Customer Service Manager
Resume:
Columbus, OH *****
Phone 614-***-****
Kevin J Skaggs
Objective
My objective is to increase my overall work experience and to grow with a well-established company.
Work experience
Nov 2013 – Aug 2014 Moonlight Home Health Care Grandview, OH
Office Assistant
Responsible for customer contact in person and via telephones, Answered calls for a home health-care agency, took messages for general manager. Production of inter-office paperwork for employee files and client records.
Jan 2013 – July 2013 Teleperformance Columbus, OH
Customer Service Representative
Trained with H&R Block to answer client inquiries regarding tax refunds.
Trained with Ann-Taylor Inc. to deliver great customer service over the phone regarding ordering, returning, exchanging clothing and apparrel. Tracked deliviries and advised clients of delivery times and policy regarding returning or exchanging merchandise, also performed these functions as well.
Nov 2012 – Oct 2013 Funai Corporation Groveport, OH
Technical Support Specialist
Assisted clients with connection and operational support of various electronic devices. Advised clients when their equipment needed serviced by a technician and aided clients with replacement of various accessories for their equipment as well.
Aug 2003 – Oct 2012 B.P. Oil Columbus, OH
Third Shift Service Assistant
Duties included daily cash reports, transmission of data to corporate, inventory counts, and daily customer service duties.
1990 – 1995 Grove City H.S. Grove City, OH
High School Diploma
College prep classes
Extracurricular activities
R.O.T.C.- Naval Reserve program for high school students.
References
Professional References
Amanda Foster- Floor Supervisor, Teleperformance, Columbus, OH
740 – 336 - 3233
Richard Sacksith – Floor Supervisor Funai Corp. Groveport, OH
614 - 497 - 2689
Rashid – Office Manager Moonlight Home Health Care, Grandview, OH
614 - 397 - 0313
Luke Minch – Assistant Manager B.P Oil Columbus, OH
614 - 373 - 2627
Personal References
Kelly Jordan – friend
Mike Hellard – friend
614 - 354 - 8406
Joshua Steele– friend/ former co-worker
614 - 285 – 2232
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