Customer Service Representative

R E S U M E

MS. MIRJA KIVIBERG

Cell: 202-***-**** Skype: mirjasky

Email: ********@*****.***

PROFESSIONAL PROFILE

An optimistic and experienced Executive Assistant/ Customer Service Agent who’s able to work independently and as part of a team. Quick to find solutions to various problems even under significant pressure and possesses a strong ability to perform effectively.

CAREER SUMMARY

2016 Concierge, Hilton Sandestin Beach Golf Resort & Spa (Destin, FL)

2014 Sales Associate, Under Armour Retail (Destin, FL)

2014- 2016 Banquet Set- Up/ Server, Emerald Coast Catering & Design (Destin, FL)

2014- 2015 Customer Service Representative, Pelican Beach Resort (Destin, FL)

2013- 2014 Inventory Manager, Potomac Flower Wholesale (Silver Spring, MD)

2012- 2014 Florist/ Special Events, Greenworks Florists (Washington, DC)

2009- 2012 Administrative Assistant/ Event Coordinator

Embassy of the Republic of Estonia (Washington, DC)

2004- 2009 Executive Assistant, Adepte Energy Ltd. (Tallinn, ESTONIA)

2001- 2002 Front Desk Agent, Hollywood International Hotel (Los Angeles, CA)

1994- 2001 Flight Attendant, Estonian Air Ltd. (Tallinn, ESTONIA)

EDUCATION

2008- 2010 Tallinn University of Technology, International Relations Studies

(Tallinn, Estonia)

2010 US Department of State, Diplomatic Visa Process (Washington, D.C)

2009 Estonian Ministry of Foreign Affairs,

Foreign Service Office Management

2005- 2007 Tallinn Healthcare College, Nursing Assistant Program

1989- 1993 Tallinn Pedagogical College, Music Education Studies

COMPUTER SKILLS Proficient in MS Word, Outlook, Excel

Comfortable with most computer and web based software including project management applications

LANGUAGE SKILLS Fluent Languages: English, Estonian, Finnish, Russian

DRIVER’S LICENSE FL Driver’s License Class E

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