Engineer Office

Pradeep kumar

Vill.Post- Gandala.

Teh- Behror, Dist- Alwar (Raj.)

Mobile:- 096********

Email: - ************.***@*****.***

OBJECTIVES:-

To obtain a responsible, challenging, and rewarding position as I have 5 Years of rich experience in the field of Computer hardware and Network maintenances.

Working EXPERIENCE:-

1. Company : PCS Technologies Ltd.

Designation : Customer Support Engineer

Worked from : May 2015 to March 2016

Profile : Handling all Escalation calls related to Notebooks,Desktop, Printer

Roles and Responsibilities:

I was handling approx. 60 Desktop & Laptop with different kind of problems. Also I was troubleshooting

And repair printer and other accessories etc. I was also responsible for their In-house software which

They are using for day to day operations

2. Company : M Intergraph Systems Pvt. Ltd

Designation : Service Engineer

Worked from : November 2010 to Dec.2014

Profile : Handling all Escalation calls related to Commercial

Notebooks, Desktops, and Thin clients.

Responsibilities:

• Managing In-house IT Infrastructure, LAN, Windows 2003 server, structured cabling etc.

• Managing Rajasthan region. Approx 600 Laptop E-court Project and In stallion UBUNTU Linux.

• Managing active directory users and groups and managing access to the resources like printer, shared folders, internet etc.

• Job involves troubleshooting various issues with Remote Connectivity, E-Mail, network performance and other application software’

• Scheduling & Monitoring backup of critical project data on external storage media.

• Server administration and maintaining uptime of servers.

• Installing, configuring and troubleshooting of branded / assembled desktops, Laptops Workstations and network printers.

• Developing and submitting MIS reports (management information systems reports) with formats and frequency.

• Vendor Management: To manage and monitor the SLA of Vendors (Hardware, Storage, etc.)

TECHNICAL SKILLS

HARDWARE: Trouble shooting, Assembling, System maintenance.

SOFTWARE: Installation of Operating Systems and other Softwares.

OPERATING SYSTEMS: DOS/Win98/Win2000/Win XP/2003Server, win 7, win8.

OFFICE PACKAGE: MS OFFICE 2003/2007/2010/2013

PROFESSIONAL QUALIFICATION:-

Advanced Diploma in Hardware & Networking Engineering from GINT Institute - 2007

Microsoft Certified Professional (MCP) – ID #3883530

EDUCATIONAL QUALIFICATION:-

B.A: From Raj University, Jaipur in 2006

Senior Sec: From Raj Board Ajmer in 2002

PERSONAL DETAILS

Date of Birth : 01st Jul 1984

Father's Name : Mr. Sajjan Singh

Nationality : Indian

Languages Known : English & Hindi

Marital Status : Married

DECLARATION

I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.

Date:

Place Pradeep Kumar

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