Support Manager
Resume:
Nikhil Patel
******.*****@*****.***
PROFESSIONAL SUMMARY
4+ years of experience in the Information Technology with expertise in VMware administration and Windows Administration.
Comprehensive background in the installation, upgrades, configuration, rollout and support of hardware, software, peripherals and network devices.
Extensive knowledge and expertise in Routing, Switching, Firewall management, VPN management, LAN/WAN.
Experience of managing a team of datacenter team and training them and increasing their Work Efficiency
Worked on Enterprise Symantec Netbackup solutions and monitored total system performance, capacities and tuned NetBackup and devices
Deployed key VMware ESX/ESXi technologies, expertise with HA/DRS, P2V. ESX migrations from 4.0 to ESXi 5.0. Deployment of business critical technologies -VSphere View and VMware SRM (Site Recovery Manager).
Experience with Microsoft Exchange 2003, 2007, Windows Server 2003/ 2008, DNS, DHCP, Routing and Remote Access.
Expertise in installation, configuration and administration of WinNT/2000/2003/2008 servers on HP/Compaq, Dell PowerEdge, IBM x Series Hardware Platforms.
Involved in Migrating the Servers from one Data Center to another Data Center.
Worked on Enterprise Symantec Netback up solutions and monitored total system performance, capacities and tuned Netback up and devices.
Implementation of iSCSI SAN, FCSAN and NAS Storage.
Worked as a VMware/Windows admin to provide L3 support in a complex Environment.
Hands on experience on HA clustering, cloning ESX servers in the VM Ware environment.
Experience in Monitoring, performing Health Checks, installing patches and upgrading hardware on the production servers.
Excellent communication and diagnostic skills; consistently solve problems and rarely escalate issues.
Efficiently coordinated with the Technical Support Team and Vendor t resolve the problem.
Experience in the design, development and test of disaster recovery.
Strong problem solving skills and a strong knowledge of ITIL Processes.
Have good communication (verbal and written), analytical & problem solving skills, a committed team player as well as an independent worker, able to work with minimum supervision and to manage multiple tasks simultaneously.
TECHNICAL SKILLS
Core VMware citrix Virtualization Skills
ESX 4.1/4.0, ESX 3.5, ESXi, VSphere 3 and 4, VI3, Virtual Center Server, P2V, V2V, Storage VMotion, HA, DRS, SRM 4.0, Host Profiles, VApp, VMware Consolidated Backup, VMware Management Assistant, VMware VSphere Client, VMware View 4, VMware ThinApp, Events and Alerts, Capacity Planning, Plate spin Power Convert
DR/P2V Tool
Quest Vconvertor, VMware stand alone Vconvertor, DR tools
Desktop Operating Systems
Microsoft Windows 2000, Win XP sp2, Vista, Windows 7
Server Operating Systems
Microsoft Windows 2000, 2003, 2003 R2, 2008, 2008 R2.
Server Services
Active Directory, DNS, DHCP, TCP/IP, Clean Server Installation/Migration, PowerShell, PowerCLI, SCOM 2007,SCCM 2012
PROFESSIONAL EXPERIENCE
Jaco Oil Company, Bakersfield, CA April 2014 – Present
System Administrator
Role & Responsibilities:
Building new Servers as well as provide support for the application by spiceworks tickets.
Worked on the platform built ups and from Microsoft Hyper v to VMware virtualization. I moved all the servers from hyper v platform to VMware platform.
Built up all new policy for domain controller and exchange server and maintain them for all users.
Do deployments for the application’s upgrade and give support for them as well.
Installation and maintenance of VMware ESXi server.
Managing Remote Desktop Services for all users with existing applications and giving access to applications to respective users and troubleshooting the problems for all the application in that environment.
Building up new remote desktop web access with new Windows Server2012 and exposing the application to the web console.
Work on Domain level Group policy for password changed at regular interval for all users, building up the new print server for all local and remote located printers.
Worked on Exchange Server for administration, troubleshooting. I migrated the email Server from Hyper V to VMware platform project.
Take all new hire requests and perform all necessary day to day necessary administration tasks.
Take all the responsibility for PCI audit for all servers and applications those are installed in the Production environment.
Provide application support for approved Microsoft patches and pushed to servers.
Building new VMware virtual machines to meet the specifications by client or team member requested.
Resolving various issues such as Windows Policies, Application licensing through RDP, Net - meeting.
Give production support for the applications for banking and financial activities Microsoft Dynamics GP.
Coordinating with Vendors regarding production issues & solving problems.
Created documentation for server builds and application specifications installations.
Managed or assisted all phases of project -implementation, user support, and documentation
Configuration of Active Directory integrated DNS, WINS Configuration of centralized domain wide DHCP services.
