. Previously, I was involved in a series of duties which led to accurate shipping information management and to enhance traceability so that nothing goes unaccounted for.

Most of my skills are best explained in person but I will put in here what I can explain on paper:

Demonstrated ability to identify defective materials in order to manage shipment quality control

Adept at planning and implementing procedures that coordinate onsite efforts in terms of project support

Knowledge of basic accounting principles that govern logistics coordination

All this coupled with my enthusiasm to perform quality work in a logistics environment makes me an excellent choice for a Logistics Coordinator position at your company. I am willing to talk to you about this position in detail and will call you soon to arrange an interview. In the meantime, I can be reached at 832-***-****.

Thank you for your time and consideration.

Sincerely,

Rogelio Salazar

Enc. Resume

Contact this candidate