Manager Engineer

Joshua Knutson

Network Engineer Voice Infrastructure –American Water Resources

*** ******* *********, *’Fallon, Missouri 63366

********@*****.*** - 636-***-****

Network Engineer experienced in administration and telecommunications. Technical background includes

installation, configuration and support of both data and VoIP network hardware, supporting IPS platforms,

MPLS platforms, ISDN, SONET, SS7, Cisco routers, and switches, Cisco Call Manager, QoS, VMware, Linux,

Windows, Active Directory, and databases. Also experienced in maintenance, troubleshooting and providing

detailed documentation. Possess experience in a leadership role in providing training, meeting objectives and

being proactive in today's industry. Have provided service to a variety of clients including WORLDCOM, AT&T,

and Verizon on many of the local levels. While in the Army worked with many federal contractors including

DynCorp, DRS Systems, and Harris Corporation. Work well with a team and capable of leading a team to

continue to progress to meet expectations as necessary to succeed as technology changes rapidly.

WORK EXPERIENCE:

Senior Network Engineer

American Water Resources, Alton IL Oct 2015-present

Cisco UCCX and Cisco Unified Communications Voice Telephony Systems 10.5, Cisco Cube 6400

Cisco Routing and Switching, 3750 Switch Series, ASA 5555 Series Firewall, 2905 Routing

MS SQL Scripting and Citrix for Storage SAN Capabilities

Cisco UCS, SIP H.323, PRI Connections, G.711 Codec and G.725 Codec

VMWare for Unified Communications VSphere ESX 5.5

Calabrio All Call Recording for Contact Center Solutions

Cisco Unity Connection

Cisco Unified Intelligence, and Cisco Finesse for Agent Customer Contacts

BGP, OSPF, MPLS Fabric Path, SNMP, QOS, DSCP Class of Service, Quality of Service

DHCP, DNS, IP Static

Wireless 802.11 Wireless Access Points, Meraki Wireless

Solarwinds Monitoring Tool, Netflow, Peformance, Health, Routing

HP Openview, SAP Change Request, Remedy Ticketing System

SCADA Network Infrastructure for Sanitation Pump Stations, RTU Industrial Network Applicanes

Meraki Wireless Access Points for all remote sites.

Avaya Aura, CMS Applications and Ayaya Voice Gateways G650 Mediagateway, IP500 Control Units

Session Border Controllers, SBC ACME, migrating to Sonus SBC for Data Centers.

Cisco Real Time Monitoring, Cisco Media Gateways

Cisco UCS

AT&T MPLS, AT&T Unified Communications, POTS, PSTN

Juniper EX3200, 4200 Series Switches, Juniper SX Router, Junos Software Firmware

Java XML, RDMS, SQL

Network Voice Infrastructure Engineer

Lowe’s Companies-Mooresville, NC to August 2014- August 2015

. Cisco Call Manager

. VMWARE ESX 5.0 VM Virtual Platform for the Cisco UCS Chassis, and Cisco Real Time Monitoring

. Cisco Unity Connection voicemail platform for remote sites, and corporate sites.

. Cisco Routing and Switching for voice network within stores, corporate sites, and remote sites.

. Cisco Call Manager Administration, Cisco Call Manager OS Platform, Cisco Call Manager Subscriber

. Cisco Wireless AP’s and Motorola AP Wireless Access Points managed within our store environment

. Cisco SIP Project and SBC Session Manager for SIP to TDM. Upgrades to SIP Environment.

. Ayaya Aura Call Flow Platform within our Call Center and Corporate Environment G450 Voice Gatewau

. PRI, T1 Call Processing from T1 over the PRI and D Channel and managed from Verizon Managed Services

. Palo Alto Firewalls Management, ASA 5500 Series Management

. Cisco ISE or Cisco Information Service Engine for security authentication and session manager within Cisco Switch environment.

. UCCX Custom Reporting and for Business Intell Security within Lowe’s environment.

. VMWARE Airwatch applications and Session Manager for APPLE Scanner and IPAD devices.

. Network Design and Drawing Configuration MS Visio, for all Lowe’s Infrastructure Footprint and Architecture

. Cisco VG224 Analog Gateway for DID, and direct dial PSTN(POTS Lines) to support FAX Capabilities.

. BGP, OSPF, EIGRP Routing Protocols especially with Voice Dial Peers, and IOS Files.

. Palo Alto Firewall Solutions for Security on Production within Lowe’s Contact and Call Centers.

. F5 Load Balancing Management for Spectralink Wireless Provisioning Server to perform redudancy

between our 2 Lowe’s Data Centers.

