Sap Sales
Resume:
SAP Basis Consultant
** ***** ** *******, ** 01938 US Citizen
978-***-**** or 004*-**-***-**** Available Immediately
*******@*****.*** - Primary Contact
PROFILE
An SAP technical Basis consultant with over 21 years SAP experience and a total of 23 years of experience within IT. Highly skilled in both small and large scale SAP implementations, with a notable track record in the successful design, build and rollout of scalable SAP solutions and architectures for clients around the world. A technically minded IT professional with proven leadership capabilities, complemented by strong troubleshooting skills and keen attention to detail.
KEY ACHIEVEMENTS
Acquired a high level of SAP technical expertise across several components, delivering successful high profile global implementations for leading organisations, including Fortune 500 companies.
Technical lead in an SAP CRM, SRM, B2B-B2C, e-Commerce, TREX Customer Portal, STM (SAP Transportation Management) and BW rollout to 10,000 global employees of Nestlé, part of a multi-billion dollar, multi-phase global rollout programme to over 250,000 employees worldwide, thought to be one of the largest software projects in the world.
Managed the successful deployment of SAP software products for numerous clients in North America and Canada, including a high profile CRM/Mobile Sales implementation for Siemens Canada involving 300 users.
Played a key role in setting up the technical infrastructure for leading SAP events (SAPPHIRE and TECHED) around the US for up to 18,000 attendees.
Managed the successful installation and configuration of all systems at SAP offices in Waltham MA, Pennsylvania and Mexico City.
TECHNICAL SKILLS
SAP Basis for over 20 years serving many companies during my career including Installations, upgrades, patching, add-ons and support pack stacks for ABAP and JAVA, troubleshooting and also including many different middleware components which are listed below here.
Worked for SAP for 10 years and Nestle SA for 11 years on the SAP Basis Design and Construction Team.
Installation/Upgrade of Support Pack Stacks, Add-ons for landscape simplification, Vistex and Personas and many others. JAVA stack patching, VMC patching and upgrades of JAVA and ABAP stacks via xml file creation through Solution Manager.
SME for SAP - Basis, CRM Mobile Sales – CIC 3.0, 3.1, 4.0, 5.2, CRM2007, CRM 7.0, SRM 7.0, STM Transportation Management 9.0 and 9.1, TREX, PLM and WWI for EH&S.
Installation and upgrades of Portals 5.0 - 6.0, 7.0, ITS, J2EE, XI, PI-PO, Solution Manager 4.0, SLD, SSO, E-Commerce JAVA stack and NetWeaver 7.0-7.3x, STM Transportation Management install 9.0 and upgrade to 9.1, TREX Search and Classification Server, Web Dispatcher.
General knowledge of HANA Enterprise Cloud (HEC) and In-Memory Computing.
Solution Manager end-to-end system monitoring and root cause analyses using Wily Introscope and SMD agents.
SAP S/4 HANA Implementation Training with FIORI and SAP BW powered by HANA.
SYSTEMS
Windows 2000 and Windows Server 2003 and 2008 and Apple OS X
Windows XP, Vista, 7.0 and Windows 10
SQL Server 7.0, 2000 – 2005, Oracle, Informix, DB2 and SAPDB and UNIX installations and upgrades
FUNCTIONAL SKILLS
Coordinated End-to-End communications of the roll-out of all components listed above with our Global Support Centres around the world.
Organized kick-off meetings with customers to identify their needs and expectations. Based on the projects I would organize conference calls on a global scale which would include up to 6 times per day to accommodate for time zone and handover to next shift
Make sure that SLA`s can be met as agreed upon.
Assist in Project Management including interacting with stakeholders.
Extensive interaction with Functional and Market streams through all stages of implementation.
Experienced in the recruitment and coordination of technical teams.
Career CV Nov 2005 – Oct 2015 Nestlé Switzerland SAP Basis Design Specialist
2004 – 2005 SAP America, Waltham, MA SAP Technical Consultant
2004 – 2005 SAP America, Waltham, MA SAP Technical Consultant
Oct 2015 – Present KeMa-Café.SARL Information Technology Lead
Oct 2015 – Present KeMa-Café.SARL Information Technology Lead
Worked as an independent contractor to manage and maintain the servers that run their business.
Perform backup and restore of systems as well as writing the technical documentation to support this and other tasks and perform knowledge transfer to the team.
Problem ticket handling including resolution and closing of tickets or reassigning to the proper groups.
