Quality Assurance Marketing

MMIICCHHAAEELL WWHHEEEELLEERR

202-***-**** *******.**********@*****.*** 13806 Loree Lane Rockville, MD 20853 Detail-oriented and highly motivated Senior Quality Assurance (QA) Analyst with over ten years of technical experience. Experienced in the operation and/or testing of websites, CRM applications, and e-commerce software. Solid analytical, critical thinking, and problem solving skills. Currently seeking a position as a Software Tester which will effectively utilize all skills, abilities, and areas of expertise as follows:

Functionality Testing

Quality Assurance (QA)

Bug/Issue Reporting

Troubleshooting/Diagnostics

Requirement & Analysis

Problem Solving

NOTABLE HIGHLIGHTS

Career encompasses basic testing on multiple technical initiatives. Identified problem areas, reported bugs/issues, and interacted with developers to provide (QA) input to resolve technical problems.

Instrumental in the testing and development of complex websites for Achieve Fitness, Jet Marketing, and Biomedical Research Instruments.

Tested the various functions on hundreds of URLs for Google @ Google Ratings Project. EMPLOYMENT

UBC/Express Scripts Morgantown, WV May 2014 - Oct. 2015 Senior Quality Assurance (QA) Analyst

Mentored team members on application functionality and requirement intent from planning meetings.

Implemented Team Foundation Server (TFS) correlation of business requirements to application and infrastructure Change Request & Bug Fixes.

Utilized established processes & tools to create test plans, test cases, and track defects.

Developed test plans and executed test cases with complex test data while validating and documenting test results.

Contributed to the estimation process by providing information for project re-estimates that identify and implement process improvements.

Achieve Fitness Washington, D.C. Apr. 2009 - Jul. 2013 Online Marketing Director (Jan. 2012 - Jul. 2013)

Held accountable for planning and executing marketing strategies, providing copywriters with subject matter for weekly blog posts, and posting weekly blog articles using best SEO practices via WordPress.

Created twice-weekly emails to a marketing list (10,000+), subject lines for strong open rates, and teasers for strong click-through rates (CTR) to blog or to make purchases.

Tracked weekly email data and statistics.

Business Analyst & Software Tester (April. 2009 - July. 2013)

Test and verification of CRM updates.

Interpet business requirements to Software Development Team for new code and change requests.

Verify and validate functionality for new code and change request.

Submit, validate, and track all bugs and defects. MMIICCHHAAEELL WWHHEEEELLEERR

202-***-**** *******.**********@*****.*** 13806 Loree Lane Rockville, MD 20853 EMPLOYMENT - CONTINUED (PAGE 2)

Google Mountain View, CA Nov. 2008 - May 2009

Google Ratings Technician

Verify specified web addresses and rate their relevance to a specific Google search query while maintaining knowledge of the latest ratings guidelines.

Verify functionality of URL’s to ensure search results meet Google’s standards.

Enter and Document with Google Ratings Project ™ analysis of each tested URL. JET Marketing West Palm Beach, FL Mar. 2008 - Aug. 2008 Junior Internet Marketing Specialist

Track and report on multiple online advertising campaigns via Google Analytics™, Google AdWords™, and Alexa™.

Handled all facets of uploading ads, geo-targeting ad placement, and directing ads to specific sites/pages via Atlas Solutions. Enter formulas, data, and summary text into an Excel spreadsheet format.

Verify and validate all SEO updates to customer websites.

Submit, track, and validate all bug and defects. First Madison Mortgage Rockville, MD Jan. 2007 - Dec. 2007 Account Executive - Mortgage Lender

Managed the production pipeline, new accounts and existing accounts while keeping brokers and loan officers informed and up-to-date on the newest loan products and pricing.

Trained brokers and loan officers in the use of online loan pricing and submission tools. In addition, assisted with the loan submission process to offer best loan solutions for clients. Self-Employed Rockville, MD Oct. 2005 - Dec. 2006 Private Real Estate Investment

Generated income via the purchase, sale, and/or lease of various real estate properties. Responsibilities included overseeing all facets of rehabilitation/maintenance, price negotiation, and more. Biomedical Research Instruments Rockville, MD Jun. 1992 - Sept. 2003 Operations Manager

Directed all facets of daily: operations, sales, shipping & receiving, office management, inventory control, procurement, product development, and staff: recruiting, hiring, training, and supervision.

Assist in the UI design and test during the development lifecycle of an e-commerce application.

Verify and validate requirements and functionality of e-commerce application. EDUCATION

Garrett College MCSE Coursework ~ Training in MS Server 2003 & MS Windows XP (2008) TECHNICAL SKILLS

Internet Advertising: Google AdWords, Google AdSense, Atlas Solutions Software: Microsoft Windows, Microsoft Server 2003, Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), Infusionsoft CRM

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