Customer Service Windows Server
Resume:
Dickson Diku
**** ***** ** ** ****, Atlanta, GA *0324
***********@*****.**
SUMMARY OF QUALIFICATION
Experienced in troubleshooting and Supporting computer hardware and software: Desktops/laptops/tablets/smart phones/mobile devices
Experienced in installing, configuring, administering, diagnosing and securing computer system (Windows XP, Windows Vista, Windows7, Windows 8, Mac OS X, Android)
Experienced in installing, configuring, administering, and troubleshooting network technologies (Routers, Switch, TCP/IP, LAN/WAN)
Configuring Active Directory service on Windows server 2008
CompTIA A+ Certification Career ID #COMP001020496876
CompTIA Network+ Certification Career ID #COMP001020496876
TECHNICAL SKILLS
Platforms: Windows XP, Vista, 7, 8 and 10, Windows Server 2008, Mac OS X, Android
Microsoft Office Package: Word, Excel, Access, PowerPoint, Outlook
Computer programming language: Java, C++, Visual Basic, Html, CSS, Java Script
Languages: speak English and French fluently
Problem-Solving and Analytical Thinking
Good typing
Strong organizational skills and customer service
PROFESSIONAL EXPERIENCE
May 2013-October 2014
Interactive College of Technology, Chamblee, GA
Network Engineer Analyst/Student
Hands-on Projects in the diagnosis and repair of a computer, network equipment, and the configuration of Windows Server 2008 Active Directory
Provided support and troubleshooting of computer hardware and software applications, LAN components and peripherals ( break/fix)
Assisted in providing desktop application solutions
Troubleshooting issues related to Tablets and mobile phone applications
Installed and set up a computer networking (LAN)
Resolved network and TCP/IP connectivity problems
Installed computer software and applications to a user standard
Supported and troubleshooting Active Directory information system that incorporates Microsoft Windows Server 2008 in a business environment
Installing Windows server 2008 OS and Implementing RDC & ADC servers
Creating Organization Units, Groups and Users
Implementing Group policies
Joining the Workgroup Machines to Domain
November 2013- current
PYXISWARE Tech Project, Atlanta, GA
Network Engineer Consultant/Self-Project
Work closely with a team of programmers, designers and IT professionals
Troubleshoot and solve issues related to Software applications (browsers, email, Microsoft Office Suite)
Create, Develop and manage social media Pages( Facebook, Twitter, YouTube) for Clients
Implement IT strategies using computer software applications and social networking media for clients-project
Manage Active Directory data base and computer security
January 2015 - Current
SUPPORT.COM, Inc.
Personal Technology Expert
Hardware / Software technical support
Troubleshoot Windows XP, Vista, 7, 8, and 10, and Mac OS X Platforms to the registry level
Support home networks (wired and wireless) using multiple network technologies such as switches, routers, printer, etc.
Troubleshoot internet connectivity using cable, DSL, satellite, dial-up
Support consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
Configure TCP/IP protocol
EDUCATION
Interactive College of Technology
CompTIA A+ Certified - Career ID #COMP001020496876.
CompTIA Network+ Certified - Career ID #COMP001020496876.
Major: computer Information System
Atlanta Metropolitan state College, GA November2013
Degree: Associate of Science
Major: Computer Information System
Kennesaw State University, GA May2016
Major: Software Engineering
Presently attending
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