Gerald B. Smith

**** ***** ***** **** *******, TN 38125

acu82x@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A disciplined individual with twenty-nine years of computer networking experience; that possesses great communication skills and works well independently, or in a group setting. Has the ability to provide many facets of computer support such as planning, coordinating, installation, testing, operation, troubleshooting, maintenance of hardware and software on servers and desktop systems. In addition, possesses the skill set to disseminate written reports, status updates, prepare and present briefings to senior and upper level management on complex issues.

PROFESSIONAL EXPERIENCE

2014 – December 2015

H&S Resources- Columbia, MD

Corporate Project Manager

•Manage government contract projects and personnel for the NAL National Agricultural Library and

Fort Meade Maryland and Fort Rucker Alabama. Duties to include HVAC, Electrical, and Janitorial services.

•Manage and maintain personnel work orders and manage the NetFacilities Data base maintenance

system for all work orders pertaining to that facility.

•Established and maintained control of the staffing and operations and company policies and practices.

•Confer with staff to resolve production and personnel issues. Maintain Data base of all company Data equipment.

•Travel to various government facilities for site visits to acquire information for bidding proposals for the company.

2012 –2014

APEX Contractor/Hilton Hotels –Memphis, TN

Telecom Coordinator

•Produce and maintain information utilizing AT&T Business Direct billing system to compile and maintain up to date billing information in Excel that contains circuits ID, Circuit Size, Lec ID, PVC and costs, accounts billing and address for all of Hilton Americas hotels.

•Verify Excel spreadsheets by INCS / SINA, AVPN, EVPN and VPN sites to ensure Circuit information is accurate against current billing for all vendors. AT&T, Verizon, Time Warner, Level 3Communication, Paetec, ALLSTREAM, XO Communication.

•Produce a weekly tracking report for ALL migration circuits into Dell FTC.

•Track all disconnect circuits related to SINA/INCS + Data center locations.

•Input data into Excel for tracking purposes, help with tracking all billing pertaining to circuits entered into Excel.

•Provide daily tracking information to all managers.

2010-2012

Premier System Parking –Memphis, TN

Supervisor

•Determined staffing requirements and supervised direct reporting staff according to overall company policy.

• Developed staff to maximize potential, monitored staff performance to include performance reviews. Delegated work duties to staff.

• Established and maintained control of the staff and operation Formulate department/unit policies and practices.

• Coordinated financial and budget activities for maximum operational efficiency.

• Responsible for the achievement of department/unit productivity and quality goals.

• Managed daily operation of parking services and handled currency daily for transaction of the operation.

• Executed decisions for parking service to operate on a highly effective level, Identified opportunities for improvement and makes constructive suggestions for change.

• Maintained the Micro-Series Key Card Reader System.

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1995-2010

Ericsson/Sprint Nextel –Memphis, TN

Customer Premise Engineer

•Provided operational support for the service delivery of all of Sprint data products including GMPLS, IP, DSL, VOIP, Internet services, ATM, RF Data WWAN, and Frame Relay.

•Performed network troubleshooting of the physical network layers of customer’s dedicated circuits ranging from 64K-OCn bandwidths.

•Maintained and upgraded customers from hubs to switches, provided installation, maintenance and operational support for Customer Premises Equipment and Sprint network. Installed and configure Cisco routers and switches Cisco 1800, Cisco 2960, Cisco 3560, Cisco 3750, Cisco 4500, Cisco 6500, and Cisco 7100.

•Installed and maintained the following firewall equipment 3com, Juniper, Nortel, Polycom. Configure install and maintain Kentrox, Adtran, and Visual networks, CSU/DSU’s. Installed configure and maintain Cisco Voice over IP telephone systems, Wireless communication equipment, MPLS service, Video Conferencing Equipment, and Modems.

