Customer Service High School

Linda T. Rios

*** ******* ***. *** *** Brooklyn, NY 11205

T: 347-***-****, Email: ************@*****.***

High achieving and dedicated individual who will bring forth present attributes and is willing and able to acquire the additional skills necessary to become successful and advance in the field of business.

Experience

5/2013-5/2016 Best Western Plus Prospect Park Hotel Brooklyn, NY Senior Night Auditor

• Prepare end of day guest ledgers for management

• Reconcile cash bank

• Make adjustments, corrections, changes to accounting reports to ensure accuracy

• Ensure nightly revenues are balanced

• Perform front desk agent duties as needed

• Provide optimal customer service

2/2014- 2/2015 Forest City Enterprises Brooklyn, NY Fire Safety Director

• Monitor/tend to fire command station/panel

• Perform necessary tests to ensure building system is operational

• Oversee video surveillance/cctv systems

• Timely logs/entries of any inspections, tests, and or drills performed

• Regulate building access

• Draft reports/papers and produce spreadsheets for meetings 1/2013-4/2013 Winfield Security New York, NY

Security Officer

• Investigate and report suspicious activity/behaviors

• Used discretion in allowing property/personnel on to the premises

• Do hourly logs of building status

1/2007-11/2011 Classic Security New York, NY

Security Officer/Lobby Receptionist

• Maintained video surveillance within a high rise setting

• Participated as fire brigade during drills

• Maintained and patrolled specified areas

Education

1/2014 Metropolitan College of New York New York, NY

• Business Administration

• Current 3.44 GPA

• One semester to BBA Degree

1/2011-8/2012 Queensborough Community College Bayside, NY

• Business Administration

2006 Brooklyn Academy High School Brooklyn, NY

• General Studies/ High School Diploma

Certifications/Skills

• F-58 Fire Safety Director License

• NYS Security Guard License

• Proficient in Microsoft Office Suite (Word, Powerpoint, Excel, etc.)/Security access systems

• Excellent communication and problem-solving skills References

Louise Tiano (Supervisor) Best Western Plus Prospect Park 585-***-**** Norris Keene (Supervisor) Classic Security 212-***-**** Leigh Mulligan (Professor) Metropolitan College of New York *************@*****.***

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