Customer Service Active Directory
Resume:
JAMAINE REECE
**** ******** ***** – Waterford, MI. 48328 – Mobile 248-***-**** – *******.*****@*****.***
Objective: To obtain a challenging System Analyst position in a medium to large scale environment where my resourceful experience and academic skills will propel the mission of the business structure.
Professional summary:
13 years’ Troubleshooting Microsoft Windows 98, ME, XP, Vista, Windows 7, and Windows 8 user related concerns.
8 years’ in diagnosing, repairing, and upgrading various servers, desktop and laptop systems.
8 years’ experience in Active Directory support for Windows Server 2000 to 2012 and Citrix.
6 years’ in customer service with technical support management experience using various ticketing systems.
5 years’ Cerner, Citrix, and Electronic Medical Records.
4 years’ in supporting Cisco Routers & Managed Switches, VOIP, and Wireless hardware.
4 years’ experience Supporting Symantec Enterprise Endpoint Protection.
4 years’ SCCM experience
3 years’ VMWare experience
3 years’ in Wireless and VOIP support.
3 year’ handling over 44,000 incoming calls
Technical Skills:
Operating Systems:
Proficient in troubleshooting end users problematic concerns in Win XP, Vista, 7, and 8.
Proficient with managing users in active directory, folder permissions, for Windows Server 2003 and 2008.
Managed users email accounts including webmail using Microsoft Exchange Server 2003, 2007 and 2010.
Exposure and support of Mac (Mostly Newer OS 10.4 and above) along with Mac OS X Server.
Basic knowledge of VMware technology and process
Software:
Window Xp, Vista, 7, and 8.
Mac OSx 10.4 and above
Remote Desktop thru Log Me In Rescue, Go to Assist, Remote Desktop, Join Me and Team Viewer.
Enterprise Anti-Virus Symantec, Trend Micro, and Kaspevsky.
Server Backup IBM Tivoli, Symantec, and AVAMAR using tape drives and pure data backups.
Microsoft Exchange Server 2007 and 2010.
ICA/Metaframe Environment – Citrix
Cerner
Helpdesk ticketing software including Remedy, ComTrac, Footprints, Helpdesk Manager etc…
Phone recording software Witness and Executive call.
Norton Ghost, Acronis, Altiris, SCCM, and KACE Imaging management platforms
Phone Support with Nortel, Shoretel (Cisco Solution), and Toshiba Strategy Cix
Hardware:
Cable Installation
Desktop/Laptop, peripheral, and printer support.
Cellular and wireless handheld devices including Blackberry, Galaxy, and IPhone support.
IBM Blade and Fiber servers
Deploying images onto user machines, creating backups, and monitored user PC’s using Dell Kace.
AS/400 and WYSE terminals.
Cisco Routers & Switches, Managed HP Proliant Servers, and Brocade Switches, VOIP, and Wireless.
IBM Tivoli Tape Backups, DAT Backups, and Avamar Pure Data Backups
Networking:
Active Directory, Group Policy, DNS, DHCP, VPN, RAID, SMTP configurations, TCP/IP, Subnetting, LAN/WAN/SAN, Ethernet, Fiber, Telnet, SMS, WSUS.
Experience:
Alliance Inspection Management Novi, MI 1/2016-Present
System Administrator(Full-Time)
Managed Vmware Vsphere client with Multiple Clusters
AWS management experience
Networking set up in AWS
Updating Servers from VMWARE to AWS
Linux Ubuntu Experience
Setting up databases, and updating Linux Ubuntu
Created and Migrated Virtual Machines from Scratch
Upgraded Vmware Vsphere licenses from 5.5 to 6.0
Managed ESXI hosts
Ubuntu Linux Experience
Created and managed Databases with Ubuntu Linux
Implemented, configured, and Managed Cisco Switches and Routers
Configured and managed Forticlient VPN
Implemented, Created, and managed Access Points and Radius Servers
Managed Server environments including Windows 2012 and 2008
Designed and planned Network infrastructure of new building
Worked with Shoretel Voice system administering and managing users and groups
Managed personal devices with Air Watch
Eberspaecher Novi, MI 5/2015-1/2016
System Analyst/VMware Specialist/Network Admin(Full-Time)
Configured and update VMware Servers, while implementing Vsphere
AWS s3 management
AWS Networking and configuration
Managed and updated SCCM interface with Zero Touch
Configured, managed, and replaced Cisco Switches and routers
Managed, and updated Sonic Wall Firewall
Managed NetApp Backup solution
Managed Veam and Veam Cloud solution
Implemented execution of updates and software installation using Group Policy.
