Customer Service Data Entry

Dominique Hill

Clinical Medical Assistant(Student)

Liverpool, NY

*********@*****.*** - 315-***-****

I have just completed the Clinical Medical Assisting course at Onondaga Community College. The course included 140 hours of classroom lecture and hands-on labs which includes: preparing patients for examination and treatment, routine laboratory procedures, diagnostic testing, technical aspects of phlebotomy, and the cardiac life cycle, the proper use and administration of medications, taking and documenting vital signs, cardiology including proper lead placements, professional workplace behavior, ethics, and the legal aspects of health care.

On June 18th I will be sitting for the National Health Career Association (NHA) Certified Clinical Medical Assistant (CCMA) national examination.

My hope is to have immediate placement now or upon completion of my CCMA exam. Authorized to work in the US for any employer

WORK EXPERIENCE

Special Services Associate

Home Depot - DeWitt, NY - November 2015 to Present Responsibilities

• Responsible for ensuring that customer transactions are processed quickly and accurately.

• Answering customer questions (via telephone or in person), setting expectations, facilitating will call/online pick –ups and resolving any issues that arise.

• Working sales register and processing returns as needed. Caregiver/Staff

Koala Kare Childcare Center & Pre-School - Baldwinsville, NY - July 2015 to October 2015 Responsibilities

• Pre-School- reading and language skills, simple math, art, coloring and tracing, cutting and pasting and basic use of computers.

• Toddlers - play, caregiving, naps, and other interactive activity. Accomplishments

• Teaching children to get along, share toys/projects and interact in an effective way. Upstate Medical University Hospital Patient Service Clerk/Patient Access ER Contemporary Personnel Staffing - Syracuse, NY - February 2014 to July 2015

• Obtain demographic, insurance information and signatures of medical treatment documents

• Verify insurances (including Medicaid, Medicare and HMO plans)

• Clerical duties such as filing, faxing, copying, answering telephones and paging on-call physicians to the emergency room

• Scanning/Data Entry of medical information into EPIC

• Being alert of the patients in the Emergency Room, and informing a nurse or doctor of any improving/ worsening of symptoms.

Consultant/Customer Service Rep

Sutherland Global Services - Syracuse, NY - August 2013 to February 2014

• Responding to inbound inquiries about services and products provided through the company.

• Processing account payments

• Introducing new products and services to customers EDUCATION

Clinical Medical Assisting Course

Onondaga Community College - Syracuse, NY

2016 to 2016

Medical Secretary Training

Syracuse Educational Opportunity Center - Syracuse, NY 2012 to 2013

Some College Credits

Onondaga Community College - Syracuse, NY

2010 to 2011

SKILLS

Microsoft Word/Powerpoint (5 years), Epic Software/Clerical/Faxing/Copying/Data Entry/Multi-Line Phone System (1 year)

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