Customer Service Front Desk
Resume:
Melissa L. Padron
**** ** **** ******, *****, FL 33314
*******.********@*****.***
QUALIFICATION SUMMARY:
I am trained to perform a variety of administrative and clerical tasks necessary to keep an office flow running smoothly. I am proficient with medical terminology, medical procedures as well as HIPPA Compliance. I have extensive knowledge of both front and back office positions and an advanced understanding of patient care. I am reliable, pay diligent attention to detail and feel that I can be a great asset to your company. I am looking to obtain a position where I can utilize my skills and experience to add to a company’s overall success.
PROFESSIONAL EXPERIENCE:
December 2015- Current (part-time)
Hedrick Chiropractic & Nutrition Hollywood, FL
Front Desk
Answer multiple phone line system including directing calls, taking messages and scheduling patient appointments.
Create, maintain, and charge patient accounts in EMR software.
Schedule medical procedures such as MRI/CT Scans, EMG/NCV and ROM tests, etc.
Communicate with doctor and staff to meet patient and company goals.
Send out medical records request and scan new documents into patient accounts.
December 2013- November 2015
CVS Pharmacy Pembroke Pines, FL
Pharmacy Technician
Input and verified patient insurance information and also verified medication, dosage and quantity were correct prior to dispensing.
Answered a high volume of incoming calls including directing calls to the pharmacist.
Counted and measured prescription medications as well as ensure the pharmacist verified the medication prior to releasing to the patient.
Attended customers in the pharmacy and drive-thru in a friendly and professional manner.
Resolved problems/concerns a patient may have had regarding insurance and/or medication.
February 2010 - September 2013
American Institute for Sleep Performance Miami Lakes, FL
Front Desk/Patient Liaison
Maintained all front desk operations such as verify insurance, collect patient copays, referrals, scheduled patient appointments and explained office policies, procedures, and services to patients.
Answered multiple phone line system including directing calls and taking messages.
Interviewed patients or their representatives to identify problems in relation to care and maintained knowledge of community services and resources available to patients.
Copied and mailed patient medical records.
March 2009- January 2010
Chantilly Condominiums Pembroke Pines, FL
Front Desk
Greeted persons entering establishment, determined purpose of visit and direct them to the appropriate personnel.
Operated a telephone switchboard such as screening and forwarding calls, providing information, taking messages and scheduling appointments.
Perform administrative support tasks such as proofreading, transcribing written information and used computer system to maintain pay records, invoices, balance sheets, etc.
PROFESSIONAL SKILLS:
Knowledge of EMR Systems, Medical terminology, ICD-9/ICD-10 and CPT Codes, HIPPA compliance
Keyboard (45 WPM), Microsoft Word, Excel, Outlook
Excellent Customer Service/Patient Care
Team Leader and Innovative Problem Solver
Flexible to accept new concepts and responsibilities
Bilingual (English and Spanish)
EDUCATION:
McArthur High School Hollywood, FL High School Diploma
Broward College Fort Lauderdale, FL BA (In Progress)
REFERENCES:
*Available Upon Request
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