Customer Service High School

Nerrissa N. Webb

***** ****** ***. ******, ** ***26

Home 708-***-**** Cell 312-***-****

Email- ************@*****.***

Objective

A dedicated individual on a journey of seeking out a well-established organization enabling me to utilize my skills and develop a path to a progressive career.

Professional Skills

Answering and screening phone calls.

Analyzing problems and generating solutions.

Building good relationships at all levels.

Proficiency in the use of MS Office, Word, Power Point and Excel.

Scheduling & rescheduling appointments, communicating to attendees.

Email management.

Organizing and prioritizing workloads.

Maintaining a filing system and contact list.

ServSafe Food Handler ( Certificate of Achievement)

Education

2012- 2013 Sinclair Community College Dayton, OH

Early Childhood Education

2010-2011 Thornton Township High school Harvey, IL

*Diploma Received

2008- 2009 Bogan Computer Technical High School Chicago, IL

Professional Experience

Compass Group (Eurest Dining Service) 10/01/2013- 5/01/2016Chicago, IL

Catering assistant/ Customer service

Collaborate with office services, attorneys, and administration in planning and executing highly successful and efficient meetings and events.

Serve as last line of customer service, handling escalated issues with attendees, clients, and staff ensuring great customer service.

Assist the catering director with emailing and scheduling of staff for events, updating weekly reports, and data entry of inventory.

Ensured that the food and service offered to catering customers is of superior

quality and generates the highest levels of customer satisfaction.

Developed and maintained effective business relationships with clients and

staff.

Monitored and ordered necessary office supplies for department. Maintain filing

system in accordance with company standards. Logged pertinent client information in files.

Randall Residence- 08/2012- 12/2012 Dayton, Ohio

Excellent customer service for all visitors and residents

Types and make copies of the everyday breakfast, lunch, and dinner menus to provide to all residents.

Answering calls providing my best knowledge possible for any questions or concerns.

Wee Day Care – 01/2012 – 07/2012 Dayton, Ohio

Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

Instructed children in health and personal habits such as eating, resting, and toilet habits.

Read to children, taught them simple painting, drawing, hand crafts, and songs.

Fairway Finer Foods 08/2009– 06/2011 Dolton, IL

Greeted customers and extended a friendly and helpful attitude.

Responded to the customer inquiries and demonstrated excellent customer service.

Operated as cashier, ensuring accurate daily profit and complete customer satisfaction.

Contact this candidate