Program / Project Manager

GILLES FECTEAU

**** ****** ***** **** ● Acton, ME 04001 ● 207-***-****● ***@************.***

Seasoned professional with progressive experience in Engineering, Project and Product Management, Technical, and Customer Service areas; skilled at recognizing and initiating the steps needed to attain organization objectives; known as a passionate and dedicated professional offering superb decision-making skills and judgment; creative and tactical execution of business initiatives that enhance productivity, quality, customer service, and bottom-line financial performance; fluent in both English and French languages. A R E A S O F E X P E R T I S E

Process / Product Enhancement Project Management Lean Manufacturing

Project Planning Resource Planning Technical Support

Team Leadership Six Sigma Personnel Training

Customer / Vendor Relations Personnel Supervision Customer Service P R O F E S S I O N A L P R O F I L E

Possesses extensive management / leadership attributes: goal driven, flexible, efficiency, sustainability, team planning, forward-thinking and project planning

Ability to ensure smooth flow of daily operations within fast-paced and changing environments; establishes highest standards, development strategies and plans

Ensures on-time and under budget completion of diverse projects

Recruits and supervises personnel; oversees work allocation and training

Seasoned professional, able to work productively at all levels within an organization

Superior people and time management skills. Effective communicator and team member

Extensive knowledge of technical drawings, MS Office Suite, SAP, etc.; quick study of new technologies P R O F E S S I O N A L E X P E R I E N C E

Provide comprehensive technical and management support in a changing environments that depend on efficiency and accuracy; an innovator and problem solver comfortable working under technical and time sensitive constraints

Technical Site Manager - Project Engineering, 2015– present QuEST Global, North Berwick, Maine

• Work within Pratt and Whitney for the development of continuous improvements and assist with efficiency and resource management.

• Responsible for the technical requirements and standard works required by the staff of project engineers at within the North Berwick facility.

• Guide staff regularly to mitigate customer or employee concerns. Focus on Quality and Project Engineering solutions. Ultimately responsible for operational metrics, employee utilization and building capable teams.

• Responsibilities include workload forecasting and work closely with our strategic customers to understand their requirements and develop operational plans to exceed the customers' needs.

Delivery of high degree of complexity in project tasks and deliverables using appropriate processes, tools and standards in an efficient manner.

Program Manager - Project Engineering, 2012– 2014 QuEST Global, North Berwick, Maine

• Responsible for the management, financials and deliverables data for direct report project engineers at Pratt & Whitney location. Ultimately responsible for customer satisfaction, financial results and employee engagement.

• Responsibilities include budget planning, revenue targets, profit and loss and exceeding contribution margin targets.

Cont’d…

G. Fecteau Resume Page 2

Acton School Department, 2010-12 Acton, Maine

Student transportation to alternative schools in Southern Maine. Logistics – Customer Service, 2007-09 Goss International, Durham, NH 1985-09

Merged customer service entities under one umbrella for cost reductions and efficiency enhancements.

Led an auditing and logistics staff of six personnel; supervised and mentored Processing Auditors, Technical Supervisors and a Billing Coordinators.

Eliminated non-value-added tasks within the Service department; realizing improvement and utilization of staff and tooling. Produced budgetary savings, reducing overall operating costs and increasing profits. Technical Supervisor, 2006 Goss International, Durham, NH

Directed and dispatched 20 direct-report Service Technicians throughout North and South America.

Quickly resolved escalated customer driven mechanical technical support equipment issues.

Ensured staff provided exemplary service at all times. Technical Customer Service Coordinator, 2003-05 Heidelberg, Dover, NH

Established and coordinated the Tooling department; trained, supervised and mentored Tool Room Technicians; provided staff training and guidance as needed to maximize staff efficiencies.

Provided management and daily oversight of a $3MM customer service tooling inventory; approved all requisitions for tooling.

Ensured all customer tooling requirements were met in a timely manner. Project Manager, 1999-03 Heidelberg, Dover, NH

Directed technical support operations for a large, diverse client base. Planned and scheduled daily workload of 25 direct report field technicians to maximize productivity, efficiencies and enhance bottom-line profitability.

Quoted all equipment installation costs for contractual agreements; maintained 50% travel to customer sites to monitor equipment installations.

Assistant Service Manager, 1997-99 Heidelberg, Montataire, France

Coordinated press system installations and customer support throughout Europe; maintained 50% travel to customer sites for equipment issue resolution.

Analyzed customer service issues to develop appropriate plans of action to improve quality, reduce waste and increase production time.

Orchestrated work activities and supervised 40 field technicians; streamlined processes to improve efficiencies.

Associate Mechanical Engineer, 1985-97 Harris Graphics - Heidelberg, Dover NH

Produced innovative, conceptual designs from layouts to details and production assemblies in the product development team.

Received six United States and International patents. E D U C A T I O N / T R A I N I N G / C E R T I F I C A T I O N Lean Enterprise Certification Lean Six Sigma Green Belt Certification Nashua Community College University of Southern Maine Management & Organization Studies

University of Southern Maine

AAS, Industrial Electronics Technology

Southern Maine Technical Institute

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