. NEXUS 7K Management and Configuration for Routing and Multicast, and OTV Design and Implementation.

Network Engineer Level 2

Serco North America - Wentzville, MO - October 2013 to August 2014

VMWARE Virtualization for VSS VM PCO/IP VM VSPHERE, for virtual desktops enterprise environment

• Nutanix Virtual Server for software applications

• Cisco ASA 5555 Firewall, Cisco ASR Routing, Cisco NEXUS 7K, 5K

• Cisco 4510, and 3850 Switch Configuration for port security, Voice VLAN, and Data VLAN

• Emerson UPS, for our universal battery backup and redundancy

• Cisco Unified Communications Cisco Unity Call Manager 9.0 for VOIP Configurations

• EMC Federation Server for our Applications and software

• Microsoft Office, Visio 2010 Software, Active Directory, MS

• Microsoft 8 Enterprise Environment

• MPLS Multiplatform Layer Switching/ Backbone Centurylink, Verizon

• Wireshark Sniffer

• Bluecoat Proxy URL Filtering

• BGP, OSPF, BPDU, HSRP, ICMP, CISCO IOS Software

• Transport Circuit T1, 0C-48 Backbone Fiber Network Verizon and Centurylink

Sr. Network Engineer Contractor

SAVVIS - August 2013 to October 2013

NetEffects

Town and Country, Mo.

• Design and deployment of Savvis CenturyLink infrastructure on Juniper EX 4200/3200 routers

• Checkpoint firewall rules and implantation on the network

• Cisco 3750 routers on the network

• MS Visio network drawings implementation and design of network infrastructure

• Cisco LAN management tool/Cisco ICE for device inventory and infrastructure

• Migrating legacy Qwest internal networks to CenturyLink

• VMware infrastructure virtualization tool for cloud data migration

Network Data IP Technician Contractor

TW Telecom - April 2013 to August 2013

O'Fallon, Mo.

• Juniper MX aggregate router configuration and tunneling

• ADTRAN maintenance and troubleshooting with Data IP

• Cisco 3400, 7609 backbone network switch towards the MPLS network

• Ds-1, DS-3 transport tier 2 maintenance on fiber ring MPLS, Lucent DACS 1631, 5500 for DS1, DS3 cross

connects

• Juniper NetScreen firewalls, configuration, upgrading, and installation

Network Security Engineer Contractor

CSC/General Dynamics Advanced Information Systems - May 2012 to January 2013

Remote/ Telecommute Position

• Supported G2, ASA, and PIX Cisco firewalls.

• Administered Cisco router and switch network devices

• Cisco 2901 Series Router, Cisco 6400 Core Switch Access

• Cisco Works, Cisco IOS, Cisco ASR Access Service Router for MPLS Backbone Verizon

• McAfee Firewall/Websense

• Palo Alto Firewalls for trusted network security

• VLAN, VPN Connections for Remote Access

• MS Visio for network diagrams and design of network infrastructure

• TACACS AAA Authentication for Password Authentication

• Linux/Unix Scripts for backups

• Cisco Unified Communications Cisco Call Manager 8.6 for VOIP Voice over IP

• Maintained and configured all F5 load balancing to balance WAN, and LAN traffic out network infrastructure.

• Configured and designed VLAN's for network interface design and configurations and port security

• Maintained and configured all F5 load balancing to balance WAN, and LAN traffic out network infrastructure.

Signal Support Systems Specialist US Active Duty

United States Army - Fort Campbell, KY - May 2002 to February 2012

Cisco 7000 Nexus Switch to support Checkpoint Firewall on Network Infrastructure

• Network Security TACLAN KG175 SIPR Secure Internet Protocol

• Active Directory

• Cisco Unified Communications Call Manager for VOIP

• Cisco 3850 Switch

• Cisco Router 2691

• Singars Airborne Radio Communications

• Crytographic Communications Security COMSEC

• High Frequency, TACSAT, UHF Harris Radio

• Blue Force Tracker RDS, Northrup Grumman

Avaya Governnment Serires Model Phones Gateway 450 Avaya Enterprise

EDUCATION:

Bachelor of Science in Information Technology

Missouri Baptist University - St. Louis, MO

Dates of Attendance August 2013- still pursuing Bachelors

George C. Wallace College - Dothan, AL

Dates of attendance September 1993- August 1995

Auburn University - Auburn, AL

Dates of attendance September 1995- March 1998

SKILLS

CCNP Cisco Certified Network Professional August 2015

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