CNC Support

NTS SOFTPRO OVERVIEW

About NTS SOFTPRO PVT. LTD.

• NTSSoftPro (Network of Technical Solution Software Professional) is a group of software professionals. We provide dynamic new generation software solution as well as support, especially ERP (JDE, SAP) & database(CNC) and website design

• We are a global technology company specializing in providing IT Consulting Implementing/Support ERP(JD Edwads) and Post Live ERP Support and services to Automotive, Apparel, FMG, Manufacturing companies.

• We are group of Freelancers specializing in Support for ERP (JD Edwards, SAP).

• Our main focus in Support for ERP & Website design.

• Our Specialisation :

JDE Support & Solution.

SAP Support & Solution.

Website Design & Support.

• Our Management consist of three people. They have experience of 8- 14 years in ERP Implementation/Support (JD Edwards/SAP)

• We undertake projects and distribute to our freelancer team and keep track of issues/updates.

• We have advantage over single freelancer as we always work as team and keep proper documentation so that if any freelancer does not want to work further then other freelancer can continue to work so that client work is not hampered

• Our Rates are very competitive as we assign work to those freelancers who are competent for the assign work and also have competitive rates.

NTS Service Offerings

Licenses

End-to-End Implementation

Project Management

Functional Consulting

Functional / Technical Training

End User Training

Technical Development

• Customisation / Add-on Modules

• Data Conversions / Interfaces

Help Desk

Upgrades / Migration

Offshore Development

Offshore Support

Audits

CNC-On-Demand = It is OUR specifically CNC designed Expertise to assist clients on support related to CNC (Configurable Network Computing). It provides technical support for day- to-day administration ensuring a predictable and stable system.

The benefits include: Risk-free and cost-effective implementation/support Process oriented approach A smaller, more utilized team Flexibility to increase or decrease CNC resources Assured results from the industry’s best CNC professionals Excellent documentation Reliable support services

Report Development

Manage Servers sizing as per software need and users workload

Software Installation, up-gradation & Support in different platform like. Windows, Oracle11g, SQL Servers 2008, Linux, HP-Ux,AIX.

Installation of the JDE Deployment Server, Enterprise Server, Web Server and Database Server.

Administration of JDE Servers and Databases Server. OUR CNC Expertise

Maintenance of Software Updates, Package, Security, Users & Roles and Tools Releases

Administration and performance tuning of Application Server and Database Server

Administration of BI, Web logic and OVR server

Database Installation & Up gradation

Table Space management in database

OMW at JDE

OVR setup with JDE application.

BI installation and OVR installation

OUR CNC Expertise

Report creation with the help of OVR application

Design hardware architecture on the basis of company requirement

Auto email setup in with the help of JDE application.

Scheduled report on the basis of user requirement.

Apply ESU and ASU

Installation of AIX VC compiler

profile setting in AIX 7.1.

Windows server 2003, 2008, 2012 installation.

Experience in Windows, UNIX, AIX 7.1, IBM Power Server, HP Server

Oracle 11G database installation, management and administration OUR CNC Expertise

Installation, Configuration, administering, tuning, troubleshooting and upgrading JDE Enterprise One.

Security, Package Build and Deployment, Object Migration workbench and Performance Tuning as well as installing Service Packs, ASU/ ESUs.

Administration experience in Operating Systems and Databases

(Oracle / SQL)

OUR CNC Expertise

Installation and Configuration

• Installing and configuring Deployment Server

• Apply planner ESU

• Execute special instructions

• Installing and configuring Enterprise Server

• Installing and configuring Web Server

• Setup JAS/HTML Server instances on Web Server

• Setup BSSV Server instances on Web Server

• Setup AIS Server instance(s) on Web Server

• Server Manager installation and configuration

• Server Manager Agent installations and configurations

• Create and run installation plan

• Post installation, log analysis and surface testing OUR CNC Expertise

Upgrade Activities

• Perform application release upgrade

• Perform tools release upgrade

• Normal upgrade

• Multi foundation upgrade

• Upgrading different environments

• Surface testing of upgraded instance

• Promotion and testing of objects in upgraded ERP

User/Role Management

• Creation of user IDs

• Creation of test and production roles

• Assigning environments to roles

• Assigning roles to users

• Password reset for user IDs

• Management of users and roles

• Setup role sequencing

OUR CNC Expertise

Security Management

• Setup security for different roles i.e. test and production roles

• Configuring different types of securities such as application, action, row, column, etc.

