Support Active Directory

Victor Bello

Mob: 443-***-**** Email:*********@*****.***

Objective: To secure a challenging position as a System Analyst and utilizing my blend of experience in a well-established firm.

Summary

Solid knowledge of LAN/WAN network administration and support under Windows NT/2000, WIN Server 2003 & 2008 R2 environments.

SQL queries and reporting

Creation of Organization Units, Groups and Users

Creating and Implementing Group policies as per the clients request.

Proven expertise in supporting and troubleshooting hardware, software and networking issues.

Strong technical background with a solid history of delivering outstanding technical problem resolution and commitment to user satisfaction

Active Directory service 2003, 2008, 2008 R2.

Technical Skills

LAN hardware/software administration.

Active directory administration services 2003,2008,2008R2

IIS Servers: administration and services

SCCM for Win 7 and Altris for Win XP machines

Help Desk / end-user LAN/Hardware/Software support: Cloud-Based: Zendesk

Cisco call Agent Desktop application for ticketing

HEAT Ticketing call system application

System Documentation, Inventory and SOP and policy creation

MS Windows 2000/NT4 Server, Exchange and IIS Server administration.

MS Windows XP/2000/NT/9X desktop/workstation operating systems& MAC computer.

MS Office 2003/XP/2000/97, Access 2003/XP/2000/97, Outlook 2003/XP/2000/98.

TCP/IP Ethernet Networking, DHCP and static IP addressing.

Symantec Antivirus Corporate Edition

MSIE, Mozilla (FireFox), Netscape Communicator, Opera web browsers, FTP, Email.

Adobe Acrobat, Scanning and OCR software (Readiris Pro II).

PROFESSIONAL WORK HISTORY

Chakrabarti Management Consultancy Inc (CMCI) Fairfax, VA Feb 2016 to date

System Support Analyst

(FDA (Food & Drug Administration) ACE/ITDS Support for Cargo Admissibility)

Complete support of FDA (Food & Drug Administration) on cargo admissibility for the importers of Food and drugs into the United States

Managing and support the FDA ACE/ITDS (Automated Commercial Environment/ International Trade Data System) database system, as well as IWS and OASIS database system.

Ensuring smooth conversion of flat file to XML format from CBP(Customs & Border Protection);IWS database IWS into the FDA; OASIS

Running queries on IWS, OASIS and ACE database using SQL to ensure and inquire about the importers entry file status, related to FDA

Interpretation of PGA- (Partner Government Agency) codes to the importers using FDA supplemental guide system

John Hopkins Hospital: Bayview Campus, Baltimore, MD Sept. 2014 to Mar 2016

(AuxillioInc)

Desktop/Printer Support

Complete printing devices support and services,(printers, fax and copiers)

Windows 7 refresh and migration PXE X86 64 bits for Win 7 machines.

Installing and configuring VPN network; John Hopkins Pulse (Juniper Network Pulse); for remote user.

Creating software packages on SCCM for deployment into workstations

HIPPA standard compliance with securing access to information

Setting up of COW /CART (Computer/Workstation On Wheel), its installation and deployment.

Installation of required application on the workstation deployed: department specific applications

Proper documentations with regards to both old PCs and the new PCs deployed

Printer installations; Hp printers (Network, Local) document scanner calibration, label printers.

Resolved technical issues as it relates to installations, configurations of especially printers(HP, Ricoh), fax machines(Muratec F3200,F300,F315, Panafax 7200, KX-FL511), as documented in the tickets raised through Depot ticketing system

Dell: IT Services-Healthcare, Baltimore, MD Jan. 2013 to July 2014

Medstar Hospitals (Baltimore/DC)

System Administrator/ Analyst

Complete PC refresh for the whole Medstar Health PC refresh project of more than two thousand workstations

Operating system deployment through SCCM deployment server 2007,2012, PXE X86 64bit for Win 7 machines.

Installation of IIS on Windows Server 2012

Creating software packages on SCCM for deployment into workstations: Acrobat Profession X, CENTRICITY for users (Healthcare Collaboration application package), VPN-Juniper among others,

Installations and configuration of COTs

Adhere to HIPPA standards on information

Security updates & amp, patch deployment through SCCM.

