JAMAINE REECE

**** ******** ***** – Waterford, MI. 48328 – Mobile 248-***-**** – acu8mf@r.postjobfree.com

Objective: To obtain a challenging System Analyst position in a medium to large scale environment where my resourceful experience and academic skills will propel the mission of the business structure.

Professional summary:

13 years’ Troubleshooting Microsoft Windows 98, ME, XP, Vista, Windows 7, and Windows 8 user related concerns.

8 years’ in diagnosing, repairing, and upgrading various servers, desktop and laptop systems.

8 years’ experience in Active Directory support for Windows Server 2000 to 2012 and Citrix.

6 years’ in customer service with technical support management experience using various ticketing systems.

5 years’ Cerner, Citrix, and Electronic Medical Records.

4 years’ in supporting Cisco Routers & Managed Switches, VOIP, and Wireless hardware.

4 years’ experience Supporting Symantec Enterprise Endpoint Protection.

4 years’ SCCM experience

3 years’ VMWare experience

3 years’ in Wireless and VOIP support.

3 year’ handling over 44,000 incoming calls

Technical Skills:

Operating Systems:

Proficient in troubleshooting end users problematic concerns in Win XP, Vista, 7, and 8.

Proficient with managing users in active directory, folder permissions, for Windows Server 2003 and 2008.

Managed users email accounts including webmail using Microsoft Exchange Server 2003, 2007 and 2010.

Exposure and support of Mac (Mostly Newer OS 10.4 and above) along with Mac OS X Server.

Basic knowledge of VMware technology and process

Software:

Window Xp, Vista, 7, and 8.

Mac OSx 10.4 and above

Remote Desktop thru Log Me In Rescue, Go to Assist, Remote Desktop, Join Me and Team Viewer.

Enterprise Anti-Virus Symantec, Trend Micro, and Kaspevsky.

Server Backup IBM Tivoli, Symantec, and AVAMAR using tape drives and pure data backups.

Microsoft Exchange Server 2007 and 2010.

ICA/Metaframe Environment – Citrix

Cerner

Helpdesk ticketing software including Remedy, ComTrac, Footprints, Helpdesk Manager etc…

Phone recording software Witness and Executive call.

Norton Ghost, Acronis, Altiris, SCCM, and KACE Imaging management platforms

Phone Support with Nortel, Shoretel (Cisco Solution), and Toshiba Strategy Cix

Hardware:

Cable Installation

Desktop/Laptop, peripheral, and printer support.

Cellular and wireless handheld devices including Blackberry, Galaxy, and IPhone support.

IBM Blade and Fiber servers

Deploying images onto user machines, creating backups, and monitored user PC’s using Dell Kace.

AS/400 and WYSE terminals.

Cisco Routers & Switches, Managed HP Proliant Servers, and Brocade Switches, VOIP, and Wireless.

IBM Tivoli Tape Backups, DAT Backups, and Avamar Pure Data Backups

Networking:

Active Directory, Group Policy, DNS, DHCP, VPN, RAID, SMTP configurations, TCP/IP, Subnetting, LAN/WAN/SAN, Ethernet, Fiber, Telnet, SMS, WSUS.

Experience:

Alliance Inspection Management Novi, MI 1/2016-Present

System Administrator(Full-Time)

Managed Vmware Vsphere client with Multiple Clusters

AWS management experience

Networking set up in AWS

Updating Servers from VMWARE to AWS

Linux Ubuntu Experience

Setting up databases, and updating Linux Ubuntu

Created and Migrated Virtual Machines from Scratch

Upgraded Vmware Vsphere licenses from 5.5 to 6.0

Managed ESXI hosts

Ubuntu Linux Experience

Created and managed Databases with Ubuntu Linux

Implemented, configured, and Managed Cisco Switches and Routers

Configured and managed Forticlient VPN

Implemented, Created, and managed Access Points and Radius Servers

Managed Server environments including Windows 2012 and 2008

Designed and planned Network infrastructure of new building

Worked with Shoretel Voice system administering and managing users and groups

Managed personal devices with Air Watch

Eberspaecher Novi, MI 5/2015-1/2016

System Analyst/VMware Specialist/Network Admin(Full-Time)

Configured and update VMware Servers, while implementing Vsphere

AWS s3 management

AWS Networking and configuration

Managed and updated SCCM interface with Zero Touch

Configured, managed, and replaced Cisco Switches and routers

Managed, and updated Sonic Wall Firewall

Managed NetApp Backup solution

Managed Veam and Veam Cloud solution

Implemented execution of updates and software installation using Group Policy.

