Administrative Assistant Customer Service

Melody Ford

P.O. Box **** Phone: 571-***-****

Centerville, VA 20122 **********@*****.***

PROFILE:

Administrative Assistant 4 years experience and Receptionist/Clerical/Customer Representative 8 years experience and proficient in Microsoft Word, Outlook, Internet, Excel and typing 55 wpm.

I'm personable, enthusiastic, and outgoing. I interact easily with groups. Disciplined and well organized in work habits with ability to function well under demanding situations.

EXPERIENCE:

Receptionist, The Pediatric Group, PC, Alexandria, Fairfax and Chantilly Virginia

November 2014 – Present

Welcome and greet all patients and visitors, in person or over the phones.

Comfortable and effective handling multiple tasks simultaneously, motivating, and identify problems with effective solutions.

Answers the phone while maintaining a polite, consistent phone manner.

Scheduled and keep track of appointments for patients.

Obtains revenue by recording and updating client’s charts and financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Accompany the child/patient to the nurses.

Strong understanding of HIPPA requirements with high ability to maintain confidentiality.

Services Assistant, Malloy Auto Group, Woodbridge Virginia

March 2014- November 2014

Assist the service department in scheduling appointments for customers.

Prepare service receipts and answer questions from customers concerning their appointments or work.

Daycare Assistant, The Goddard School, Woodbridge Virginia

April 2010 – March 2013

Prepare learning materials, filing, record keeping, and meals on daily basis for children ages ranging two through seven.

Provide instruction to children through reading assignments and educational games.

Administrative Assistant, L&E Meridian, Springfield, Virginia

April 2008 – February 2010

Assist the Executive Assistant/Account Service to the CEO with documents, Customer Service, Receptionist duties, office supply orders, and preparing Fed Ex shipments as needed by all departments.

Process Purchase Requisition weekly and monthly.

Maintain records of invoices/files and routes source documents to appropriate staff.

Review data and error reports for discrepancies and makes corrections accordingly as well as reconcile batch totals to source departments.

Review data/error reports for discrepancies and makes corrections accordingly.

Serves as backup to the Print Production and Handwork Department as needed.

EDUCATION:

North Virginia Community College (HR Management and Editing & Proofreading Skills)–May 2011

Stafford High School, Stafford, VA- Diploma, June 1995

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