Setting up and configuring VPN (Juniper Network)) connections for remote users

Post-Migration: Update users profile on AD, reset login password, crosscheck appropriate permissions assigned to the users.

Installation, configuration and troubleshootingof workstations in the different departments in the hospital on Window XP

Setting up of COW /CART: Rubbermaid (Computer/Workstation On Wheel), its installation and deployment.

Supporting applications on Citrix on a collaboration package; ‘’CENTRICITY’’: for Medstar Healthcare users on the network

Installation of required application on the workstation deployed: department specific applications

Proper documentations with regards to both old PCs and the new PCs deployed

Printer installations; Hp printers (Network, Local) document scanner calibration, label printers.

Configuration and troubleshooting of hardware components such as video cards, network cards,, Hard Drives. Configure protocols: TCP/IP

Resolved technical issues as it relates to installations, configurations of workstations as documented in the tickets raised through Remedy ticketing system

ClickNoticesColumbia, MD July 2012 to Jan.2013

Administrator/ Technical Support

Actively managing users and workstations on Active Directory Administrative centre on Windows Server 2008 R2:

Providing login permission and NTFS permissions

Installing Web server IIS on Windows 2012

Implementing Active Directory Services, maintaining Replication, Trust Relationship and enforcing Domain wide Group policies

Installation, configuration, administration, maintaining and troubleshooting WINDOWS OS in LAN environment alongside with System Engineers.

Configuration and troubleshooting of hardware components such as video cards, network cards,, Hard Drives. Configure protocols: TCP/IP, IPX/SPX

Coordinated site computer technician in the installation of new PC software and peripherals with connectivity for the LAN and Internet.

Diagnosing and installation of application via remote connection ( Dameware remote control application) to the client workstation depends on the situation.

Effectively using Cisco call Agent Desktop application for ticketing.

Configuration for the users on exchange server: Microsoft Outlook, creating PST files and outlook profiles, and setup usage for the HRMS on Oracle Application Enterprise suite

Consolidated Contractors’ GroupDoha, Qatar Jan. 2007 to June 2012

Computer HelpDesk Technician

Support more than 1500 network users on different segments.

Window 7 deployments (Migration installations from Xp) & support

Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices

Provided installation support and services to setup, installation, moves, adds, and changes for PC hardware and software

Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices

Administered user accounts on Microsoft Exchange Server

Maintained system tape backups.

Maintained servers, PC’s, workstations and printers

Help Desk / End-user support for hardware, software and Windows operating systems

Bureau Veritas Doha, Qatar Feb. 2004 to Jan 2007

HelpDesk Support Specialist/Technician

Responsible for the in-house Network system based on Windows NT 2003 Server with more than 200 clients’ Workstation

Coordinating the installation of PCs and connection to the LAN network

Handled second-level support of LAN and WAN issues for the company.

Responsible for the maintenance & troubleshooting of network and its cabling system, Nortel Networks VPN on Lotus Notes,

In-charge of the CMS: Content Management System of the local web site, uploading of information to the site and component level diagnosis

Maintenance of LAN-based system for the creation, storage and retrieval of company’s files.

Complete system diagnosis and troubleshooting.

Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2003 Active Directory.

Monitored and supported internal network security, including adding/deleting users and shared permission. Analyzed and resolved network and server connectivity issues.

CERTIFICATIONS & EDUCATIONAL QUALIFICATIONS

Masters of Science (MSc)

Management Information System-Information Assurance In view

Bowie State University, Bowie, MD

Concentration: Information Assurance

Bachelor of Arts (BA) English 1997

Obafemi Awolowo University, Nigeria

Concentration: Information Technology/Technical Writing

Diploma in Computer (Dip) 1997

Softec Educational Institute

Concentration: Networking/HelpDesk

MS Access 2000 Proficiency 2005

NIIT, Doha, State of Qatar

Quality Management System(QMS) 2004

Internal Quality Auditor training

Concentration: ISO 9001:2000 International Quality Standard

Bureau Veritas, Qatar:

Information Communication Technology: April 2002

Ashosh Training & Development Centre, Queens Road, New-Cross, UK

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