Implemented and managed network monitoring system

Managed and implemented ESXi Infrastructure

Configured and managed Microsoft exchange Server.

Decommissioned, upgraded and Virtualized servers using VMWare

Toyoda Gosei Troy, MI 5/2014-5/2015

System Analyst/Network Administrator (Full-Time)

Managed all hardware used with the organization ie…computers, printers, servers, switches, and wireless.

Decommissioned, upgraded and Virtualized servers using VMWare

Implemented VDI Solution with HP support

Configured thin clients, laptops for VDI use

Manage and update SCCM imaging solution

Update the Network Infrastructure

Worked with Storage systems with VMWare & Netapp Backup

Implemented execution of updates and software installation using Group Policy.

Managed Server Room & Wiring Closets.

Managed NetBackup & Quantum Scalar I40 System

Configured Switches and Routers.

Configured and managed Microsoft exchange Server.

Manage SCCM imaging solution

Implementation of Teoma VOIP solution

Manages Projects from Windows 7 Upgrades, Bitlocker installs, & New PC Deployment

Configured and managed exchange server 2010 With Powerscript

Community Choice Credit Union Farmington, MI 11/2013-5/2014

Field Technician /Help Desk/Network Administrator (Full Time)

Answered Phone calls and resolved Computer related issues over the phone.

Created and responded to help desk tickets in the Solar Winds ticketing System.

Completed Windows 7 upgrade project of 300+ PC upgrading from Windows XP to Windows 7.

Implemented Wireless Access Points in Various Locations and configured them.

Implemented Virtualization of different Servers at the Credit Union.

Worked with Active Directory in resetting passwords and improving group Policy

Manage SCCM/Altirus imaging solution

Implementation of Teoma VOIP solution

Decommissioned, upgraded and Virtualized servers using VMWare

Implemented Documentation portal and SOP Documentation for help with Future Resolutions.

Upgraded exchange server 2007 to exchange 2010

Walsh College Troy, MI 8/2008-10/2013

Field Technician/System Analyst (Full Time)

Managed all hardware used with the organization ie…computers, printers, servers, switches, and wireless.

Maintained VMWare environment

Used VMWare & Vsphere to implement Virtual Desktops for Students

Created and maintained Virtual Desktops for Students

Created and responded to helpdesk tickets using Remedy ticketing system for end user issues.

Implemented execution of updates and software installation using Group Policy.

Managed Server Room & Wiring Closets.

Manage SCCM imaging solution

Implementation of Teoma VOIP solution

Decommissioned, upgraded and Virtualized servers using VMWare

Configured and managed exchange server 2007 With Powerscript

Supported end user via remote connection using various remote tools.

Managed Microsoft Exchange Server 2007.

Asset Management which included imaging computer and software.

Care Tech Solutions Troy, MI 2006-2008

Help Desk Call Analyst (Intern/Full Time)

Provide 1st and 2nd Level Telephone support for internal users supporting various hospitals including Detroit Medical Center.

Handled incoming call for configuration issues, password resets, and training processes.

Top Call Taker in the month of April 2006 receiving 1500 calls with over 73 percent first call resolution.

Monitored all facilities for down time and executed downtime procedures and communications.

Education:

Grand Circus Co/Reskill USA Detroit, MI

Web Developer Course

Currently Taking Classes in Web Development for Reskill USA/Codeacademy

Certificate Program Finish March 2015

University of Phoenix Troy, MI

Pursuing a Degree in Information Systems Expected Graduation November 2016

Pursuing CCNA Certificate Expected November 2016

Taking Linux Foundation System Admin Class Expected Graduation May 2016

Taking Linux Foundation Advanced System Admin & Networking Expected Graduation June 2016

Pursuing Linux Foundation Certified System Administrator Certification Expected May 2016

Comptia A+ Auburn Hills, MI Certified-9/2008

Contact this candidate