Manager Management

CRAIG P RICHARDSON

Email: *****@*****-****.**

Phone: 480-***-****

Accomplished senior information technology leader offering over fifteen years of demonstrated career progression and success developing and executing operational strategies to promote organizational growth and optimal utilization of emerging technologies. Extensive experience leading operations and projects for technology and business process Improvement within a diverse range of industries. Possessing in-depth experience with implementing network, infrastructure and cloud based solutions for enterprises. Results-oriented professional, recognized for taking on major initiatives, adapting to rapidly changing environments, rolling up sleeves when necessary and resolving mission critical issues to ensure success.

PROFESSIONAL EXPERIENCE

Director IT Operations Avella Specialty Pharmacy, Phoenix AZ January 2016 - Present

Managing vendors, service providers and company wide software licensing models

Responsible for creating resilient IT solutions to allow for uninterrupted operations. Redefining business continuity while addressing inefficiencies and improving internal standards for industry compliance.

Accountable for planning and designing and implementing IT infrastructure and applications as well as developing an overall strategy that aligns with the needs of the business.

Communicating and coordinating with all areas of the IT department, including infrastructure, applications, business owners and vendors.

Responsible for all IT support functions for internal applications.

Global IT Director Isola Group Inc., Chandler AZ January 2011 - Present

Accountable for planning and designing and implementing disaster recovery and business continuity solutions for IT infrastructure and applications as well as developing an overall strategy that aligns with the needs of the business.

Managed global project teams involving over fifteen engineers across six different countries.

Communicating and coordinating with all areas of the IT department globally, including infrastructure, applications, business owners and vendors.

Responsible for all cloud services at a global level consisting of AWS migrations, MDM, Systems Monitoring and Incident Response, Google Apps Management and deployment, R&D for all cloud related services.

Key Projects and Achievements

●Converted entire network from MPLS to IP VPN saving over $200k annually while increasing network metrics by 150%

●Designed and implemented entire AWS network including all security and access management to leverage as a point of recovery

●Responsible for day to day management of: company single sign on platform (SecureAuth), systems and network monitoring and alerting system (Solarwinds) and the global MDM (mobile device management) solution (AirWatch)

●Deployed and architected global firewall solution across three distributed points of ingress/egress.

●Migrated global Lotus Notes infrastructure to Google Apps while implementing training program to migrate over 2000 end users away from Microsoft Office resulting in $100ks of savings annually

●Designed and implemented a backup and recovery solution for all US systems utilizing virtualization and AWS. Brought recovery time (RTO) from 3 days down to 12 hours and RPO from two weeks to two days.

●Coordinated and implemented new Motorola wireless network at all sites globally.

IT Manager 944 Magazine, Scottsdale AZ

January 2009 - May 2010

Responsible for all infrastructure related to inter site connectivity as well as public web presence all hosted internally. Migrated company from exchange to be one of the first companies hosted on Google Apps infrastructure for email services. Reduced telecom expenses by 40% while improving internal processes through recognized inefficiencies. Directly responsible for all networks, servers, phones and workstations (PC & Mac) throughout company. Also for IP Telephony (Cisco CM) and migration of voice services to cloud provider including Cisco handset re-configuration.

Principal IT Consultant Intellicommunities, Scottsdale AZ

September 2007 - December 2008

Worked to promote and grow new consulting practice with commercial real estate companies as a primary focus. Helped to build practice by aiding in expanding and improving internal infrastructure and perfecting internal policies and practices for clients. Provided direction and project management for several extended care facilities in Arizona and implemented security and infrastructure for complete connectivity. Directly responsible for managing, maintaining network and telephony (Cisco Call Manager)

Manager - IT Operations Comsys Inc. Phoenix AZ

September 2006 - August 2007

Managed team of a dozen server, network and security engineers supporting our nation wide infrastructure. Secured all systems, established monitoring (Nagios and Solarwinds) and helpdesk functionality (Remedy) for the company. In charge of ERP system (Deltek) for all staffing operations. Integrated imaging solution for job requisitions and accounts payable on a national scale.

Manager - Information Security Comsys Inc. Phoenix AZ October 2005 - August 2006

Developed and launched company wide security awareness campaign. Worked with HR to create and implement HIPAA regulated policies and changes. Created SOX compliance policies and procedures for IT nationally. Implemented IPS solution for all key network sites (Snort). Created incident response policies and procedures.

EDUCATION and CERTIFICATIONS

Canadore College – BS - Computer Management

ISACA – CISM

Microsoft – MCSE

PMI – PMP (In Progress)

Cisco – CCNA (In Progress)

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