Management Engineer

THIYAGARAJAN G

E-Mail: *******@*****.***,***********@*****.***

Contact: +91-994*******(M), +91-979******* (M)

ASSIGNMENTS IN SYSTEM ADMINISTRATION WITH AN ORGANISATION OF REPUTE

SYNOPSIS

Offering around 4+ years of experience in UNIX based Systems Support

Currently working for SIFY Technology Ltd Chennai, as UNIX – Server Administrator as Delivery Managed Services Division

Extending high-end technical support and ensuring high customer satisfaction levels through prompt redressal of their problems.

Strong experience in Handling and maintenance of multiple flavors of UNIX, like Linux, Solaris and AIX.

Efficient in handling of complex situation in line with existing business trends and also making appropriate decision in the larger interest of the organization.

IT SKILLS

Operating Systems: Red hat Linux EL-5, SOLARIS 10 and Windows

E-Mail Services: Send mail, Procmail, IMAP, POP3

Web Services: Apache 2.2.6, VSFTP,and SQUID 2.6

Network Services: DNS 9.0, DHCP 4.0,

File Services: NFS & Samba 3.0

Security: SSH, Iptables and SELinux

Backup and Recovery: Using Tar

File System Management: RAID and LVM

User Administration: SUID, SGID, Sticky bit, Setting Disk Quota for Users

Implementation of ACL`s

Networking: Ethernet, IP, TCP

Virtualization: Configuring Red Hat Virtualization RHEL like KVM, Hypervisor, configuring Host,

Data Centre, Storage configuring using NFS, ISCSI, ISO uploader, virtual MAC address configuring, Creating virtual machines, installing multiple Guest os, creating and managing Snapshots, Templates and Rhevh Logs Collector

System Monitoring: Log File Maintenance, monitoring tools

Packages: MS Office

Hardware: PC Assembling and Servicing, Installation of Peripherals, Network

Devices Installation and Cabling, Hardware Installation-Troubleshooting

Desktop, Laptops & Servers. Troubleshooting of Dot Matrix Printers

Like TVSE, WIPRO, EPSON all Kinds of dot matrix printers and LaserJet Printers.

WORK EXPERIENCE

Currently Working as : Delivery Managed Services UNIX for Sify Technology Ltd,Chennai Since May 16

Jul '15 to May '16: UNIX – Systems Administrator for HP Global soft Limited, Chennai (Through Experis IT Pvt Limited)

Mar’05 to Jun’15: Sr.Customer Support Executive/ System Administrator at Care IT Networking India Ltd., Chennai Authorized Service Provider Wipro Ltd.

Jun’03 to Mar’05: Customer Engineer with HCL Infosystems Ltd., Chennai, placed in Kanchipuram District.

Responsibilities:

Systems Administration

Work on Incidents reported by users and monitoring tools, respond and resolve them within the specified SLA.

Update Incidents in ticketing tools like Service Now and Remedy promptly with detailed information.

Diligently send daily status and handover reports.

Handling Changes on need basis following the Change management process and making sure services are up after the changes.

Experience in Handling Change Management tools like Remedy and Service NOW

Generating Incident, Service Request and Change reports periodically and sharing with the team.

Administering User Management, Create users, groups and providing various levels of access permission.

Administration in File and Print server

Configuring RAID0, RAID1, and RAID5 in Software and Hardware level.

Setting up processes and ensuring efficient delivery of services like server management, asset management, helpdesk management, Backup management & network management

Coordinating with various vendors for delivering application/ hardware support.

Devising backup strategy and implementing Backup Exec S/w and DAT Tape Drives.

Configuring DNS, DHCP, FTP, SAMBA, APACHE, SENDMAIL, SQUID, RAID0, 1and 5, LVM, SUID,SGID and Sticky bit, kick start installation, PXE installation, Print server,NFS Servers.

Configuring Red Hat Virtualization RHEL like KVM, Hypervisor, configure Host, Data Centre, Storage,ISO uploader,Configuring Virtual machine MAC address, creating virtual machines, Installing Guest os, snapshots, Templates and Rhevh Logger Collectors.

Handling and maintenance of multi brand servers collecting error logs, Server Health checkup and survery logs like HP,IBM,DELL,WIPRO

Troubleshooting the Linux Client OS & implementing User quotas, ACL’s

Installing RPM packages and BIN packages

Basic Knowledge of Redhat Virtualization

Technical/ Customer Support

Sound expertise in installation of Linux, SOLARIS and Windows operating systems User Management, Domain Administration, Lan configuration, Troubleshooting, OS Troubleshooting, Hardware Installation-Troubleshooting Desktop, Laptops & Servers .Troubleshooting of Dot Matrix Printers like TVSE, WIPRO, EPSON all Kinds of dot matrix printers and LaserJet Printers.

Troubleshooting problems pertaining to Performance management, Monitoring tools, Network tools, Print management,

and run levels.

Maintaining of DNS server and file servers like NFS and mounted the filesystems at client through automount, Installation,

Configuration and maintenance of SAMBA and SWAT.

Addressing queries regarding the Information System / Software & extending onsite support including maintenance of

Hardware / software.

Handling and maintenance of multi brand servers collecting error logs, Server Health checkup and survey logs like HP,IBM,DELL,WIPRO

Setting Up and maintaining user accounts and permissions, create and manage Filesystems.

Configuring new PCs for all new hires and troubleshooting the problems on existing user machines (Wipro and Dell Notebook PCs).

Settings up processes and ensure efficient delivery of services like Server Management, Asset Management, and Helpdesk Management & Network Management.

Co-ordination with various Vendors for Application & Hardware Support.

Maintenance of TrendMicro Antivirus 8.0 Patches and virus log files

Implementing and Configuration of Redhat Virtualization, installing RHEVM, KVM, Hypervisor, Host Configuration, adding data centre, configuring Storage like NFS, ISCSI, ISO uploader, Virtual machine MAC address configuring, creating and managing multiple guest os.

Creating and managing snapshots and Templates.

Collecting of RHEVH logs maintaining

Backup, restore and system recovery

Basic knowledge of Webserver, mail server and Redhat Virtualization

Attainments:

Rated as outstanding for 7 consecutive years.

Provided services to the key customers and ensured high customer satisfaction.

Completed RHCE Course in Sep 2008

Passport No : J0431357 Valid 18/06/2010 to 17/06/2020

CERTIFICATIONS

HCL Trained Red Hat Certified Engineer

Red hat Certified Engineer (RHCE – EL5) Certificate No: 805************.

Advantage Pro Trained RHCE+

Advantage Pro Trained Red Hat Certified Virtualization Administration (RHCVA)

Red hat Certified Virtualization Administrator Certificate No: 502************.

ACADEMIA

Diploma in Computer Technology from Pallavan Polytechnic, Kanchipuram with in 1999 with 80.33%.

PERSONAL DOSSIER

Permanent Address: No.1/754, Nehru Street, Jalladampet, Chennai-600100, TamilNadu, India.

Languages Known: English & Tamil

Status Married

DECLARATION

I hereby confirm that the information furnished above is true to the best of my knowledge. I request you to consider me as a proficient candidate, and if an opportunity is given to me, I will prove my worth.

Place: Chennai

Date: (THIYAGARAJAN.G)

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