Customer Service Assistant

Della Carter

*************@*****.*** 770-***-****

Professional Summary

Over 7 years' Experience working in

Responsible, High-Visibility, and Multi-Task Environments.

"Quick Learner and Team Player'"

Excellent Organizational Skills / Communication Skills/ Problem Solving Techniques.

Relevant Skills

Administrative/Clerical

Received callers at establishment, determined nature of business and directed callers to destination.

Maintained records, scheduled appointments, performed bookkeeping, correspondence and filing.

Experience with customers and their inquiries.

Knowledge of cash and inventory inquires.

Experienced in Microsoft Word, Excel, Access, Outlook and PowerPoint.

Childhood Education and Leadership

A substitute teacher that teaches students in the absence of their regular teacher.

Perform all the job responsibilities of the absent teacher and to ensure an effective class environment and smooth flow of lessons for her students.

Excellent communication skills with the students and their family.

Healthcare/Nursing

Executed daily operations of hospital.

Executed daily operations of exams.

Excellent leadership and patient relations skills.

Knowledge of direct patient care.

Blood drawing using sterile techniques in medical setting.

Training and Credentials

Prepared patient for vision examination.

Specimen processing experience.

Blood drawing according to the order of draw.

Completed 450 sticks during clinical.

Can execute a classroom curriculum.

Excellent customer service skills as well as customers inquires.

Setting x-ray equipment at the correct angle and height over the appropriate area of a patient’s body.

Setting controls on the x-ray machine to produce x-rays or radiographs of the appropriate density, detail, and contrast.

Explaining the procedure to the patient and positioning the patient properly; also keeping patient records and adjust/maintain equipment.

Professional Experience

United Way of Atlanta Aug. 2013 to Present

Substitute Teacher

America Best Eyeglasses Oct. 2006 to Apr. 2007

VA Tech. / Receptionist

Adecco Aug. 2006 to Oct. 2006

Receptionist/ Admin. Assistant

Education

Georgia Piedmont Technical College December 2015

Southern Crescent Technical College

Diploma in Medical Assistant

X-Ray Certified July 2015

West Georgia Technical College Aug. 2014

Certified Nursing Assistant (CNA) Aug. 2014

Registered Phlebotomy Technician (RPT) June 2014

Certified in Basic Life Support (BLS) Mar. 2014

Atlanta Technical College June 2005

Certified Nursing Assistant Aug. 2008

Awards and Recognition

Certificate of completion Reporting Child Abuse and Maltreatment

Certificate of Early Learning Volunteer Support Program (BFS)

Intern Experience

Emory Southern Heart Specialist August 2015

Tanner Medical Hospital April 2014

Newnan Health and Rehabilitation July 2014

Christian Nursing Home April 2008

References: Available upon request

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