Maintenance Customer Service

PATRICK GIUFFRIA

***** ********** ****

Long Beach, MS 39560

Cell 228-***-****

***********@*******.***

OBJECTIVE: A technical or supervisory position involving design, installation, troubleshooting and

service of the Telecommunication Networks.

SUMMARY OF QUALIFICATIONS and SKILLS:

Test and turn up DS-1, PRI, BRI, DS-0 and optical handoffs to End User

CPE installation of Adtran 600/800/900 and Cisco 2400/2800/2900 IAD’s

Write/configure routers for TDM and ATM NWK

Preparing RMAs for equipment returns

Making changes to network configuration 5E/14 switch, trunk call routing, DDM-Tandem switch, PBX, ACD, T1, DSU/CSU and signaling

Providing solutions and technical assistance to a large array of customers with many types of applications within the network in a highly technical atmosphere

Installation, testing and turn up of Lucent FT-2000, OC-48, OC-12 and OC-3

SLC-2000 Access System; Any Media Access system

Maintenance of Lorain 1293V3 Battery/Power distribution bay

Lucent Octel Voice Mail System; DACS-IV/DACS-II cross connects

WORK EXPERIENCE:

Windstream/Paetec/Cavalier/Network Telephone Gulfport, MS

Senior Business Field Technician 2003-2016

Responsibilities included: installing and maintaining the Central Office equipment;

installing customer premise equipment; test and turn up of voice and data services; test

and repair troubles on network issues; interface with the customer to verify satisfaction.

KMC Telecom Gulfport, MS Network Technician/Operations Technician Feb. 2000-2003

Responsibilities included: performing outside plant and Lucent5ESS 2000 Switch

maintenance, installation, COLO maintenance of:

5ESS 2000 5E14 PSTN In-band/Out-of-band signaling

Software Subsystems: Operation, Call processing, Maintenance,

Administration, Data Base

DACS II/IV Service and Maintenance STS1/DS-3 Interface Bay

DSX3/4, DSX1/1c/800/900 series

Any Media/Tie Pair cross connects

SLC-2000RT/HDT Terminals/AdtranTA-3000/5000/CM DSLAM

FT-2000 OC-48 ADD/DROP-RINGS TERMINAL

DDM-2000 Fiber Host OC-12, OC-3 Multiplexer

Fiber/Maintenance – Splicing/OTDR dark fiber

Test equipment: OTDR/TDR, GN Nettest Light Source and Meter,

Sun Set DMM, OC3, PRI, ISDN, XDSL, EFM

Working closely with NOC personnel and customers, resolving

troubles, keeping detailed maintenance and trouble records.

WORK EXPERIENCE:

PRE-TEL (KMC Telecom) Memphis, TN

Fiber Optic Network Construction Inspector Oct. 1999-Feb. 2000

Responsibilities included: overseeing the underground, aerial and splicing construction of the

SONET network for Biloxi and Gulfport, MS. This effort involved construction of co-locations with

both the Biloxi and Gulfport carriers (AT&T, Sprint, ITC Deltacom, etc.). I was involved in the

installation and turn up of the Lucent 5ESS switch and co-locations on the Gulf Coast. Installing CPE

test and turn up voice and data, VOIP PBX Systems(Allworx, Aastra, Shoretel, and Polycom). I

provided technical support to the sales staff, customers and carriers, managed resources and expenses

to maintain a positive EBITDA. This level of involvement gives me a unique familiarity with the

details of design and location of the critical components of the Network.

CERTIFICATIONS:

CNT Certificate program-CTI essentials, LAN, xDSL and ADSL. OSS and Customer Service Training

(Nov. 1999)

LW2604 DDM-2000 OC-3 Multiplexer Ring/Linear Networks operations and maintenance (March

2001)

ND3644 Fiber Optic Fusion Splicing Lucent Technologies, Atlanta, GA (July 2001)

LW2616 FT-2000 OC-48 Add/Drop Rings Terminal Operations and Maintenance (July 2001)

TR4610 SLC-2000 Access System, Operations and Maintenance (Feb. 2002)

ES5M01 5ESS switch maintenance fundamental (March 2002)

TR3542 DACS IV-2000 (256) Operations and Maintenance (April 2002)

Issue 4 Supplier Awareness Training Network Element Space and Basic for AT&T Premises (Aug. 2012)

Light Brigade Fiber Optics Training Certificate (4-26-2013)

Adtran, Aastra, Polycom, Allworx and Shoretel (2014)

EDUCATION:

PJC High School; Pensacola, FL

High School Diploma

Pensacola Junior College; Pensacola, FL

Drafting and Design Technology

Aviation Training School; NAS Pensacola, FL

Trade Schools; NAS Pensacola, FL

AC/Electronics/Solder Certification/Hydraulics/Brakes/Engines/Flight Control Rigging

Learning Resource Center Naval Aviation Depo; NAS Pensacola, FL

CNT Certificate Program

Lucent Technologies Training Center; Altamonte Springs, FL

Windstream University

Shoretel, Allworx, Aastra and Polycom PBX Systems

REFERENCES AVAILABLE ON REQUEST

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