Network Service

Vijay Kumar

Experience Summary

*.* years of experience with Etisalat Telecom Dubai involving various role in FTTH customer support as well as O&M Access Network.

8.11 years of experience in India as Field support, on-site support, O&M Operation Lead Engr. involving LAN WAN networks.

Technical & Certifications

Certified Access & GPON Telecom Engr. with Etisalat Academy, Dubai

Certified GPON Technician with Etisalat Academy, Dubai

CCNP

CCNA

ITIL v3

Professional Experience

Star Services LLC.

Duration – August 2014 – Till date

O&M Access & GPON Telecom Engr with Etisalat, Dubai.

Configuring Cisco devices routers and switches.

Troubleshooting routing issues.

Implementing basic router security.

Verify & moniter ACLs in a network environment.

Troubleshoot ACL issues.

Monitoring and working on the complaints/tickets related to connectivity and access raised by different teams for different network/servers

Co-ordination with different teams for resolution and troubleshooting of different problems and closure of tickets within SLA.

Installation and setup of routers, switches, facilitate circuit installations, modems/CSU/DSU and knowledge of network systems.

Assist in day to day network operations restoration.

Follows documented Standards, such as Best Practices, and Security Guidelines.

Work with vendors to troubleshoot issues and coordinate dispatches. Must be able to independently guide a vendor through hands-on troubleshooting over the phone.

Troubleshooting and configuration of wan routers and Catalyst switches like IOS up-gradation, implementing access-list etc.

Troubleshooting, creating, deleting and modifying of Vlans and Inter Vlan routing.

Responsible to achieve the 99% KPI & SLA.

Duration: Sep, 2005 – Aug,2014

IBM-Netsol India ltd. provides IT infrastructure services to clients globally as partners to conceptualize and realize technology driven business transformation initiatives. With over 5000+ employees worldwide, the company uses a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability

Projects Handled

Bharti Walmart Pvt Ltd.

Location: Gurgaon

Duration: Aug, 2013 – Aug 2014

Responsible for Wal-Mart India Star Complex, Staging-Kitting & store rollout back operation.

Maintain the inventory of all procured infrastructure IT equipment for stores of all formats.

Kitting of assets as per requirement.

Configuration of network equipment of stores which include different type of switches (Cisco only), routers, Access Points, Wireless LAN Controllers etc.

Co-ordination with WM team for Store delivery schedules and IP series/link etc.

Configuration of POS servers, registers, desktops etc.

Imaging of POS controllers/Back office systems, IBM servers (SMART) etc.

Communicate with team and across other functional and technical teams of the project, resolving and escalating the issues on a timely basis,

Responsible to work with Wal-Mart US Teams and implement various Wal-Mart systems for India Retail operation

Client: Bharti Airtel Ltd

Location: Mohali (Punjab)

Duration: Feb,2008 –Aug,2013

Responsibilities:

To manage and monitor the day to day activity of Bharti O&M Tech Lan network

• Responsible for handling problem related to Router, Switch series.

• Responsible for handling the routing protocol and subnetting.

• Problem Management and issue resolution for Router/Switch.

• Responsible for project execution/sustenance and problem troubleshooting on multiple technology areas such as Networking, Security, CISCO. Ensure that service delivery takes place based on the Service level agreements.

• A key role in system uptime.

• Responsible for handling technical escalation.

• Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.

• Works with vendors and network engineering in the identification and resolution of complex network problems.

• Monitor the network traffic and Trouble shoot the networks in case of problems.

• Implementation and Management of new network/security equipments onsite.

• Monitors overall network performance, including accountability for problem identification and escalation.

• Set up limits / thresholds for bandwidth utilization.

• Handle the escalated related calls and do the RCA for the same? Create/update and maintain the entire site specific SOPs/checklists for the Network/Security domain.

• Provide backup and recovery of Network Service.

• Performance management will be responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end users.

• Network administration activities such as configuring new links (as per details like routing, routs & IP addresses for tunnel configuration)

• Implementing the best practices for configuration of network devices post stabilization.

• Ensure appropriate documentation is generated and maintained for all network devices.

• Escalating the calls to vendor/principal whenever required? And manage service providers (vendors)

• Analyze reports & recommend changes to process /technology where ever required.

• Pro-actively provide suggestions for the optimization of the Infrastructur

Project Activities

• End to end supervision on ongoing/upcoming project of IT Infrastructure in view of LAN/WAN & voice communications

Client: Multiple Banking Projects viz. ICICI Bank Ltd, OBC Bank, Taj Hotel, Canra Bank

Field Support Engr.

Location: Chandigarh

Duration: Sep,2005 to Aug,2008

Responsibilities:

Maintenance of Leased Line & ISDN,

Maintenance of Leased Line which include 2MB links on Copper media, 34Mbps & 144 mbps OFC system, and 64Kbs Links on copper media & on MUX system.

Commissioning and maintenance of lease Line & ISDN PRI/BRI lines.

Liasioning with ISP

Installation /troubleshooting & configuration of Modems.

Up gradation of Cisco 1700/3600/2100 series routers IOS using TFTP Software.

Flexibility and willingness to take on new & challenging responsibilities.

To design solutions for different clients as per their requirements

Maintenance of customer database, inventory & documentation.

CMS Computers Ltd

Designation: Desktop Support Engr

Duration: Jan 2005 to Sep 2005

Job Responsibilities:

To provide hardware & software support to ICICI Banks & its sister concerns.

Installation and configuration Windows 2000, Window XP.

To manage and troubleshoot the LAN networks.

On JobTrainings & Workshops:

ITIL: IBM India LtdDuration 2 Days.

CCNA: IBM India Ltd, Duration 3 Days.

EDUCATION:

BSc- IT from Punjab Technical University in 2010

3 years Computer Engg Diploma(2001-2004) in Dec.2004

Passed Senior Secondary Exam (10+2) in 1998

Passed Secondary Exam in 1996.

PERSONAL DETAILS:

Date of Birth : 2 March, 1980

Passport No : J5204803

Date of Issue : 07-01-2011

Date of Expiry : 06-01-2021

Nationality : Indian

Sex : Male

Marital status : Married

Email ID : **********@*****.***

Mobile : +971-*********

Date : 317th May,2016 VIJAY KUMAR

Contact this candidate