Sovereign/Santander Bank, Boston, MA March 2013 –April 2014
System Application Engineer
Role & Responsibilities:
Building new application as well as provide support for the application by remedy tickets. Build up the HP Sitescope monitor as well for the applications. We monitor for just our reference during the business hours.
Give production support for the applications for banking and financial activities.
Took the active part in to the Rebranding Project for Unifi applications. Unifi is Loan application and it’s critical for the business as well. So I rebranded that application according to the developer’s instruction.
Do deployments for the all the application’s upgrade and give support for them as well.
Installation and maintenance of VMware ESXi server.
Provide application support for approved Microsoft patches and pushed to desktop and mobile clients.
Building new VMware virtual machines to meet the specifications by client
Resolving various issues such as Windows Policies, Application licensing through RDP, Net - meeting. Coordinating with Vendors regarding production issues & solving problems.
Created documentation for server builds and application specifications installations.
Led monthly knowledge sharing sessions between the cross-functional development teams and clients, serving as a functional specialist and logistics coordinator. Presented functional and technical overviews of Password Manager, application streaming, application packaging, GPOs, Active Directory, and SQL Server database backup
Performed the various application upgrades and migrations projects like Ecase track, CRA WIZ, Unifi.
Managed or assisted all phases of project -implementation, user support, and documentation
Configuration of Active Directory integrated DNS, WINS Configuration of centralized domain wide DHCP services.
Resolving Problems related to Disk Space Usage or database backup restore, Credit communication server for some applications.
Creates robo scripts in automating software deployments and changes to the Windows environment
Scripting experience (PowerShell, DOS batch files)
Installation of Hot fixes and Security updates as and when required on all the servers.
Optimizing monitoring and troubleshooting windows 2000 & Terminal Services.
Solving IIS application problems. Managed the Online web servers for the productions. If there comes up any issues. We resolve it right away.
Publishing Different Applications and Printers on the Citrix Users Profile.
Performing all aspects of account management. User ID creation, Giving Rights to users and share folder, etc...
Reebok/ Adidas group, Canton, MA Aug 2012 – March 2013
Citrix/VMware Engineer
Role & Responsibilities:
We also used Remedy 7.1 for ITIL v3 processes related to the Service Desk, Incident Management, Problem management Change Management, This Remedy installation is the world’s largest occurrence of Remedy.
Monitoring & maintaining VMware Farm which includes 2000 servers; 30000+ users and 1600 applications.
Installing and configuring VMware 5.0, VCenter 5.0.
Having experience on migrating from physical servers, VMware 4.0 to VMware 5.0
Uninstalling and Reinstalling VMware 5.0.
Responsible for 2000 users as second level support of 70 applications on VMware 5.0
Work on future project for replacement of physical desktop to VMware desktop view and VMware Provisioning Server for Desktops.
Maintenance and troubleshooting of VMware ESXi host 5.0 running several Windows 2003, 2008 servers.
Maintenance and troubleshooting of VCenter Server farm running 100+ virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.
Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.
Extending a Virtual disk in VMware ESX.
Creates scripts in automating software deployments and changes to the Windows environment Scripting experience ( PowerShell, DOS batch files)
Planning and testing the application Virtualization for various new application releases using VMware virtual servers and publishing it to the Citrix farms.
Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
Analyzing Incident, Change & Problem tickets and providing status on daily and weekly status call.
Health monitoring of the servers and taking appropriate steps to keep the Environment under control and publishing Applications
Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue.
Global remote server support for approx. 2000 physical and virtual (VMware ESX) Microsoft windows servers.
Sarvajanik College of Engineering and Technology, Surat, Gujarat, India Jan2009 - Dec 2009
Desktop/Windows Systems Administrator
Roles & Responsibilities:
Perform Exchange database maintenance, Exchange database backups and restore
Schedules and coordinates level-appropriate maintenance.
Expertise in Creates and maintains customer loyalty by serving customers above and beyond their expectations.
Responsible for Windows 2000/2003 server, DNS, and TCP/IP support.
Experience with IIS and SQL Server 2003 and good knowledge of DNS
Responsible for OS Support, patches and upgrades
Virtual memory defragmentation issues.
Responsible for the procurement of systems infrastructure hardware, servers, and software.
Disaster recovery scenario including preparation and implementation exercises to include but not limited to Microsoft Exchange Cluster.
Maintains an accurate picture of existing server hardware
Responsible for capacity planning and testing for the remote office's LAN/WAN environment.
Experience in troubleshoots and resolves moderate system service issues and OS level issues
Successfully resolved over 300 cases
Education:
Bachelor degree in Electronics and communication with first class from Sarvajanik College of Engineering
and Technology, Surat, Gujarat, India.
Master in Electrical and computer technology from New York Institute of Technology, Manhattan Campus,
New York with GPA 3.45
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