Project Manager Management

Project/Program Manager

Dynamic and detail-oriented professional with extensive experience driving successful completion of key technical projects as well as coordinating on-time product development and release. Proven ability to build and manage goal-oriented teams, define and uphold project scope and identify and resolve issues. Offer expertise in resource allocation, customer communication, web hosting services, collateral development and partner relations.

Agile Scrum Methodology

Technical Project Management DevOps

Website Development Teams

Waterfall

Jira Agile

Create detailed technical user stories

Scrum Master

Project Planning

Project SDLC

Excellent Communications

Microsoft Project

Program Management

Professional Experience

Apollo Education Group - Seattle, Washington Jan 2012 – Present

Sr. Project Manager/Scrum Master

Brought on as Program/Project manager to work with multiple development and operational teams, internal and external, to help build and support Phoenix.edu, and other Apollo Projects. Teams included website development (Java Script and Adobe AEM), backend system services (JAVA), database integration (MySQL and Oracle) and interfacing with vendor APIs. Additionaly was asked to move over to support the IT/DevOps team with setting up Jira Surum/Kanban boards to help manage ticket requests and other IT projects.

Program/project manager/Scrum Master for Phoenix.edu and other site/dev teams

Project manager for System Engieeering / DevOps Team

Managed large Phoenix.edu financial integration with external vendor API/webservice

Managed the migration of over 500 hundred systems out of AWS to Apollo privitecloud.

* Created Jira dashboards to help communicate status of project

Upgraded the Change Management release process to use custom Jira workflows and screens

Updated the software release process for multiple Dev teams

* set up a single release calendar, projects

* Worked directly with the development, QA and ProdOps teams to ensure successful releases to preprod and production

Worked with multiple Dev teams that created Services/API that were consumed by websites or other services

Worked across the organization to upgrade and support the use of agile scrum mythologies

Integrated the Product Marketing teams into the project Agile process

Worked with BI teams to introduce agile process and also worked through the design of custom workflows using Jira

Starbucks - Seattle, Washington July 2011 – Oct 2011

Sr. Project Manager

Starbucks wanted to replace a slow manual B2B Co-Branded gift card and eGift ordering process with a more automated process in time for the start of the 2011 corporate holiday gift buying season. I was asked to lead the effort to get systems in place to support that effort.

Worked with Starbucks Security team to get complete security audit for the integration with the external vendors

Worked directly with the Marketing team to gather requirements

Developed project plans

Worked with marketing team to get finial approval for the project plan.

Organized the Vendor selection process.

Worked with finance team to get funding approved.

All star directories – Seattle, Washington May 2010 – June 2011

Sr. Project Manager / Scrum Master

Brought on as Sr. Project Manager to organize and facilitate the development and operational efforts for multiple web site migrations from a PHP environment to a Java platform. This project required a companywide organized effort with all the business groups in the company; BizOps, Sales, Marketing, Editorial and technology to identify and manage possible risks to support an aggressive time line for each site migration. Managed the complete release effort for Development, QA and the possible impact on special marketing and sales requirements during and after the DNS switch over from PHP to the Java platform.

As the Scrum Master, lead the development teams in the creation of project back log, the sprint planning sessions and facilitate daily scrums.

Project Manager to drive other groups in the company to get their work completed on time to support the site migration.

SEO, SEM and URL management to support the migration efforts

Monitor the creation of site content using OCMS (Open Content Management System)

Monitor SEO, SEM, URL impact post launch with Omniture, Google Analytics and Google Web Master tools

Managed the gathering of Marketing requirements to support each new site migration

Managed the development effort for the creation of new tools to facilitate the data migration needed for each new site

Managed the site migration during a major schema change and data refactoring

Use of Rally to manage project backlog and sprints

Alaska Airlines – Seattle, Washington Aug 2006 – Sept 2009

Sr. Project Manager/Scrum Master

Orchestrated and lead multiple simultaneous projects for AlaskaAir.com eCommerce website with accountability for determining requirements, defining scope, developing timelines, building cross-functional teams and reporting status. Collaborated with vendors to build solutions.

Project manager/Scrum Master for AlaskaAir.com and other Alaska Air projects

Managed the hardening of AlaskaAir.com to support the security requirements for PCI compliance

Interfaced with external auditors for the correction of PCI security issues

define standard security processes for normal operations between audits

PM for implementation of soft creadit check /credit card offer using Vendor APIs

Technical Project management for the Alaskaair.com implementation of the ROW44 satellite Wi-Fi system.

