Customer Service Data Entry

Scott J. Krantz

*** ****** ***. **********, ** 60538

630-***-**** ********@***.***

Career Summary

Accomplished and dependable call center representative with 8 years of experience seeking to leverage extensive background in customer service, data entry, and analysis to enhance your organization. Seeking a position in which I can contribute interpersonal, information management, and problem-solving skills.

Professional Experience

ASG Staffing/Azimuth, Aurora, IL

Shipping and Receiving Clerk, Temporary

April 2016 – May 2016

Verified trailer and seal numbers on semi trucks entering and leaving the warehouse

Excelled at multi-tasking in this fast-paced environment

Coordinated the placement of trailers across approximately 130 locations on the warehouse grounds

Updated the placement of trailers in the computer to reflect a visual inspection

Taught coworkers techniques to more efficiently perform job tasks

Volunteered to work late when the office was short-staffed

Prepared bills of lading for drivers

RSA Medical, Naperville, IL

Clinical Interaction Specialist, Medical Underwriter, Data Entry Specialist

October 2012 – August 2015

Completed 30 to 40 medical assessments per day with consistent 100% quality scores

Trained new Clinical Interaction Specialists

Underwrote up to 40 medical insurance applications per day with minimal supervision

Reviewed other documentation to get a better overall picture of the applicant’s health

Made approval or denial decision on applications that had sufficient information

Entered over 60 medical insurance applications into the system per day

NCO/Protocol Global Solutions, Aurora, IL

Correctional Specialist

March 2008 – June 2011

Processed approximately 100 calls a day speaking with parolees, Parole Agents, and law enforcement

Researched information on parolees at the request of Parole Agents

Established and maintained accurate records of assistance rendered to each Parole Agent

Monitored Illinois parolees' house arrest equipment to ensure compliance with regulations

Served as liaison between law enforcement agencies and Parole Supervisors in determining if a warrant should be issued on an arrested parolee

Entered approximately 20 arrest reports into the computer per day

CheckFree, Aurora, IL

Customer Service Representative

June 2007 – October 2007

Assisted between 10 and 20 customers a day with bill payment issues

Contacted billers who posted payments to the customer’s accounts late

Wrote business letters to banks and customers on very tight deadlines

Lending Solutions Inc., Elgin, IL

Loan Officer / Credit Analyst

April 2005 – March 2007

Filled out an average of 15 consumer loan applications a day with credit union members

Underwrote loans with a maximum balance of $25,000

Consulted with underwriters for loan decisions on balances above $25,000

Education

Bachelor of Science degree in Business Administration - Northern Illinois University, DeKalb, IL May 2002

Associate of Science degree in Accountancy - Waubonsee Community College, Sugar Grove, IL May 1999

Skills

Skilled in Microsoft Word, Excel, Outlook, Access, PowerPoint, Mac OS X, and Windows.

Typing speed is 59 words per minute and alphanumeric data entry is 10,000 keystrokes per hour with 100% accuracy

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