Customer Service Real Estate

Well qualified graduate with excellent decision making and critical thinking skills. A quick learner with strong analytical, interpersonal, and leadership skills. Team player with the ability to multi-task, works well independently or with a team.

Education

Bachelor of Science, Computer Information Systems – 2016

Concentration: Web Game

DeVry University, Decatur, Georgia

Undergraduate Coursework: Object Oriented Analysis-Design, Object-Oriented Programming, Business Application Programming, Web Interface Design, Web Application Development, Advanced Database, Health Information Systems, Organizational Process Analysis, Data Privacy and Security, Project Management, Architecture and Operating Systems, Structured Analysis and Design, and Systems Security.

Awards and Achievements: Member of Institute of Electrical and Electronics Engineers and a Member of The National Society of Leadership and Success (Sigma Alpha Pi)

Computer Competencies

Languages: C#, Java, HTML, ASP.Net, SQL, JavaScript, C ++, VBA

Operating Systems: Windows, Linux

Software: Visual Studio, Microsoft SQL Server, Oracle, Eclipse, Netbeans, Adobe Flash

and Microsoft Office including: Access, Project, and Visio

Network: TCP/IP, TCP/UDP, LAN, WAN and VPN

Security: Studied disaster recovery process, vulnerability assessments, Systems, web

security, Business Continuity and intrusion detection

Professional Experience

REGIONS BANK

Relationship Banking Assistant III (Large Corporate Banking) December 2013 – Present

Leveraged various banking related IT programs to create correspondence, reports and maintain files of large corporate banking clients with revenues exceeding 50 million.

Perfected customer services skills, assisting clients with accounts, rate quotes, investments and problem resolutions on all product types.

Automated customer data collection.

Created forms for data collection using Visual Basic for Application

REGIONS BANK

Relationship Banking Assistant III (Public, Institutional and Non-Profit)November 2009 – December 2013

Increased collaboration skills in highly regulated environment ensuring proper correspondence reports and files maintained for government, educational, medical and pubic authorities.

Responsible for scheduling and preparation of relationship manager’s calls. Provided excellent customer service to both external and internal constituents.

Created spreadsheets to access customer account list quicker and offline.

Automated forms to store customer account information when system is offline.

REGIONS BANK

Credit Support Specialist March 2007 – November 2009

Perfected organization and prioritization skills managing and streamlining the processes for booking of loans and fund disbursement for eight commercial and corporate banking loan officers Develop work assignments for Respiratory Therapist as directed

Served as go to problem solver for client services

Trainer for other support staff on loan closing process and procedures.

SUNTRUST BANK

Financial Services Representative II November 2006- March 2007

Provided customers information on personal banking products and made suggestions based on determining their financial needs.

Met or exceeded loan and deposit goals set by management.

WORLD CLASS INVESTMENTS

Real Estate Investment Specialist July 2006 – December 2007

Located foreclosure properties and conduct a market analysis of the property to determine its suitability for hard money or conventional loans.

Investigated client's financial and credit status to determine eligibility for financing.

Maintain communication & correspondence with all departments, physicians and patient families

Answered client's questions regarding work under construction, financing, maintenance, repairs, and appraisals.

Reviewed plans and recommends to client construction features, and enumerates options on new home and rehabilitated home sales.

BRISTOL REALTY PARTNERS, LLC

Loan Administrator April 2005 – July 2006

Processed hard money loans for real estate new construction and rehabilitation loans with responsibilities including client servicing, underwriting, and other administrative duties.

Coordinated appraisals, construction inspections and loan closing for clients.

Automated forms to store customer account information when system is offline.

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