Customer Service Manager

LAURA MARTINEZ

*** ******* ** ***. **, Houston, TX 77087 H: 832-***-**** C: 832-***-**** *************@*****.***

CAREER OVERVIEW

Hard-working, entry-level sales representative, looking to apply my education and experience to a jobin customer service. Areas of proficiency include my bilingual skills, fluent in both English and Spanish.Detail- oriented professional with strong technical skills and the ability to learn concepts quickly.Strong knowledge of Microsoft Word, Excel, PowerPoint Critical thinker Team leadership. Excellentresearch skills Organizational planning Detail oriented.

CORE STRENGTHS

Strong organizational skills Courteous demeanorActive listening skills Store maintenance abilitySharp problem solver Customer service expertEnergetic work attitude Invoice processingAdaptive team player Staff development/training

Excellent communication skills Goal-oriented

Strong lead development skills Flexible scheduling

Effective team player ?Dependable and reliable

Fluent in English and Spanish.

WORK EXPERIENCE

06/2015 to 05/2016 Assistant General Manager

Stripes - Houston, TX

With General Manager as partner, manages the sales and profits in a highvolume, complex store location.Oversees and ensures that the overall storecondition complied with company standards including; cleanliness, store andfood service - fast, friendly and delicious, sanitation, customer service andmerchandising – thereby maximizing store profitability, expense control,inventory levels and shortage control. Ensures team members are current onproduct offerings and promotions. Plans and implements marketing campaignsand sales promotions, and prepare merchandise displays. Monitors salesactivities through cashier analysis to ensure that customers receiveexceptional customer service. Examines merchandise to ensure that it is

correctly priced and displayed. Through technology, analyzes financial dataincluding, but not limited to, profit and loss statements, shortages, cashieranalysis, expenses and labor to identify business opportunities and increasesales.

07/2014 to 06/2015 Assistant Manager

Stripes - Houston, TXAs an assistant manager my duties were to successfully lead the team totackle the daily routines while assisting any guest needs. Answeredcustomers' questions and addressed problems and complaints in person andvia phone. Addressed customer inquiries and resolved complaints whilecoaching team members on the importance of customer service.

08/2011 to 07/2015 Cashier

Fiesta - Houston, TXAnalyzed customer complaint to design a plan thatwill help satisfy the guestneeds, while making them feel welcomed.Collaborated with team of bakerydepartment in the development ofnew projects, including their sampling ofnew products while interactingwith the guest.

EDUCATIONAL BACKGROUND

2014 High School Diploma

Milby High School - Houston, TX, US

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