Customer Service Data Entry

Objective

Energetic and confident professional seeking a position that will allow me to employ my profound customer retention, problem solving and situation analysis skills at an upward mobile corporation.

Experience

Materials Specialist Clerk, 2012 - 2015

United Airlines, Newark, NJ

Maintains the warehouse stock and works with maintenance department to ensure adequacy of supply of aircraft maintenance, Receptionist duties including performing data entry, General Office Work, Clerical, Administrated Assistants, Loads aircraft tires, Brakes and other aircraft related parts and materials, Performs inventory audits, inspections and reconciliations, Monitors and updates stock items, Coordinates stock level adjustments with maintenance and purchasing within the company, filed all paper work by hand an typed in system answered multiply phone calls, worked with AURA shares and AOG for planned maintenance needs, Along with customer service & mailing including FedEx & UPS mailing system’s.

Customer Service Supervisor 2008 – 2012

Macy’s, Short Hills, NJ

Supervised daily operations assuring optimum cost controls while maximizing productivity, Ensured promotions were accurate and merchandised to the company’s standards, Utilized information technology to record sales figures for data analysis and future planning, Ensured standards for quality customer service health and safety were met, Monitored local competitors, Maintained store’s cleanliness and health and safety measures, Identified current and future trends that appealed to customers, Met financial objectives through preparation of quarterly budgeting, Achieved 20% increase in positive customer service reviews while supervising no less than six employees at any given time.

Materials Handler 2007 – 2008

Saint Barnabas Hospital, Livingston, NJ

Received and delivered all supplies, Restocked and replenished as needed, Maintained adequate amounts of sterile and non-sterile items on shelves at all times, Rotated sterile supplies as necessary, Performed data entry of receipts for inventory and non-inventory items as well as other inventory issues, Maintained logging and filing of source documents, Performed periodic cycle counts to validate accuracy of the inventory system, Regularly inspected patient care units for proper equipment cleaning and functionality, Maintained work areas in a clean neat and orderly condition, Installation and delivery of medical equipment including but not limited to EKG machines and X Ray machines.

Material Handler 2004 – 2007

Fed Ex, Newark, NJ

Loaded and unloaded packages and parcels, followed policies and procedures regarding the handling and stacking of boxes keeping them and their contents unharmed, kept a detailed record of completed jobs going above the expected daily productivity goals.

Education

Art Institute of Pittsburgh, Pittsburgh PA- 2016-Present

Bachelors in Science, Fashion (Marketing and Management) GPA 3.43

Berkeley College, Newark NJ 2003 - 2007

Business Marketing

West Side High School 2002

General Studies Diploma

Skills

65 WPM, Proficient in Microsoft Word, Excel, Power Point and AURA software specific to airplane parts. Hazmat certified. Quickly adaptable to new software programs.

Referrals

Available Upon Request

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