Customer Service Manager

Lee Maher Salzman

**** * ****** ****** ~ Chicago, Il 60646

Cell: 773-***-**** Home: 773-***-**** **********@*****.***

Customer Service~ Management~Leadership~Consumer Engagement Business Operations, Optics

Lush Wine and Spirits, Wine Bar, Chicago, IL January 2015 Oct 2015

Study in the Court of Master Sommeliers, Americas

Inventory

Server, busser, and limited bartending of mix cocktails

Sales

Salzman and Associates, Music Management Ltd, Chicago April 2009-- ongoing

Customer service, business development, and social media communications for a law and artists management firm

Customer engagement and service

Sales

Social media

Maintain professional relationships nationally and internationally with corporate buyers and promoters. Produce media events

State of Illinois, Department of Commerce and Economic Opportunity, Chicago IL 2008- 2009

Director for Women’s Business Development and Strategic Planning

Business development

Mentor

Represented the State of Illinois in all Department of Commerce sponsored women and small business events.

Outreach point person for women owned businesses

Media & Communications

Consultant to Governor’s Office, Women’s Business Development

State of Illinois, Office of the Governor 2005- 2008

Director for the First Lady, Speech writer, Community outreach

Media events

Communications

Speech writing

Mentor interns

Managed state wide healthcare initiatives for women, seniors and children

Managed Statewide student vision screening compliance campaign

Pearl Vision Inc, Assistant Manager Chicago, IL 1998- 2003

Assistant Manager; Retail

Customer service, customer service training, and employee engagement

Maintain accurate inventory, increased sales and trained staff

Keep accurate medical records

Evaluated performance of staff

Managed Care processing

Optician

For Eyes Vision Inc, Manager, 300 S Dearborn St, Chicago, IL 1992-1996

Customer Service Award recipient

Management

Maintain accurate medical records

Optician

Sales

Marty Salzman Management and Law Office

Public Relations/Business manager for artist and musicians 1996-ongoing

Education

Bachelor of Arts (BA), University of Illinois, Chicago IL

3 Day Certificate, Non- Profit Management,

Kellogg School of Management, Northwestern University, Evanston IL

Study in the Court of Master Sommeliers, Americas

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