Customer Service Data Entry
Resume:
Marjorie D Mitchell
Humble, TX 77338
****.*******@*****.***
OBJECTIVE
To retain a full time position in a rich and challenging atmosphere with a company in which advancement is not only available, but also encouraged.
ATTRIBUTES
Accomplished written and verbal communication skills
Excellent Customer Service Skills
Distinguished leadership professionalism, dependability and client relation skills
Energetic skills in organization and efficiency
Resourceful problem-solving skills and a quick learner
Highly creative and open to critique and change
Proficiency in Windows, Microsoft Office, Word, Excel, MS Works, Internet Explorer, Lotus Notes, Outlook, Intergroup, LINX, VCC Desktop, NICE
WORK HISTORY
Walmart-September 2015-October 2015
Cashier
Assisted with grocery bagging and carts
Register experience/retail experience
Sanitary duties such as talking up trash & cleaning register areas.
Stocking/zoning
Amazon
July 2015-July 2015
Temp Assignment (Scanner)
Scanned in packages from assembly line
Built pallets and wrapped pallets
Pallet jack experience
Warehouse experience/load & unload
Xerox-Houston, TX March 2014-February 2015
Tech Support
Respond to complex customer calls
Resolve customer inquiries regarding technical issues
Provide excellent customer service to customers
Maintain exceptional telephone etiquette at all times
Constantly meet established productivity, schedule adherence, and quality standards
Iqor-Houston, TX September 2013-February 2014
Customer Service Representative
Consistently maintain positive attitude while working with customers
Accurately document and verbally communicate detailed information regarding customer accounts
Cooperatively work with others to produce and deliver required work
Randstad USA-Woodlands, TX November 2012-February 2013
Customer Service Agent (Temp Assignment)
Receive inbound calls regarding Medicare and Medicaid benefits
Answer questions about the benefit details and issues with account for the customers
Assist participants with benefit enrollment
Data Entry
Answer calls in a friendly and professional manner
NCO Financial-Houston, TX October 2011-February 2012
Customer Relations
Worked collaboratively within a team-orientated call center to track, monitor, and collect on accounts that were in collections
Processed pre-collections notices and contacted debtors directly by telephone utilizing an in-house national directory assistance system, significantly reducing at-risk accounts from entering into collections
Served as point contact and liaison between loan applicants, debtors, and collections/legal departments to provide current information on account status, and to ensure favorable outcome resolutions
EDUCATION
Spring High School Graduted 2011
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