Worked with external vendor’s API/XML interface for the WiFi billing systems

Managed Alaska Airlines flight Operations event feed to the Message Alerts System,

This project provides customers with automatic trip alerts and the vendor with a direct data feed XML data feed of all flight operations events.

These events used to trigger SMS and email messages.

API Vender integration for city guide update, with new UI and entry into shopping path

Managed the development team during the migration of the mileage plan system off the main frame to an Oracle back end, using TIBCO as the transaction bus.

Lead development of the Low Fare Calendar Shopping interfacePn Alaska Air.com,this allows customers to quickly view best possible fares; component received positive feedback and recognition as a key reason AlaskaAir.com won the industry’s “Freddie Award” for best website

.Effectively utilizes Agile Project Methodology to plan and seamlessly execute projects.

Microsoft Corporation – Redmond, Washington 2005 – 2006

Program Manager

Brought on to handle Beta Program Management for multiple product releases including Windows Live Favorites, Windows Live Family Safety Settings, MSN Shopping Instant Answers, MSN Connection Center, MSN Video and triage for Hotmail. Reviewed QA feedback, monitored bugs and updated project SharePoint website.

Consistently ensured success of product releases by maintaining open communication with external customers to assess product stability, evaluate goals and refine plans.

Ensured satisfaction of project stakeholders through regular meetings to clearly understand needs, schedules and desired outcome.

RealNetworks Corporation – Seattle, Washington 2004 – 2005

Sr. Project Manager

Contracted to drive a variety of projects involving eCommerce website development, QA, graphic design, online B2B products and marketing campaigns. Scope of responsibility included resource allocation, project review, team-building and deliverables. Redesigned and managed a partner portal.

Managed a Heineken joint marketing and website campaign project with specific accountability for creating special web pages, paper ads and emails to support overall goal.

Played key role in implementation of a CMS system by developing processes and procedures for proper utilization.

Trend Micro Corporation – Seattle, Washington 2002 – 2004

Program Manager

Entrusted to head global beta release of Anti-Virus/Anti-SPAM software for both retail products and Fortune 100-500 multiple enterprise products. Collaborated with global marketing teams to define goals. Managed customer communications, prepared white papers and recruited for beta programs.

Credited with leading development of the first beta portal that enabled customers to join beta programs.

Ensured successful new product launch by diligently recruiting business customers and scheduling on-site visits to determine engineering requirements.

Directed beta release of Trend Micro’s retail product; tracked bugs, led resolution efforts and provided recommendations for final release.

Intel Corporation – Division: Intel Online Services, Seattle, Washington 1998 – 2002

Sr. Technical Marketing Engineer, Project and Program Manager

Brought on to manage technical marketing for Intel Online services while also overseeing relations with channel partners, sales and partner training. Assigned as Program Manager for eCommerce service used by British Telecom, US Bank, PNC Bank, ABNAmbro and Santa Barbara Bank.

Hand-picked to serve as Technical Project Manager for Intel’s first Internet eCommerce retail product store due to expertise with iCat eCommerce engine.

Oversaw implementation of a partner eCommerce sandbox development environment, garnered support and buy-in through educational materials and strong customer relations.

Early Career History

Manager of Technical Marketing/Sales Engineer, iCat Corporation; Seattle, Washington; 1996 – 1998

Business Unit Manager – Consulting Service, InfoPlex Corporation; Seattle, Washington; 1995 – 1996

PC-Mainframe API Application Development consultant, -Wall Data, Seattle, Washington; 1991 – 1995

Education, Certifications, Training & Affiliations

Bachelor of Arts Degree, University of Nevada Las Vegas

Computer Science Studies, University of Washington

Music Studies, Seattle Pacific University

Project Management Certification & Training: Certified Scrum Master, Certified Scrum Practitioner (pending), Project Management – Intel, Agile – Alaska Airlines, and Managing Projects – Alaska Airlines.

Professional Development: Member of Scrum Alliance, Solution Selling, Web Marketing, PMI Certification pre-classes, Project Management – Intel, Team Management – Intel, Presentation Training.

Technical Skills

MS Visual Basic, C Programming, .NET environment, Assembler language Philips computers. MS SQL Server, Omniture product suite, Sybase Database Management, MS Project, MS Office, MS Access, SQL, XML

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