Sales Customer Service

SUMMARY

SKILLS

EXPERIENCE

MICHELLE JAFFE

***** ***** **., ***** *********, CA 91602

Home: 702-***-**** *************@*****.***

Highly energetic and positive individual with 12 years in retail management. Strong operational background working in both retail and outlet environments. Retail sales professional who excels in fast-paced, deadline-driven environments. Inventory control and loss

prevention

Interviewing

Hiring

Effective conflict resolution skills

Reliable

Detail-oriented

Strong market knowledge

POS systems knowledge

Merchandising

Shipping and receiving

Payroll

Supply ordering

Strong corporate communication

Assistant Store Manager 10/2005 to 04/2016

Diesel - Las Vegas, NV

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan and prepare work schedules and keep records of employees' work EDUCATION

schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Assistant Store Manager 06/2003 to 11/2005

Armani Exchange - Las Vegas, NV

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Brooks College Jan 1999

Long Beach, CA

Associate of Arts: Fashion Merchandising

Fashion Merchandising

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