Support Help Desk

Career Objective

Further my knowledge and experience working within the Oracle HCM/HRMS System Administration field.

Employment Experience

National Oilwell Varco 2006 –Feb., 2016

Assistant Human Capital Management System Administrator

oResponsible for the creation and/or termination of user accounts within the HCM system. The system is being used for HR, Payroll and Employee Information purposes.

oCreate HR Responsibilities and build out Security profiles as requested.

oGrant out Managerial responsibilities as needed so that they can have access to their employees responsible for, this includes employee personnel information as well.

oSet Profile Options within Security Profiles/Modify Profile Options

oCreate Menu and Request Groups for Custom Responsibilities

oCreate Responsibilities as requested

oCreate user accounts, attach responsibilities to user accounts

oProvided access to Markview Coder/Approver

oResponsibilities created are based on SegmentsàBusiness UnitesàSub Business Units

oRequest set types are created as needed

oAdded/Removed reports via Discoverer Desktop/Discoverer Admin

oAdd/Remove Organizations from Hierarchy and/or custom security profiles

oGrant HR DBI access to VP’s for specific Managerial employees

oAdd concurrent reports to responsibilities

oAdd EIT’s to responsibilities

oModify HCM Username changes due to reflection in employee’s last name changes

oAdd functions to HR Menu’s as needed

oRemove person information for employee purge

oRun Security List Maintenance for all Business Groups as needed

oAdd Payrules as requested

oGrant AME access when needed

oAdd Titles to Job Types

oCreate Task Flow & Functions

oPerform Smoke Testing for PMP Patches and Upgrades

oProvide SOX documentation as required for various HR Operations

Assistant JDE CNC Administrator

oProvide and support OneWorld application installs for OneWorld fat clients, also provided account maintenance which included security setup and ongoing maintenance and monitoring

oAdd/Remove/Modify Menus within OneWorld Applications

oProvide SOX documentation for E1 accounts

oProvide OneWorld printing support as well as JDEdirect configuration and support

oAssist in OneWorld package deployments

Desktop Support

oSetup new desktops/laptops as received and transferred user data, also ensured that all non-standard work related software was installed

oSetup local/network printers; built out print queues on the Print Servers

oCreate/Grant Network Shares for user profiles as well as updating User information in Active Directory

oTroubleshoot faulty desktops/laptops, replaced failed hard drives, internal NIC cards and other various hardware related items

oWork with users on the creation of .pst’s for their email due to server limitation

oParticipated in the Exchange 2003 migration

oParticipated on Workstation migrations which would sometimes include problem resolution of user profiles not carrying over properly; lost shares, etc.

oCreated documentation on non-standard software

oOccasional Travel between locations

Weatherford International 1997-2006

PC Tech III

oSupported approximately 250 end users within the Corporate Office

oSetup new desktops/laptops as received transferred user data and ensured all non-standard software was installed as needed

oInstalled local/network printers; configured printers with IP addresses so ques could be built

oReplaced printer maintenance kits on HP Printers

oRan troubleshooting tests on desktops/laptops to include hard drive failure, internal NIC cards, etc

oWorked with Dell Technical Support on replacing hardware under warranty

oInstructed users on the creation of .pst’s for their email accounts due to server limitation

oWorked on migration of Windows 98 to Windows 2000; Windows 2000 to Windows XP

oWorked on migration of NT4 to AD; included migration of PC’s to new domain

oParticipated in conversions of newly acquired companies

oDesigned and Implemented Corporate desktop standards using Ghost 2003, created documentation on non-standard software

oMaintained tickets for users with MagicSupport, also trained help desk on first level support issues

oOccasional travel between locations

Quality Administrator

oProvided Windows 98/Office 98 teletraining to users at remote locations

oProvided secondary level support on Office 98 tickets not resolved at first level support

oFollowed up with users who had interaction with the I.T. department as well as producing weekly/monthly reports

Help Desk Analyst

oProvided first level call support on hardware/software issues to over 2400 users globally

oReset network/AS400 passwords

oLogged all calls intercepted at the help desk, escalated calls if needed

oCreated weekly status report on calls that were resolved at first level support

Software Experience

Windows 2000/7/8 Oracle R12 MS Office Pro+ 2013

OneWorld XE iPass 2.4.5 Forefront Identity Manager

Junos Pulse 5.0 Microsoft Lync 2010 BMC Remedy Help Desk AppMcAfee 7.1/8.0 Nortel Networks AntiVirus Norton Ghost 2003

Endpoint Protection inContact Service Desk DataLoader

Hardware Experience

Dell Desktops/Laptops Compaq Desktops/Laptops IBM Laptops

HP Printers HP All-In-One Printers Wireless Configuration

Memory Installs HDD Configuration/Installs HP Desktops/Laptops

Education & Certifications

A+ CompTIA Certified

ID Number – COMP10258191

North Harris Montgomery College 1992, 1999

Working towards a Network Specialist Associates Degree

References

Anna Rocha

NW Analyst IV

CFISD

****.*******@*****.***

281-***-**** (Cell)

Shannon Huckeba

Dynegy

Technical Specialist

**************@*****.***

832-***-**** (Cell)

Bobby Martinez

Goodman Mfg

IT Coordinator/Mgr SCCM

*******************@*****.***

281-***-**** (Cell)

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