Customer Service Representative

Professional Summary

Skills

Work History

Education

Pages Lane, Mobile, AL 36607 • Home: 251-***-**** • Cell: 251-***-**** • **************@*****.*** Customer-oriented agent successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Skilled in call center operations

Strong problem solving aptitude

Customer service award

Completed telephone training seminar

Extensive history with predictive dialers

Familiarity with Key Performance Indicators (KPIs) Persuasive speaker

Customer service award

Committed to maintaining data integrity

sale agent, 10/2014 to Current

sears holding – Mobile, AL

Answered a constant flow of customer calls with up to [number] calls in queue per minute. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

cna, 01/2012 to 07/2013

lynwood nursing home – Mobile, AL

assist with the patient by helping feed, bath help set up appointment, and carting on them . High School Diploma: 2007

jonh l leflore - Mobile, AL

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