•During May of 2003 Tornado in Jackson, TN worked side by side with the FEMA IT team. Responsibilities coordinating installing and maintaining Cisco routers, Cisco switches, and CSU/DSU’s, also worked with the local TLCO to test and turn up the T-1circuits for FEMA during the Jackson, TN Tornado in May of 2003. May of 2008 Tornado in West Arkansas, worked side by side with the FEMA IT team in the Little Rock, AR FEMA office. Responsibilities coordinating installing and maintaining Cisco routers, Cisco switches, and CSU/DSU’s, also worked with the local TLCO to test and turn up the T-1circuits for FEMA in Little Rock office. Also extended the T-1 TLCO circuits to the FEMA Demarc for connectivity of the Data communication. Responsible for installing and maintaining other Data and Voice equipment for multiple Fortune Five Hundred Companies and the following Federal agencies: (US District courts, Federal Reserve, FBI, Federal Bureau of Prisons, IRS, US Attorneys, Core of Engineers, US Marshalls, FAA, TSA). Service Territory Areas: West Tennessee, Northern Mississippi, and Arkansas.

•Maintained highest degree of network availability and reliability through usage of advanced data communications test equipment. (Agilent Advisor Digit-Tech Analyzer, Hewlett Packard, Internet Advisor, TBERD 211, Hard 705, Sage 930).

•Reviewed moderately complex data from multiple sources and determined relevant information to a given situation. Developed and disseminated written reports and status updates that were factual, and timely.

•Maintained relationships with customers with diverse needs provided moderately technical or complex information about products and services. Assessed customers' needs and identified products and/or services to meet their requirements. Resolved complex or non-routine problems, questions, or complaints.

•Communicated complex information technology ideas and information clearly effectively to various audience levels of experience.

1993-1995

Sprint Corporation –Reston, VA

Network Translation Engineer

•Maintained quality software configurations for all Packet/Frame Relay Data Networks, utilizing network resources through the intelligent application of key network elements.

•Directed access of on-line network tools via automated and manual interfaces to the Telenet Processors 4900, TP4/2, TP3006, TP3010, TP3025, and TP8010 processors, TP5 based software systems(CONFIG, SNAPP, PGP, and TPDIR) along with multiple PC based interfaces utilized to provide comprehensive Packet/Frame Data software configurations.

•Provided technical interface; expertise in support of the Sprint Nextel databases such as OE Order Entry, Program Administration Management Systems (PAMS) and Ticket Reporting System (TRS).

1989-1995

Sprint Corporation –Reston, VA

Network Operation Specialist III

•Responsible for the strategic monitoring and implementation of online communication activity for Sprint’s X.25/Frame Relay Packet Switching Public Dedicated Network.

•Maintained highest degree of network availability/reliability through evaluation of data activity. Perform fault isolation utilizing Sprint’s TP5 Network Management Diagnostic Tools. Assigned, world-wide field personnel to remedy network issues, configuration management, fault identification and isolation.

•Implemented effective customer satisfaction strategies by identifying and eliminating line trouble by working directly with AT&T and other large vendors.

•Monitored; on-line billing systems for all accounts, maintained close coordination with operational departments, especially for table load/backout procedures.

1979-1987

United States Army- E5 (Veteran)

•Station Technical Controller

•Command Operational Center, Fort Richie, MD (1985-1987)

•Technical Control Branch 41st Signal Battalion, Camp Red Cloud Korea (1984-1985)

•Fort Gordon, GA US Army Signal School (1983 - 1984)

•Fort Campbell, KY (1982 - 1983)

•FR Germany (1979 - 1982)

•Fort Gordon, GA US Army Signal School (1979)

•Camp Jackson, SC US Army Basic Training (1979)

EDUCATION:

STRAYER UNIVERSITY (earned college credits)

•Cisco Router/Switch Courses

•Cisco Voice over IP Data/Internet Services Courses

•Installation and Maintenance Sprint Frame Relay Course

•Sprint Packet Switching Access Procedures, Sprint Basic Data Communications, Productive Applications

•Station Technical Controllers Course

•Cisco router and Switch Courses Cisco Voice over IP data/Internet Services Courses.

•Installation and Maintenance Sprint Fame Relay Course Sprint X.25 Overview, Sprint TP4900 Processor, Sprint TP4/II.

•Access Nortel Passport ATM VOIP software and hardware implementation.

•RF Data WWA digital and analog circuits Packet switching CSU and DSU installation.

•Installation and maintenance of Sprint/Nextel Telenet Processors T1 multiplexing and test equipment.

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