Customer Service Secondary School

RENUKA DEVI.M.S

PERMANENT ADDRESS :

**, ******** ******** ******,

Backside of prabath theatre,

Gugai, Salem-636006

D.O.B : 20.05.1988

Email : *********@*****.***

Mobile: 909-***-****

CAREER OBJECTIVE:

To obtain a meaningful and challenging position that enables me to learn and contribute to the need of your firm and thereby improving my career advancement.

WORK EXPERIENCE :

Organization : Mahindra & Mahindra Financial Service Ltd., For SKS Automobiles.

Designation : DMS & MIS Operator

Tenure : May 2012 To May 2014

RESPONSIBILITY:

Monitored all system functions, maintained daily shift turnover logs, trouble shoot mainframe problems, started and stopped DMS & MIS, regions, monitored job flow.

Generating Invoice and Claim for Automobile Sales, and keep a ready for Daily,Weekly, and Monthly reports.

Performed proper recovery operations and resolved issues using jobs for servers.

PREVIOUS POST:

Organization : The Salem Agricultural Producers Marketing Society Pvt Ltd.,

Designation : System Administrator

Tenure : Nov 2010 to May 2012

RESPONSIBILITY:

Ensure the compatibility of the hardware and software of the system by determining it.

Manage physical database resources and Monitoring database/subsystem performance issues.

Create instances and databases with appropriate initialization parameters and database structures.

Review and monitor system and instance resources to insure continuous database operations (i.e., database storage, memory, CPU, network usage, and I/O contention)

Develop database administration tools/utilities/operation procedures.

PREVIOUS POST:

Organization : ING Vysya Life Insurance Company Pvt Ltd.,

Designation : Customer Relationship Executive

Tenure : Nov 2008 to Oct 2010

RESPONSIBILITY:

Conveyed step by step instructions to resolve application issues.

Monitored clients’ requirements and ensured best quality-oriented customer services.

Established a regular contact with the customers through phone and email.

Attended regular meetings and reviewed the progress of work and services.

Answered the customer queries and resolved customer service dissatisfaction.

ACADEMIC RECORDS:

Course

Institution

Board / University

Year of Completion

Marks %

MCA

Indira Gandhi National Open University.

Indira Gandhi National Open University

2011

70.3%

BSC(CS)

Salem Sowdeswari Arts and Science Colleg,Salem.

Periyar University

2008

71.3%

HSC

Jayarani Girls Higher secondary School, salem.

STATE BOARD

2005

72.4%

SSLC

Municipal Girls Higher secondary school, salem.

STATE BOARD

2003

83.2%

SPECIALIZATION:

TECHNICAL DOMAIN:

Microprocessor

MS Office

SOFTWARE DOMAIN:

.Net, Vb

Java C, C++

PROJECT 1:

Title : SMART KNOWLEDGE PROVIDER

Software used : Frond End : ASP .Net

Back End : MS Access

PROJECT 2:

Title : DATA MANIPULATION SOFTWARE

Software used : Frond End : C

Back End : WINDOWS 2003

ACHIEVEMENTS:

I was awarded prize by all Indian Devangar Sri Sowdeswari Service for 10th Mark in Salem District.

Participated in seminar & workshop for “ORACLE & SOFTWARE TESTING TECHNOLOGIES”.

I finished certification in “TYPE WRITING” in English for Junior Grade.

I finished certification course for PGDCA.

STRENGTHS:

Adaptability.

Optimistic.

Confident and Easygoing.

HOBBIES:

Listening to music, Gardening and Cookery.

PERSONAL PROFILE:

Name : M.S.Renuka Devi

Date of Birth : 20-05-1988

Address : 52, Jagadesh Chettiyar Kadu,

Backside of Prabath Theatre,

Gugai,Salem - 636006.

Contact No. : 909-***-****

Languages Known : English, Tamil, Kannada(To Speak).

DECLARATION:

I,do hereby confirm that the information given above is true to the best of my knowledge and belief.

Place : Salem. Yours faithfully,

Date : 29.06.15

M.S.RENUKA DEVI

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