Customer Service Forklift Operator

John Reynoso

Berwyn, IL

****.********@*****.*** - 708-***-****

WORK EXPERIENCE

Forklift Operator

Power play distributers - McCook, IL - May 2014 to Present Responsibilities

• Perform duties to pick and stage inbound and outbound product orders.

• Work from verbal orders and written production sheets

• input or update orders placed by Sales Representatives.

• Create bill of lading for cold storage customers.

• Load and unload trailers.

• Maintain product flow in and out of the freezer.

• Perform daily housekeeping of dock area. Use forklift, hand pallet jacks, hand carts, computer, trailer refer equipment.

Security Guard

STT SECURITY - North Riverside, IL - May 2013 to May 2014 Responsibilities

Responsibilities include but not limited to perform department store walkthroughs, escort tenants/customer to their vehicles, and write reports for incidents that have happened inside and outside the mall property.

• Patrol commercial premises to prevent & detect signs of intrusion & ensure security of doors, windows.

• Answer alarms & investigate disturbances.

• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

• Circulate among visitors, patrons, & employees to preserve order & protect property.

• Warn persons of rule infractions or violations, & apprehend or evict violators from premises, using force when necessary.

• Inspect & adjust security systems, equipment, & machinery

• To ensure operational use & to detect evidence of tampering Cable Technician

Comcast Cable - Chicago, IL - October 2012 to February 2013 Responsibilities

Answering incoming calls pertaining to all facets of customer service involving troubleshooting of digital high definition receivers and high-speed cable modems. Exceeded quality assurance metrics for call monitors while ensuring customer satisfaction grading.

Telecommunication Technician

• Excelled from level one to level 3 in the first year of employment

• Installed Cable, Internet & Telephone Equipment

• Troubleshoot various problems in various setting both residential & commercial

• Wired & rewired homes for cable, telephony, internet services

• Set up home networking systems both residential & commercial settings

• Assisted supervisor with special projects

• Provided customer education about products & services EDUCATION

N/a

Morton College - Cicero, IL

2013 to 2014

High School Diploma in N/A

Morton West High School - Berwyn, IL

2005 to 2009

Vocational Certificate in Electrical

Golconda Job Corps - Golconda, IL

2010

CERTIFICATIONS

Forklift Certified

November 2015 to Present

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