Customer Service Representative

Shavesia Macon

Customer Service Professional

Jacksonville, TX

*************@*****.*** - 903-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. dynamic, diligent, patient, and detail oriented personalities to complete the qualification. Acquire an excellent experince working in the area of ecpertise for five years and have other key proficiencies as follows. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Convergys - Jacksonville, TX - February 2013 to Present Experience inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs offering exceptional customer service and retaining disgruntled client who have issues with the company product. Specializes in dealing with angry client processing large amounts of calls and interpreting customer service data from a spreadsheet. Proficient in Microsoft word, Excel, Outlook and Access. Typing speed of 68 wpm. Tech savvy with the ability to learn new software and hardware attributes. Professionally personality suitable for direct customer relations. Sales Representative / Cashier

BestBuy - Tyler, TX - August 2012 to December 2012 Assisted in merchandise display, shelf maintenance, and store housekeeping

• Stocked shelves, received merchandise, and monitored floor stock

• Maintained proper cash account-abilities at POS register Assist customers with buying activities

• Provide product demonstrations as trained

• Follow up on sales leads

• Assist in inventory management

• Answer customers’ questions and concerns

Sale Representative

Jc Penney - Tyler, TX - February 2012 to April 2012 Teach customers. When customers have a question, give them information about the product. Help make customers shopping experience the best it can be. Maintain product presentation. excellent at making companines products look amazing. Replenish products on the store floor. Be aware of when stock is low and restock things so that customers can always find what they’re looking for.

Be conducive to a learning environment. Help fellow associates grow in their skills. EDUCATION

Basics in Psychology

Tyler Junior College - Tyler, TX

2013 to 2014

High School Diploma in Basic

Evolution Academy Charter School - Richardson, TX

2011 to 2013

SKILLS

I am highly skilled in the use of computers and the internet, including Microsoft Office, Internet searches, and troubleshooting computer software and hardware. I learn very quickly. Possess excellent verbal and written communication skills, Decision making, critical thinking, organizing and planning. Tolerant and flexible to different situations, and type 68 wpm. Also have skills in Data entry work. (3 years) CERTIFICATIONS

Certified Nursing Assistant

April 2016 to August 2016

A certified nursing assistant, or CNA, helps patients or clients with healthcare needs under the supervision of a Registered Nurse (RN) or a Licensed Practical Nurse (LPN).

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