Customer Service Manager
Resume:
Charvina Williams
PO BOX #***
Pasadena, CA *****
**************@*****.***
SKILLS:
•
•Data entry and back office procedures
•Professional and well-spoken
•Microsoft Word, Excel, Outlook
•Highly organized
•Strong levels of communication
WORK EXPERIENCE:
Brand Networks – Santa Monica, CA 5/2015- 7/2015
Office Manager
•Managed all office stock/supplies
•Provided customer service to internal and external vendors
•Scheduled appointments and meetings for CEO/Staff
•Accounted for Checks/Deposit checks into company’s account.
•Received and distributed mail for office administration
•Manager daily food catering
•Assist with parking validation
Industry Services North West – Auburn, WA 4/2014- 2/2015
Office Coordinator
•Coordinated and managed all aspects of the warehouse office
•Answered and routed incoming calls
•Provided customer service to internal and external vendors
•Verified and maintained logs for incoming and outgoing trucks/deliveries
•Scheduled appointments for warehouse superintendent
•Received and distributed mail for office administration
•Assisted warehouse manager with employee training
JP Morgan Chase Bank, Legal Compliance Department – Chatsworth, CA 1/2011- 1/2014
Senior Lead Operation Specialist
Received, processed and distributed incoming and outgoing mail
Verified and processed personal checks for deposit with management
Produced daily report to be sent to the financial analyst for processing, received and processed documents for the staff attorneys
Systems used: Outlook, Excel, Pacer, MSP Fidelity, Fortracs FSD Customer assists, GOLD attorney database, AgileMail
Countrywide Home Loans/Bank of America – West Hills, CA 8/2007- 1/2011
Sr. Mortgage Loan Specialist Case Management (Bankruptcy Department)
Monitored loans for clients in bankruptcy to ensure compliance with payments
Managed 1st lien and 2nd liens for Chapter 7 and Chapter 13 by maintaining ledger accuracy from payments received
Processed loans and prepared closeouts that were submitted via the validation site
Processed the transfer of funds from the partial database to close outs
Assisted attorneys via email in getting documents signed for completion
Processed affidavits and declarations for clients
Provided training to new employees on systems and processes
Systems used: AS400, Outlook, Excel, National Data Center for Chapter 13. I portal, Lafa, ILA, SRM, AACER, BAPS, BK Validation site, Home Base
EDUCATION:
Metro Tech High School - High School Diploma
Glendale Community College (Arizona)- General Studies-Aug 2002 to May 2004
Pasadena Community College- Television and Film Production & Post Production- Aug 2015 to May 2016
Volunteer:
Pasadena City College (PCC One News Channel)-Script writing – Nov 2015 to May 2016
SMPTE (Society Motion Pictures & Television Engineering) – Assist with conferences- Sept 2015 to May 2016
Will relocate at own expense.
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