Technical Support Service
Resume:
SHEILA P. ABELLA, ECE, ECT, CCNA
#**D San Roque Street, Brgy. Barangka Ilaya, Mandaluyong City
T + 63 2 696 2090
*************@*****.***
JOB OBJECTIVE
To pursue a suitable and challenging position in an organization that will help me further my knowledge, enhance my skills and gain experiences. SKILLS
Skilled in network troubleshooting
Skilled in Windows server 2003/2008/2012/Linux
Has skill/knowledge about virtual environment (VMware/ESXi)
Basic knowledge in firewall management
Was able to install and configure firewall (pfsense)
Knowledge in Cisco ASA, ESA and WSA
Has skill in hardware/software troubleshooting
Has knowledge in network security and security solutions
Has knowledge in PABX
Has knowledge in Active Directory / Domain
Has basic knowledge in IP Telephony
Experienced in Nagios and crm
KEY STRENGTHS
Can efficiently work over time pressure
A multi-tasking person
Finished tasks ahead of time
Can easily cope with a new environment
Can efficiently work in a group
CERTIFICATION/LICENSE
ECE – Electronics Engineer
ECT – Electronic Technician
SMBAM – Certified in Small and Medium Size Business for Account Manager CCNA – Cisco Certified Network Associate
CCNP – Before end of 2016
WORK HISTORY
May 11, 2016 – Present TPG Telecom
Service Assurance Engr.( Promoted to Complex)
April 11, 2016 – May 10, 2016 TPG Telecom
Service Assurance Engr.( Promoted to Level 2)
April 4, 2016 – April 8, 2016 TPG Telecom
Service Assurance Engr.(Promoted to Level 1.5)
September 2015 – April 2016 TPG Telecom
Service Assurance Engr.(Level 1)
- Determine what’s the main issue by thoroughly
analyzing the testing results
- Performs cooperative testing and troubleshooting with the customer and field technicians
- Recommends solutions to issue on customers
network connection
- Fix the issue within SLA
- Constantly coordinate with the customer in order to have the issue fixed as fast as possible
- Provides proper documentation on the issue
May 25, 2015 – September 2015 TPG Telecom
Service Assurance Engr.(Monitoring)
- Performed remote troubleshooting and
configuration
- Indicate the issue based from the initial testing
- Monitors service status using nagios and crm
monitoring tool
April 2015 – May 2015 Valueline Systems and Solutions Corporation Solutions Specialist
- Conducts technical training to sales and technical support
- Attend training and seminars conducted by partner companies
- Conducts product training and product updates
- Manages and plans project implementation
- Recommends products that will suit to client’s
needs
- Products: Cisco (ESA/WSA/ASA), Safetica,
Lumension, Dynatrace, Trustwave, ESET, ForeScout
August 2014 – April 2015 Valueline Systems and Solutions Corporation Technical Support Engr/Network Administrator
/Pre-sales Engr
- Troubleshoots Network problems
- Troubleshoots server errors
- Creates/ install/ configure virtual servers (VMware)
- Product Support
- Product Presentation (Cisco Products)
September 2007 – December 2008 Advertising Account Executive, News Coordinator Other tasks: Technical Assistant, Radio Ads editor, News writer/editor
EDUCATION
March 23, 2013 BS Electronics and Communications Engineering Ateneo de Naga University
TRAINING
March 2015 ITIL
Feb. 28, 2015 Work Attitude and Values enhancement Feb. 16-17, 2015 Cisco ASA with FirePower
Feb. 9-11, 2015 Cisco Collaboration Training
Nov. 27-28, 2014 Cisco Email/Web Security Configuration Training Nov. 17-18, 2014 CISCO Sales Enablement/CISCO Technical Training Nov. 5-7, 2014 Email/Web Security Training (Content Security) Sept. 2-3, 2014 Cisco Refresher Training (Product Updates) Aug. 14, 2010 Fundamentals of Mechatronics; Temperature Control in heat exchanger Feb. 27, 2011 Wireless Electricity, Free Space Optics; Microprocessor, Digital Television Broadcasting
July 10, 2011 Six sigma method in hard disk drive manufacturing: An engineering Approach"; 3G and 4G Networks; Plesiochronous digital Hierarchy and Synchronous digital hierarchy fundamental Nov. 20, 2011 Robotics and Biomedical Engineering; Solution Pulse Technology 2 years training in CCNA
Network Fundamental (June 2011 – October 2011)
Routing Protocols and Concept (Nov. 2011 – March 2012) LAN Switching (June 2012 – October 2012)
Accessing the WAN (November 2012 – March 2013)
CHARACTER REFERENCES:
Jun Angeles
Chief Technical Supervisor
Valueline Systems and Solutions Corporation
***.*******@*********.***.**
Engr. Elmer Claveria, CCNA
CpE and ECE Department
Ateneo de Naga University
********@****.***.**
Engr. Celeste Martinez-Ojeda
CpE and ECE Department
Department Chair
Ateneo De Naga University
Mrs. Armi Asor Gagnon
Program Producer
GNN TV48 Naga
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