SHEILA P. ABELLA, ECE, ECT, CCNA

#**D San Roque Street, Brgy. Barangka Ilaya, Mandaluyong City

M +63-997-***-****

T + 63 2 696 2090

acu6w0@r.postjobfree.com

JOB OBJECTIVE

To pursue a suitable and challenging position in an organization that will help me further my knowledge, enhance my skills and gain experiences. SKILLS

Skilled in network troubleshooting

Skilled in Windows server 2003/2008/2012/Linux

Has skill/knowledge about virtual environment (VMware/ESXi)

Basic knowledge in firewall management

Was able to install and configure firewall (pfsense)

Knowledge in Cisco ASA, ESA and WSA

Has skill in hardware/software troubleshooting

Has knowledge in network security and security solutions

Has knowledge in PABX

Has knowledge in Active Directory / Domain

Has basic knowledge in IP Telephony

Experienced in Nagios and crm

KEY STRENGTHS

Can efficiently work over time pressure

A multi-tasking person

Finished tasks ahead of time

Can easily cope with a new environment

Can efficiently work in a group

CERTIFICATION/LICENSE

ECE – Electronics Engineer

ECT – Electronic Technician

SMBAM – Certified in Small and Medium Size Business for Account Manager CCNA – Cisco Certified Network Associate

CCNP – Before end of 2016

WORK HISTORY

May 11, 2016 – Present TPG Telecom

Service Assurance Engr.( Promoted to Complex)

April 11, 2016 – May 10, 2016 TPG Telecom

Service Assurance Engr.( Promoted to Level 2)

April 4, 2016 – April 8, 2016 TPG Telecom

Service Assurance Engr.(Promoted to Level 1.5)

September 2015 – April 2016 TPG Telecom

Service Assurance Engr.(Level 1)

- Determine what’s the main issue by thoroughly

analyzing the testing results

- Performs cooperative testing and troubleshooting with the customer and field technicians

- Recommends solutions to issue on customers

network connection

- Fix the issue within SLA

- Constantly coordinate with the customer in order to have the issue fixed as fast as possible

- Provides proper documentation on the issue

May 25, 2015 – September 2015 TPG Telecom

Service Assurance Engr.(Monitoring)

- Performed remote troubleshooting and

configuration

- Indicate the issue based from the initial testing

- Monitors service status using nagios and crm

monitoring tool

April 2015 – May 2015 Valueline Systems and Solutions Corporation Solutions Specialist

- Conducts technical training to sales and technical support

- Attend training and seminars conducted by partner companies

- Conducts product training and product updates

- Manages and plans project implementation

- Recommends products that will suit to client’s

needs

- Products: Cisco (ESA/WSA/ASA), Safetica,

Lumension, Dynatrace, Trustwave, ESET, ForeScout

August 2014 – April 2015 Valueline Systems and Solutions Corporation Technical Support Engr/Network Administrator

/Pre-sales Engr

- Troubleshoots Network problems

- Troubleshoots server errors

- Creates/ install/ configure virtual servers (VMware)

- Product Support

- Product Presentation (Cisco Products)

September 2007 – December 2008 Advertising Account Executive, News Coordinator Other tasks: Technical Assistant, Radio Ads editor, News writer/editor

EDUCATION

March 23, 2013 BS Electronics and Communications Engineering Ateneo de Naga University

TRAINING

March 2015 ITIL

Feb. 28, 2015 Work Attitude and Values enhancement Feb. 16-17, 2015 Cisco ASA with FirePower

Feb. 9-11, 2015 Cisco Collaboration Training

Nov. 27-28, 2014 Cisco Email/Web Security Configuration Training Nov. 17-18, 2014 CISCO Sales Enablement/CISCO Technical Training Nov. 5-7, 2014 Email/Web Security Training (Content Security) Sept. 2-3, 2014 Cisco Refresher Training (Product Updates) Aug. 14, 2010 Fundamentals of Mechatronics; Temperature Control in heat exchanger Feb. 27, 2011 Wireless Electricity, Free Space Optics; Microprocessor, Digital Television Broadcasting

July 10, 2011 Six sigma method in hard disk drive manufacturing: An engineering Approach"; 3G and 4G Networks; Plesiochronous digital Hierarchy and Synchronous digital hierarchy fundamental Nov. 20, 2011 Robotics and Biomedical Engineering; Solution Pulse Technology 2 years training in CCNA

Network Fundamental (June 2011 – October 2011)

Routing Protocols and Concept (Nov. 2011 – March 2012) LAN Switching (June 2012 – October 2012)

Accessing the WAN (November 2012 – March 2013)

CHARACTER REFERENCES:

Jun Angeles

Chief Technical Supervisor

Valueline Systems and Solutions Corporation

acu6w0@r.postjobfree.com

+639*********

Engr. Elmer Claveria, CCNA

CpE and ECE Department

Ateneo de Naga University

acu6w0@r.postjobfree.com

+639*********

Engr. Celeste Martinez-Ojeda

CpE and ECE Department

Department Chair

Ateneo De Naga University

+639*********

Mrs. Armi Asor Gagnon

Program Producer

GNN TV48 Naga

+639********

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