Implemented and managed network monitoring system
Managed and implemented ESXi Infrastructure
Configured and managed Microsoft exchange Server.
Decommissioned, upgraded and Virtualized servers using VMWare
Toyoda Gosei Troy, MI 5/2014-5/2015
System Analyst/Network Administrator (Full-Time)
Managed all hardware used with the organization ie…computers, printers, servers, switches, and wireless.
Decommissioned, upgraded and Virtualized servers using VMWare
Implemented VDI Solution with HP support
Configured thin clients, laptops for VDI use
Manage and update SCCM imaging solution
Update the Network Infrastructure
Worked with Storage systems with VMWare & Netapp Backup
Implemented execution of updates and software installation using Group Policy.
Managed Server Room & Wiring Closets.
Managed NetBackup & Quantum Scalar I40 System
Configured Switches and Routers.
Configured and managed Microsoft exchange Server.
Manage SCCM imaging solution
Implementation of Teoma VOIP solution
Manages Projects from Windows 7 Upgrades, Bitlocker installs, & New PC Deployment
Configured and managed exchange server 2010 With Powerscript
Community Choice Credit Union Farmington, MI 11/2013-5/2014
Field Technician /Help Desk/Network Administrator (Full Time)
Answered Phone calls and resolved Computer related issues over the phone.
Created and responded to help desk tickets in the Solar Winds ticketing System.
Completed Windows 7 upgrade project of 300+ PC upgrading from Windows XP to Windows 7.
Implemented Wireless Access Points in Various Locations and configured them.
Implemented Virtualization of different Servers at the Credit Union.
Worked with Active Directory in resetting passwords and improving group Policy
Manage SCCM/Altirus imaging solution
Implementation of Teoma VOIP solution
Decommissioned, upgraded and Virtualized servers using VMWare
Implemented Documentation portal and SOP Documentation for help with Future Resolutions.
Upgraded exchange server 2007 to exchange 2010
Walsh College Troy, MI 8/2008-10/2013
Field Technician/System Analyst (Full Time)
Managed all hardware used with the organization ie…computers, printers, servers, switches, and wireless.
Maintained VMWare environment
Used VMWare & Vsphere to implement Virtual Desktops for Students
Created and maintained Virtual Desktops for Students
Created and responded to helpdesk tickets using Remedy ticketing system for end user issues.
Implemented execution of updates and software installation using Group Policy.
Managed Server Room & Wiring Closets.
Manage SCCM imaging solution
Implementation of Teoma VOIP solution
Decommissioned, upgraded and Virtualized servers using VMWare
Configured and managed exchange server 2007 With Powerscript
Supported end user via remote connection using various remote tools.
Managed Microsoft Exchange Server 2007.
Asset Management which included imaging computer and software.
Care Tech Solutions Troy, MI 2006-2008
Help Desk Call Analyst (Intern/Full Time)
Provide 1st and 2nd Level Telephone support for internal users supporting various hospitals including Detroit Medical Center.
Handled incoming call for configuration issues, password resets, and training processes.
Top Call Taker in the month of April 2006 receiving 1500 calls with over 73 percent first call resolution.
Monitored all facilities for down time and executed downtime procedures and communications.
Education:
Grand Circus Co/Reskill USA Detroit, MI
Web Developer Course
Currently Taking Classes in Web Development for Reskill USA/Codeacademy
Certificate Program Finish March 2015
University of Phoenix Troy, MI
Pursuing a Degree in Information Systems Expected Graduation November 2016
Pursuing CCNA Certificate Expected November 2016
Taking Linux Foundation System Admin Class Expected Graduation May 2016
Taking Linux Foundation Advanced System Admin & Networking Expected Graduation June 2016
Pursuing Linux Foundation Certified System Administrator Certification Expected May 2016
Comptia A+ Auburn Hills, MI Certified-9/2008
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