• Promoting security changes from test to production

• Synchronizing test and production roles

• Identify security conflicts and resolve them

• Implementing SOD based on the provided requirement

Object Management Configuration

• Setup and define status flows for object promotion

• Configuring roles for status change

• Setup transfer activity rules (from-to status)

• Setup allowed actions (related to objects and OMW rol OUR CNC Expertise

Package Management

• Build and deploy full packages

• Build and deploy update packages

• Backup objects to a different pathcode or as PAR files

• Execute special instructions like table/index generation, backup, generate & restore tables, etc.

Change Management

• OMW project promotion to promote regular and ESU changes

• Promoting retrofitted objects to custom pathcode

• Token management

• Project demotion

• OMW logging and tracking

OUR CNC Expertise

Menu (Task View) Management

• Menu/task view creation and deletion

• Setup role based menu filtering

• Promoting tasks and task views from one environment to another

• Promoting/synchronizing menu filtering between test and production roles

Job Scheduling

• Implement JDE or third party scheduler

• Create job schedules

• Deactivate unused job schedules

• Purging scheduler job records

• Hold and release job schedules based on requirement

• Stopping/starting scheduler (mostly before/after downtime) OUR CNC Expertise

Web Client (Fat Client) Management

• Setup a web client/fat client which involves database and JDE setup on a windows server machine

• Package installation (deployment) on different web clients

• Enabling different types of logging on a fat client

• Log management

• Troubleshooting fat client related issues

ESU/ASU Management

• Installation of ESUs or paper fixes

• Implementation of POCs, if any, obtained from Oracle

• Perform impact analysis

• Identify and execute, pre and post installation tasks

• Object promotion related to ESU

• Package management related to ESU

OUR CNC Expertise

Data Source Management and Object Configuration Mappings

• Setup new data sources

• Setup connection settings (for e.g. tnsnames.ora)

• OCM configuration

Custom pathcode and environment

• Creating custom pathcodes and environments

• Defining and configuring custom data sources

• OCM configuration and setup

• Surface testing of the pathcode and environment

• Assigning environment to roles and management of the same

• Defining tablespaces and schemas

• Defining process for environment refresh

• Carrying out environment refresh/coordinating with DBAs OUR CNC Expertise

Job Queue Setups

• Create and modify single and multithreaded job queues

• Associating job queues to ports and servers

• Hold and release job queues based on requirement

Printer Setups

• Co-ordinate with network team/carry out printer setups on enterprise servers

• Setup printer definitions in JDE

• Defining and configuring default printer based on user/role/host/report

• Testing printer setup

Infrastructure Setups

• Admin ID setup on various nodes

• Network access setup (or coordinating with network team)

• Firewall openings for ports (or coordinating with network team)

• Installation of mandatory softwares on different nodes OUR CNC Expertise

Monitoring Activities

• Monitoring CPU, Disk I/O and memory usage on different nodes

• Monitoring overall system health

• Monitoring HTML, AIS, BSSV server instances

• Monitoring various kernels

• Monitoring database for resource extensive queries and table locks

Maintenance Activities

• Service restarts for enterprise servers

• Service restarts for web components like JAS, AIS and BSSV instances

• Clearing stale logs for enterprise servers and web components

• Disk space management on different nodes

• Purging scheduler records, work center messages, etc. OUR CNC Expertise

Technical Upgrade Assessment, Upgrades & Implementation: We perform technical assessment for your JD Edwards CNC system helping you chart your strategy for a smooth upgrade/ implementation. Additionally we also help our customers perform technical upgrades and or implementations seamlessly, on time and in budget

OUR JDE SUPPORT OPTIONS

JD Edwards Managed Services Options

Total JD Edwards (JDE) Support Service

Ideal for businesses that don't have in-house IT support. We offer full technical management for your application infrastructure, and day-to- day management and end-user support.

Pay as You Go

We offer a subscription based pricing model which gives you fast, affordable access to our skilled resources. 'Pay as you Go' support, for any of our solutions, is charged on Issue/Hourly Basis. We have a issue logging option at our site which is emailed to our expert team and keep track of issues details.

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