Nov 2005 – October 2015 Nestlé Switzerland SAP Basis Design Specialist
Design Specialist for SAP solutions for Nestlé in the area of CRM Mobile Sales – CIC 3.0, 3.1 including IPC, Communication Station and Development Station. CRM 4.0, 5.2, CRM2007 and upgrade to CRM 7.0 NW 7.31, SRM 7.0, STM Transportation Management 9.0 and upgrade to 9.1, TREX installation and upgrade for CRM, B2B and PLM, WebDispatcher
Liaise between the Global Support centres, Functional team anand the Markets for MIT, MAT and Stress and Volume testing to ensure the highest level of success for Market go-lives.
Configure Solution Manager for SAP go-live and early watch reports and implement the necessary recommendations by creating a change requests with tasks via HP change management program.
Installed and configured PI/PO JAVA stack for Nespresso proof-of-concept.
Installed CRM 7.0 Netweaver 7.31 ABAP stack with TREX 7.10 search and classification for Nespresso proof-of-concept.
Apply add-ons for the SAP Mobility project for SRM and ERP systems.
Installed and upgraded the SAP Transportation Management (STM) system and wrote all support documentation.
Assisted in the management of Support Pack Stack application to more than 300+ systems including the activation and maintenance of the Virtual Machine Container (VMC/IPC) for SRM and CRM ABAP systems. This also includes the installation and upgrade of Vistex and SAP Screen Personas 2.0.
As SME I was responsible for the global conference calls with the regional component SME’s on weekly basis. This includes the Americas, Oceania and Europe to review the projects and identify any and all foreseeable issues
2004 – 2005 SAP America, Waltham, MA SAP Technical Consultant
(This is when my contract finished with Nestle and I moved back to the USA until the new position with Nestle started in November 2005)
Managed the implementation and upgrade of SAP software products at client sites throughout North America and Canada, including the technical architecture and sizing of related servers.
CLIENT
Pratt & Whitney
2002 - 2004 SAP Switzerland, Nestle SAP Technical Consultant
Provide technical consultancy for the sizing, implementation, upgrade and documentation of SAP products at customer sites around Switzerland. Currently based at Nestlé, working on a major global implementation project.
Led the Design & Construction team responsible for EBP, B2B, SRM, CRM Mobile Sales and CIC components versions 3.0, 3.1, 2007 and 7.0, STM SAP Transportation Management, SRM (Supply Relationship Management),TREX Search and Classification Server at Nestlé.
Handled the sizing, installation, upgrade, documentation and knowledge transfer for CRM Mobile Sales, Customer Interaction Centre and Audit Management STM, SRM, B2B and TREX
Managed the roll-out and bulk download of Mobile Sales to over 2,000 laptops for the field sales force, providing a total remote working solution.
Implemented an upgrade of CRM Mobile Sales from version 3.0 to 4.0, including all middleware servers (IPC, J2EE, Communication Station, Development Station and Back-Web).
Ensured effective knowledge transfer, including procedures for installation and future scalability.
Successfully deployed multiple project phases on target within all ‘go-live’ dates.
1994 - 2002 SAP America, Waltham, MA SAP Technical Consultant
CLIENTS
Raytheon, Siemens, Oklahoma Gas Electric, Conaco Oil, Philip Morris U.S.A. and Lockhead Martin
Provided technical consultancy for this SAP training centre, one of the largest in North America.
Managed the implementation and upgrade of SAP software products at client sites throughout North America and Canada, including the technical architecture and sizing of related servers.
Worked on numerous high profile projects for various clients, including Fortune 500 companies.
Installed all server systems in the data centre for the new building on joining SAP in Waltham and assisted with system builds for the Pennsylvania office and Mexico City office.
Recruited and managed an IT team of 5 staff for 4 years, supporting approx. 350 end-users.
IT support responsibilities included network installation, upgrade and maintenance (16 servers, 200 training workstations and 300+ end users).
Provided technical infrastructure/network setup and configuration for SAP events throughout the US.
1991 - 1994 CBE Technologies, Boston, MA Technical Field Consultant
Vendor/reseller of computers, networks, peripherals and maintenance services.
Technical Field Consultant providing installation, upgrade and maintenance services for a varied client base in the New England area.
Maintenance included server, desktop, laptop and peripheral repairs, plus troubleshooting and repair of component level problems with diodes, resistors, capacitors, memory chips and CPUs.
Provided comprehensive training for all new employees.
LANGUAGE
English and beginners French
EDUCATION & PROFESSIONAL TRAINING
Extensive SAP training including: NetWeaver certification; CRM; E2E Root Cause Analysis; BW; Basis; Workplace; ITS; mobile devices and numerous Tech Ed classes/overviews and presented the ITS to SAP customers at Tech-Ed
Certificate (I.T. Networking/PC repairs/components/InformationTechnology) - Computer Processing Institute, Cambridge, MA (1990)
SAP HANA – and HEC Ongoing training
INTERESTS
Enjoy playing ice hockey, tennis, golf and soccer as well as skiing and snowboarding
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